How to hide retail in a PO on RF terminal

Inventory, Invoice/Quote, Knowledge Base, Process

Paladin supports a request to turn off business intelligence data during manual purchase order creation in RF Remote Terminals. If your store does not need to confirm the retail price in inventory matches the retail price on a bintag scanned, you may turn off display of this information during PO creation. To perform this: In […]

How to delete (inactivate) an inventory item

Inventory, Knowledge Base, Process

In Paladin, you can delete an inventory item. When an inventory item is “deleted”, it is not permanently deleted; it is just put in an inactive state. The inventory item can be restored/activated. Note: To restore/activate an inventory item, see How to restore/activate an inventory item To delete/inactivate an inventory item: In Paladin, on the […]

How to restore/activate a customer account

Customers, Knowledge Base, Process

To recall/activate a customer account that has been “deleted” perform the following: In Paladin, on the top ribbon, select the Customers module. On the bottom ribbon, select F1 Advanced Lookup. In the Advanced Lookup window, in the Keyword Search box, enter the customer’s name. Click Find >>. You will notice that the when the customer […]

How to upgrade from Firebird 2.5 to Firebird 3.0

Install, INTERNAL, Knowledge Base, Process, Setup

Note: Before installing Firebird 3.0, you need to backup your database; then, Firebird 2.5 needs to be uninstalled before Firebird 3.0 installation. Installation must be performed in the followed order: Backup the database Uninstall Firebird 2.5 Install Firebird 3.0 Restoring the database Backup the database Note: Paladin strongly recommends using FlameRobin to back up a […]

Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]

How to obtain an app-specific password from Yahoo

Knowledge Base, Process, Setup

To obtain an app-specific password from Yahoo, perform the following: Open a web browser to and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security.        Note: Do not turn on 2-Step Verification. Click Generate App […]

How to obtain an app-specific password from AT&T

Knowledge Base, Process, Setup

To obtain an app-specific password from AT&T, perform the following: Open a web browser to and sign into the AT&T email account. From the Account menu, click Manage Profile. On the next window, under Sign In Info, click Linked Accounts. On the next window, in Secure Mail Key, create an app password. Copy the […]