How to hide retail in a PO on RF terminal
Paladin supports a request to turn off business intelligence data during manual purchase order creation in RF Remote Terminals. If your store does not need to confirm the retail price in inventory matches the retail price on a bintag scanned, you may turn off display of this information during PO creation. To perform this: In […]
How to restore/activate an inventory item
To restore/activate an inventory item: In Paladin, on the top ribbon, select the Inventory module. In the Part # box, enter the part number. In the Restore Part window, click Restore [F8].
How to delete (inactivate) an inventory item
In Paladin, you can delete an inventory item. When an inventory item is “deleted”, it is not permanently deleted; it is just put in an inactive state. The inventory item can be restored/activated. Note: To restore/activate an inventory item, see How to restore/activate an inventory item To delete/inactivate an inventory item: In Paladin, on the […]
How to restore/activate a customer account
To recall/activate a customer account that has been “deleted” perform the following: In Paladin, on the top ribbon, select the Customers module. On the bottom ribbon, select F1 Advanced Lookup. In the Advanced Lookup window, in the Keyword Search box, enter the customer’s name. Click Find >>. You will notice that the when the customer […]
How to upgrade from Firebird 2.5 to Firebird 3.0
Note: Before installing Firebird 3.0, you need to backup your database; then, Firebird 2.5 needs to be uninstalled before Firebird 3.0 installation. Installation must be performed in the followed order: Backup the database Uninstall Firebird 2.5 Install Firebird 3.0 Restoring the database Backup the database Note: Paladin strongly recommends using FlameRobin to back up a […]
Inventory management – focus on part number
The Keep Focus on Part Number during Inventory Management function allows clients to input a part number, press enter to view the item followed immediately by input of another part number, and enter to view the next item. A part number can be recalled from any of the four tabs in the Inventory module. Display […]
Firebird versions 2.5 and 3.0 tandem installation
Important: This KBA is for internal use only. Note: This KBA assumes that Firebird 2.5 is currently installed on your computer. Perform tandem installation in the following order: Back up database Stop Firebird 2.5 Install Firebird 3.0 Restore database Run the Switch Firebird Server Service batch file If there are issues after performing the tandem […]
How to change the default tax information on a Customer account
Note: Before you begin this procedure, the correct tax definitions must be set up; therefore, it is recommended to consult an accountant or tax attorney. When you change the default tax definition, it will be applied to the current transaction and subsequent transactions. In Paladin, on the top ribbon, open the Customers module. In the Customer […]
How to backup and copy a Paladin database to a USB drive
Backing up Plug the USB Drive into your computer (Terminal-1). Be sure to use the blue USB port on the front of the computer. Note: If a new window opens after plugging in the USB Drive, close this window by clicking on the “X” in the upper right of that window. Log into Paladin. […]
Store down emergencies
If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]
How to set up TSC-ALPHA-3RB portable printer
To set up the TSC-ALPHA-3RB portable printer, perform the following: Turn on the portable printer. On the RF gun device, select 2. – Set Up Select Bluetooth Printer Setup. The RF gun device searches for the printer. When found, the RF gun device will show options to select. For example, Select Device 1. […]
How to auto flag Special Order items to NET in inventory
For all special orders to have NET set: In Paladin, on the menu select File > Setup. Select the Company tab. In the Special Orders pane, enable Force special order net check box to checked. Click Save, and then click Close.
How to set up Paladin eCommerce API integration
The Paladin eCommerce API (application programming interface) allows eCommerce platforms to integrate with Paladin to support online sales for a Paladin store. The API provides ways (REST API calls) to access a store’s inventory data in Paladin and create invoices and update stock on hand when an online sale is made. Note: The online store […]
How to obtain an app-specific password from Yahoo
To obtain an app-specific password from Yahoo, perform the following: Open a web browser to https://mail.yahoo.com and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security. Note: Do not turn on 2-Step Verification. Click Generate App […]
How to obtain an app-specific password from AT&T
To obtain an app-specific password from AT&T, perform the following: Open a web browser to https://att.com and sign into the AT&T email account. From the Account menu, click Manage Profile. On the next window, under Sign In Info, click Linked Accounts. On the next window, in Secure Mail Key, create an app password. Copy the […]
