About: Ace Military Double Points Program
Note: The information in this KBA is all supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program should follow the below steps: […]
How to create a Rich Rewards single-use coupon
To use this feature, Rich Rewards single-use coupons must be turned on in your store. If you want to turn on single-use coupons, Submit a Help Request. Verify the department and class to use for single-coupons. To look up the single-use coupon class in Rich Rewards settings, do this: On the File menu, click Setup. Click the Rewards tab. Look […]
How to exclude Special Orders from calculating rewards
Note: This feature only applies to Ace Rewards, Rich Rewards and Repeat Rewards. In Paladin, go to File > Setup. Click the Class tab. Create a new class named “SO Rewards Exclusion” and select the No Rewards option. Click New. In the Name box, enter this: SO Rewards Exclusion In the Class ID box, enter an […]
How to set up True Value Rewards look up options
In the Invoice/Quote module, the True Value Rewards look up window can appear when the start of the invoice, when you start the checkout process, or both. On the File menu, click Setup. Click the Rewards tab. To prompt for a rewards ID when you create a new invoice, in the Rich Rewards pane, click the […]
How to upload Paladin Point of Sale customer account information to Ace Hardware Corporate
To make sure your Ace Rewards customers are synced with Ace Hardware Corporate, you can upload Paladin Point of Sale customer account information for your enrolled Ace Reward customers at any time. Customer type selections are included in this upload. Open Paladin Point of Sale. On the Maintain menu, click Data Viewer. Click the […]
How to sign up a Do It Best Rewards customer
On the top ribbon, click the Customers module. If the customer does not already have an account, create one. In the Customers tab, in the Credit pane, in the Credit Limit box, enter zero or a fixed amount. Click the Electronic tab. In the Alternate Customer IDs pane, click Edit ID Data. In the Alternate […]
Rich Rewards Loyalty Balance report
View the rewards balance for each of your customers in an Excel spreadsheet: Note: You must have Microsoft Excel 2007 or later installed on your computer to create this report. In Paladin, on the top ribbon, select Reports. In Report Area pane, click Customers, and then click Customer List. In the Report List pane, click […]
How to create or find a Repeat Rewards customer
On the top ribbon, click the Invoice/Quote module. The Repeat Rewards window will appear. In the Rewards ID or Phone Number box, enter the information or scan the ID card. Notes: The Repeat Rewards window will not appear when a customer account is selected for the invoice, even if the customer account includes a Repeat Rewards ID. […]
How to set up prompts for a Rich Rewards ID at checkout
On the File menu, click Setup. Click the Rewards tab. To prompt for a rewards ID when you create a new invoice, in the Rich Rewards pane, click the Rewards # Prompt Beginning of Invoice To prompt for a rewards ID when you start the checkout process, in the Rich Rewards pane, click the Rewards # Prompt […]
How to create or find a Rich Rewards account
On the top ribbon, click the Invoice/Quote module. The Rich Rewards window will appear. In the Rewards ID or Phone Number box, enter the information or scan the ID card. Notes: The Rich Rewards window will not appear when a customer account is selected for the invoice, even if the customer account includes a Rich Rewards […]
How to update Ace Rewards member information
IMPORTANT: This procedure will only work if you have 2D barcode scanners. Otherwise, you must manually update all personal information on Ace’s website. Open Paladin Point of Sale. On the top ribbon, click the Invoice/Quote module. In the Ace Rewards window, scan the customer’s current driver’s license with a 2D scanner or manually enter the information. […]
How to assign the Rich Rewards number to the customer account
Before your customer can start accumulating rewards, the Rich Rewards number must be assigned to the customer account. You can use the number on the Rich Rewards card, the customer’s phone number, or a number that the store or pharmacy assigned to the customer. Open Paladin POS. On the top ribbon, click the Customers module. […]
How to exclude a class or department from calculating Rich Rewards
Before the rewards can start accumulating for the customer, you must assign a number for the Rich Rewards to the customer account. Refer to How to assign the Rich Rewards number to the customer account Open Paladin Point of Sale. On the File menu, click Setup. In the Paladin Configuration window, click the Rewards tab. […]
How to assign the Repeat Rewards number to the customer account
Open Paladin POS. On the top ribbon, click the Customers module. In the Customers list, select the customer. Click the Electronic tab. In the Alternate Customer ID’s pane, click Edit ID Data. In the Alternate ID Manager window, in the Enter Alt ID box, enter the Repeat Rewards Account/Card number, which is the number on […]
How to set up the Ace Instant Savings Guide
ACE Hardware’s Instant Savings program is available to all ACE Rewards customers. This article includes steps for the following procedures to be followed in this order: How to enable Instant Savings in Paladin POS How to download and process the Instant Savings Hotsheet How to verify the Instant Savings data How to enable Instant Savings in Paladin POS Open Paladin POS. On the […]
