Ace Rewards – Frequently Asked Questions
Note: All links provided direct you to the Ace.Net Sign In page. Once you are signed in, look in Ace.Net for links to the referenced documentation. Question Answer/Resource How do I improve my Scan Rate? Review the Scan Rate Playbook for best practices: Scan Rate Playbook How do I improve my mobile app downloads? Review […]
Ace Rewards: Coupon presentation
There are three (3) options on presentation of available Ace Rewards Coupons. These options control a presentation on the checkout screen of invoice purchase. Always Show Customer Coupons – presents a list during checkout with all valid customer coupons, which can be applied to an invoice. Button to Look Up Customer Coupons – presents a […]
Display Rewards Section on Register Balance Reports
Enabling a rewards section to appear on Register Balance reports can be done for all reward types with the caveat of setup being different for Rich Rewards and Repeat Rewards. To enable reward programs and display rewards data for Rich Rewards and Repeat Rewards: In Paladin, from the main menu, select File > Setup. Select […]
Ace Rewards: Converting House Accounts and assigning 198 numbers
This article provides instruction and information on: Converting House Accounts to Ace Rewards Assigning 198 numbers Note: For overall information on Ace Rewards setup, refer to: Ace Hardware: How to set up Ace Rewards Converting House Accounts to Ace Rewards House Accounts are for customers who can charge at the store level and carry a […]
Overview: Orgill FanBuilder
FanBuilder: Orgill’s rewards/loyalty program
This article provides the following on FanBuilder: Enroll customers in Orgill FanBuilder Rewards Accessing customer information and FanBuilder Dashboard in Paladin Enroll customers in Orgill FanBuilder Rewards Note: If Orgill FanBuilder is set in Paladin Configuration, the Program Name Rewards window opens when the Invoice/Quote module is opened. If you set a program name and […]
Rich Rewards
This article provides instruction and information on the following: How to show store info on Rich Rewards coupons Rich Rewards point balance shown to cashier and on receipts How to set up prompts for Rich Rewards ID at checkout How to exclude Rich Rewards items by department or class How to rebrand the Rich Rewards […]
Ace Hardware: Military Double Points Program
Note: The information in this KBA is supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired, or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program: Should hang the Military Double Points […]
Rewards: Exclude Special Orders from calculating rewards
Note: This feature only applies to Ace Rewards, Rich Rewards, and Repeat Rewards. To exclude special orders from calculating rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. Create a new class named “SO Rewards Exclusion.” Click New. In the Name box, enter: SO Rewards Exclusion In the Class ID […]
True Value Rewards
This article provides instruction and information on the following: Why a customer loyalty program is valuable About True Value Rewards and Paladin Set up True Value Rewards integration Look up existing True Value Rewards members Sign up a new True Value Rewards member Sign up a True Value Rewards member in the Customers module View […]
Repeat Rewards: First and Last name requirement
In Paladin’s Invoice/Quote module. when you sign up a new Repeat Rewards customer or connect a customer with their Repeat Rewards account, the First Name and Last Name values are automatically entered. Figure 1: RepeatRewards customer information However, in the Customers module, if you try to add a RepeatRewards ID to a customer using the […]
Rewards search by phone number and cell phone number
In Paladin’s Invoice/Quote module, when you look up a customer’s rewards number using their phone number, both the Phone and Cell Phone number values in the customer database are searched. Figure 1: Phone and Cell Phone number values in the customer database are searched If the rewards member search window does not appear in the […]
Increase loyalty program enrollment
As a Paladin client, you have access to a variety of full-featured and easy-to-use rewards programs that integrate seamlessly with Paladin. Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of […]
Ace Rewards: New member customer type list
In Paladin’s Invoice/Quote module, when you sign up a new Ace Rewards member, a list of Ace customer types opens, and you must select one. Note: Although not highlighted or showing a red asterisk beside the list, this step is not optional. You must assign a customer type. Note: The customer types for Ace stores […]
Do It Best Rewards
This article provides instruction and information on the following: How to upload a file to Do It Best How to sign up a Do It Best Rewards customer Do It Best National Lookup How to redeem a Do It Best coupon How to upload a file to Do It Best On the client’s computer, […]
