How to create a Rich Rewards single-use coupon

Knowledge Base, Rewards

To use this feature, Rich Rewards single-use coupons must be turned on in your store. If you want to turn on single-use coupons, Submit a Help Request. Verify the department and class to use for single-coupons. To look up the single-use coupon class in Rich Rewards settings, do this: On the File menu, click Setup. Click the Rewards tab. Look […]

How to exclude Special Orders from calculating rewards

Knowledge Base, Rewards

Note: This feature only applies to Ace Rewards, Rich Rewards and Repeat Rewards. In Paladin, go to File > Setup. Click the Class tab. Create a new class named “SO Rewards Exclusion” and select the No Rewards option. Click New. In the Name box, enter this: SO Rewards Exclusion In the Class ID box, enter an […]

How to set up True Value Rewards look up options

Knowledge Base, Rewards

In the Invoice/Quote module, the True Value Rewards look up window can appear when the start of the invoice, when you start the checkout process, or both.  On the File menu, click Setup. Click the Rewards tab. To prompt for a rewards ID when you create a new invoice, in the Rich Rewards pane, click the […]

How to sign up a Do It Best Rewards customer

Customers, Knowledge Base, Rewards

On the top ribbon, click the Customers module. If the customer does not already have an account, create one. In the Customers tab, in the Credit pane, in the Credit Limit box, enter zero or a fixed amount. Click the Electronic tab. In the Alternate Customer IDs pane, click Edit ID Data. In the Alternate […]

How to create or find a Repeat Rewards customer

Knowledge Base, Rewards

On the top ribbon, click the Invoice/Quote module.  The Repeat Rewards window will appear. In the Rewards ID or Phone Number box, enter the information or scan the ID card. Notes: The Repeat Rewards window will not appear when a customer account is selected for the invoice, even if the customer account includes a Repeat Rewards ID. […]

How to create or find a Rich Rewards account

Knowledge Base, Rewards

On the top ribbon, click the Invoice/Quote module.  The Rich Rewards window will appear. In the Rewards ID or Phone Number box, enter the information or scan the ID card. Notes: The Rich Rewards window will not appear when a customer account is selected for the invoice, even if the customer account includes a Rich Rewards […]

How to update Ace Rewards member information

Knowledge Base, Rewards

IMPORTANT:  This procedure will only work if you have 2D barcode scanners.  Otherwise, you must manually update all personal information on Ace’s website. Open Paladin Point of Sale. On the top ribbon, click the Invoice/Quote module. In the Ace Rewards window, scan the customer’s current driver’s license with a 2D scanner or manually enter the information. […]

How to set up the Ace Instant Savings Guide

Knowledge Base, Rewards

ACE Hardware’s Instant Savings program is available to all ACE Rewards customers. This article includes steps for the following procedures to be followed in this order: How to enable Instant Savings in Paladin POS How to download and process the Instant Savings Hotsheet How to verify the Instant Savings data How to enable Instant Savings in Paladin POS Open Paladin POS. On the […]