New Features
The Spring 2019 Release Guide is available
Ace Hardware Features & Updates
Chief Experience Officer Charles Owen walks you through the highlights of our latest release, in addition to updates on our integration with Deputy, Ace gift cards, and many other upcoming enhancements.
Paladin Chat Support is now available
Our 100% USA-based Paladin Support team is excited to offer a new way to get help—Chat Support! To start a chat session, simply select Help > Chat Support in Paladin Point of Sale and then tell us how we can assist you in a few words. A Paladin Support representative...
Action required: Paladin updates for the Ace Close Loop Gift Card Program
Ace Corporate is transitioning all stores to a Closed Loop Gift Card program starting August 8, 2019. We fully support the new program and are pushing a new version of Paladin to your store(s). The new version contains these important changes that are described in...
Manager accounting overrides appear on the Salesperson Exception Report
Manual discounts, price overrides, and easy returns can be useful tools when you need to price-match to make a sale or maintain a happy customer. However, these tools can also be misused or exploited to commit fraud. To ensure that your employees are acting in the...
Discontinued Item Report adds location ID
A location system is a valuable organization method your store, making items easy to find for both you and your customers. For example, the location L112 could represent the left side (L) of aisle 1, section 1, shelf 2. In Paladin Point of Sale, it’s easy to set up a...
Accounting Summary Report adds sales, service charge and sales tax totals
The Accounting Summary Report provides a real-time, itemized snapshot by customer of account balances, past-due balances, the last account payment, and more. Now, you can also view these totals for all customer accounts in the report: Taxable sales Non-taxable sales...
Grow your business with Best Rewards for Do It Best stores
Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a...
Spring 2019 Release Guide
The Spring 2019 Release is rolling out and ready to unlock your business potential with an array of new features, integrations and much more!
Get confirmation that your True Value Hardware purchase order was received
This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. While sending purchase orders using True Value EDI is very reliable, occasionally internet glitches or other communication issues can occur. To give...
Create supplier POs for a suggested order or other PO in seconds with Order Analyst
Our latest addition to Paladin’s powerful Market-Driven Inventory Management system--Order Analyst—helps automate your order process by instantly creating a suite of purchase orders by supplier from a single working purchase order. This time-saving feature is optional...
