Ace: Honoring Online Promotions Everywhere (HOPE) Requirements
Summary/Description Ace introduced a high‑priority 2026 initiative called HOPE (Honoring Online Promotions Everywhere). Note: For more information on Ace HOPE, refer to the Ace: Honoring Online Promotions Everywhere (HOPE) KBA. Two major changes: Automated back‑end funding credits for Sale Retail (MIP). Vendor funding (rebates/credits) will be automated instead of issued manually. Stores must upgrade POS […]
Ace: Honoring Online Promotions Everywhere (HOPE)
Overview Ace’s Honoring Online Promotions Everywhere (HOPE) initiative is a project whose goal is to automate rebates for Ace’s basic dollar-off or percent-off sales. To support this project, Paladin has added support to receive rebate information via existing Ace promo hotsheets, and Paladin will include this rebate information when sending invoice information to Ace via […]
Ace BMAS Sales – Supplier Non-Part Number Sales
This article provides information on the following: Purpose Design Dependencies Ace Promotion Hotsheets Important Hotsheet Data Values Purpose Ace has begun sending promotion hotsheets that place an entire class, subclass (called ‘Product Group’ by Ace), or items from certain vendors on sale rather than individual part numbers. To accommodate the new behavior, a new sale […]
Ace Gift Cards: Fiserv Gift Solutions
Ace’s newest gift card lineup features new designs and scannable barcodes, allowing cashiers to activate cards instantly and scan the barcode to quickly redeem the funds. This article provides information and instruction on the following: What’s new Benefits Ace Gift Cards now Available Setup in Paladin How to sell gift cards at the register Important: […]
Ace in-store gift card mall program through InComm
In order to participate in the Ace instore gift card mall program, Ace stores need to sign up for the Ace gift card program plus the InComm in-store gift card mall program. This article provides information and instruction on the following: Getting started How the program works Guidelines for filling out the Retailer Participation Agreement […]
Ace Rewards – Frequently Asked Questions
Note: All links provided direct you to the Ace.Net Sign In page. Once you are signed in, look in Ace.Net for links to the referenced documentation. Question Answer/Resource How do I improve my Scan Rate? Review the Scan Rate Playbook for best practices: Scan Rate Playbook How do I improve my mobile app downloads? Review […]
Ace Buy More and Save (BMAS) Wizard
In the event a store’s EDI does not get an Ace Buy More and Save (BMAS) sale, Ace support advises clients to create the sale manually. With this, Paladin’s Ace BMAS Sale wizard enables clients to create the sales manually; therefore, avoiding user errors with manually created sales. Paladin’s Ace BMAS Sale wizard walks users […]
Ace Hardware: Blue Rhino Propane Exchange Program Setup
This article is meant to be used by Ace stores who are already selling Blue Rhino Propane and provides Ace recommended SKUs. In order to participate in this program, the following setup steps must take place. For a description of the propane selling and receiving process after this setup is complete, see the Blue Rhino […]
Ace Hardware: SodaStream CO2 Cylinder Program
This article provides information and instruction for selling SodaStream through Paladin and Acehardware.com: Overview Steps prior to selling SodaStream SodaStream Program Store Procedure Overview SodaStream allows your customers to enjoy the freshness and convenience of homemade soda with several benefits: Protect the environment No heavy bottles to carry, store at home or throw away Fizz […]
Ace Rewards: Coupon presentation
There are three (3) options on presentation of available Ace Rewards Coupons. These options control a presentation on the checkout screen of invoice purchase. Always Show Customer Coupons – presents a list during checkout with all valid customer coupons, which can be applied to an invoice. Button to Look Up Customer Coupons – presents a […]
Ace Hardware: Children’s Miracle Network Bucket Days promotion
To learn more about this promotion, go to Drumming Up Support For Miracle Bucket Days. This article includes instruction and information on the following: Preliminary steps How to process the promotion transaction How to create an Items Sold Report and submit the amount due to Ace Hardware Miracle Bucket Days Preliminary steps Make sure that part number […]
Ace Rewards: Converting House Accounts and assigning 198 numbers
This article provides instruction and information on: Converting House Accounts to Ace Rewards Assigning 198 numbers Note: For overall information on Ace Rewards setup, refer to: Ace Hardware: How to set up Ace Rewards Converting House Accounts to Ace Rewards House Accounts are for customers who can charge at the store level and carry a […]
Ace Hardware: Ace API Reprocess Sales option
Store Manager or Admin Important: Backup the database before reprocessing Ace EDI Sales. Note: This feature is intended for situations where many Ace EDI Sales are not functioning. If only a few Ace EDI Sales are not functioning, contact Paladin Support. You must have manager or admin status in Paladin to perform the following. Note: […]
Ace Hardware: Upload historical data
Note: The following is only for clients that want historical data. In Paladin, from the top menu, select Maintain > Data viewer. Select the Rewards tab. In the Brand field, select Ace. Change the Starting date to the date of the client’s choosing. Note: There may be a limit as to how far back the […]
Ace Hardware: Military Double Points Program
Note: The information in this KBA is supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired, or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program: Should hang the Military Double Points […]
