Note: The information in this KBA is all supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program should follow the below steps: […]
Your customers can receive the same discounts that you offer them in-store (via pricing plans assigned to their Paladin customer account) when they shop at acehardware.com. Tip: To learn how to apply discounts to customers using pricing plans, see How to apply a pricing plan to a customer account. To set up this feature: Contact […]
Paladin Point of Sale is fully integrated with the Acehardware.com Order System (AOS) to support “buy online, pick up in store” purchases. All in-store pick up transactions occur in AOS, and your Paladin Point of Sale database is updated automatically by Ace Hardware. In the Comparative Revenue reports, all in-store pick up transactions are recorded […]
Paladin Data Corporation is excited to announce its Ace Summer 2020 Release including multiple new integrations, a new and more efficient Help system, and many new features.
To support the Ace transition from Valspar to Benjamin Moore paint SKUs, we’ve created a tool that will convert your Valspar part numbers to Benjamin Moore part numbers automatically. Before you use this utility, read the following guidelines: The utility must be run outside of business hours when no one is using Paladin Point of […]
15-Sept-2020: A recent Ace Hardware notice titled “Big Green Egg: SKU Conversion and Kit SKUs” mentions the need to update your Big Green Egg (BGE) SKUs with Ace SKU numbers to support online BGE sales and kits. A few weeks ago, Paladin sent a notice suggesting that you to run the following utility to support […]
Chief Experience Officer Charles Owen walks you through the highlights of our latest release, in addition to updates on our integration with Deputy, Ace gift cards, and many other upcoming enhancements.
To make sure your Ace Rewards customers are synced with Ace Hardware Corporate, you can upload Paladin Point of Sale customer account information for your enrolled Ace Reward customers at any time. Customer type selections are included in this upload. Open Paladin Point of Sale. On the Maintain menu, click Data Viewer. Click the […]
In the Invoice/Quote module, when you sign up a new Ace Rewards member, a list of Ace customer types appears, and you must select one. Note: Although not highlighted or showing red asterisk beside the list, this step is not optional. Note: The customer types for Ace stores are the default choices. Ace stores cannot […]
This change only applies to Ace Hardware stores that exclude sale item purchases from suggested order calculations in Paladin. This feature is recommended and must be set up in Paladin Configuration. With this feature set, when a sale item and an associated promotional non-sale (trigger) item are purchased, both items will be excluded from suggested […]
When a customer with charge privileges is making a purchase, and the Ace Rewards Member Information Update window appears, the cashier can update the customer’s information. These updates are only sent to Ace Hardware and are not applied to the customer’s Paladin account. The Ace Rewards Member Information Update window appears when Ace Hardware detects […]
To learn more about this August 4 and August 5 promotion, go to Drumming up support for Miracle Bucket Days. This article includes the following procedures: Preliminary steps How to process the promotion transaction How to create an Items Sold Report and submit the amount due to Ace Hardware Miracle Bucket Days Preliminary steps Make sure that […]
Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. If […]
Note: Multi-store only To set Ace Hardware EDI retail price updates: In Paladin, from the main menu, select File > Setup. Select the Company tab. In the EDI section, check Ace Invoices Update Retails (Multi-store). Click Save, and then click Close. When selected, Ace Hardware EDI invoice processing updates inventory item retail prices using on […]
This update only applies to Ace Hardware stores that use Ace Rewards. To set/class-level-exclusion-for-ace-rewards/ up a class to identify items that do not participate in Ace Rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, in the list of classes, highlight the class that will […]