Store down emergencies
If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]
Attention: Windows 7 no longer supported
Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]
How to explain a store brand conversion to a client
Important Do not attempt to answer any concerns or questions. Do not discuss the cost. Do not discuss what is done OR is not done during a Store Brand conversion. Follow these steps precisely Gather basic information: Name of the store Who to contact Best phone number to reach the contact Tell the client that […]
What Is EMV?
The following is covered in this KBA: EMV – Learning the Basics Cards are inserted, not swiped PIN or Signature? Better authorization security What is EMV? EMV is one element of a complete solution to reduce credit card fraud EMV does not always protect against stolen cards EMV with end-to-end (E2E) encryption is a […]
