Guidelines to using SaferPayments for PCI compliance

About, Customers, Knowledge Base, Policy, Process

The Payment Card Industry Data Security Standard (PCI-DSS) aims to enhance security for consumers by setting guidelines for any company that accepts, stores, processes, or transmits credit card information — regardless of the number of transactions or the size of those transactions. If a Paladin client uses WorldPay for their credit card processor, they will have to […]

PCI DSS Compliance through Worldpay

Customers, Knowledge Base, Policy

Although Worldpay has moved their Payment Card Industry Data Security Standard (PCI DSS) from Trustwave to SaferPayments, this article provides information on both. For guidelines using SaferPayments for PCI compliance, refer to the KBA: Guidelines to using SaferPayments for PCI compliance Note: It is our understanding that Worldpay still supports Trustwave, but have them contact […]

Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]

Attention: Windows 7 no longer supported

Customers, Knowledge Base, Policy

Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]

Accept checks from customer

Customers, Knowledge Base, Policy, Setup

This feature allows your lesser-known customers to pay with cash or credit card only. Check payments will not be accepted. This feature is turned off by default. When a check payment is not allowed, in Paladin’s Invoice/Quote module, on the bottom ribbon of the Checkout tab, F4 Check payment type is unavailable. When this feature […]

Stop Meth system set up

About, Knowledge Base, Pharmacy, Policy, Process, Setup

When a customer purchases certain pharmacy items, the Stop Meth system will alert the cashier to collect more required information and a signature. The customer’s name, phone number, ID number, and state will be printed on the receipt, stored in the database, and appear on the transaction report. A manual or electronic signature will also be […]

Multi-store: Primary, Backup, and Remote servers

Knowledge Base, Policy, Process

When you start Paladin Point on a terminal in a multi-store environment, the terminal’s primary and backup database server settings are automatically synced with storewide defaults. This safeguard prevents a terminal from connecting to an incorrect server and eliminates potentially costly troubleshooting. If a terminal, such as the backup server, requires custom primary and backup […]

How to cancel a Paladin Point of Sale subscription

Commerce, Customers, Knowledge Base, Policy, Process

Paladin Data Corporation will accept a cancellation request that is in writing and provides a 30-day notice. To cancel your subscription, save your data (see the Important Considerations section below) and then send an email to with: Store name Store city and state Reason for cancellation Note: Be sure to include an email address where […]

Multi-store: Archived data

Backup, Best Practices, Knowledge Base, Policy, Process

Multi-store databases accumulate large quantities of data. Over time, this data will slow down your Paladin system. To ensure that your store runs efficiently, we archive data that has a low likelihood of needing to be recalled. Data that is required to run a store is never archived. If you need an archived item The Transaction […]

Suspended sales

About, Commerce, Invoice/Quote, Knowledge Base, Policy, Process

This article provides instruction and information on the following: How to create a suspended sale How to recall a suspended sale How to delete a suspended sale How to create a suspended sale Note: You can only store one suspended sale on a terminal. When you create another suspended sale, it will overwrite the previous […]

How to set PaladinNsight™ employee access

Inventory, Knowledge Base, Policy, Setup

To ensure EDI processes run fast and efficiently, Paladin delays any EDI process that you try to start while the PaladinNsight™ dashboard is performing its information gathering process. When this happens, you will see the message shown in the picture below. Figure 1: EDI Processing window The PaladinNsight™ information gathering process begins when an employee […]

Defective items

About, Inventory, Invoice/Quote, Knowledge Base, Policy, Process, Setup

This article provides instruction and information on the following: How to mark a returned item as defective How to mark an exchanged item as defective How to create the Defective Parts Report and remove the items from inventory How to mark a returned item as defective Note: If you or a customer find a defective […]