Guidelines to using SaferPayments for PCI compliance
The Payment Card Industry Data Security Standard (PCI-DSS) aims to enhance security for consumers by setting guidelines for any company that accepts, stores, processes, or transmits credit card information — regardless of the number of transactions or the size of those transactions. If a Paladin client uses WorldPay for their credit card processor, they will have to […]
PCI DSS Compliance through Worldpay
Although Worldpay has moved their Payment Card Industry Data Security Standard (PCI DSS) from Trustwave to Safer Payments, this article provides information on both. Note: It is our understanding that Worldpay still supports Trustwave, but have them contact Worldpay for confirmation and any other questions they may have regarding Trustwave. Safer Payments Safer Payments is […]
Store down emergencies
If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]
Attention: Windows 7 no longer supported
Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]
Cashier can skip signatures on E2E and EMV payment terminals
There are reasons why a cashier may skip a customer’s signature including phone and online orders. When a credit card purchase is processed on an end-to-end (E2E) or EMV payment terminal, in the Credit Card Processing window, the cashier can optionally click Next, and then click Yes to skip the signature screen and not collect […]
Multi-Store: Recall quotes from another store and complete the purchase
This feature only applies to multi-stores. This feature lets you recall, edit, and complete a quote that was created in a different store (remote quote). To access remote quotes: In Paladin, on the top ribbon, select the Invoice/Quote module. On the bottom ribbon of the module, click F6 Recall Transaction. 3. In the Recall Transaction […]
Accept checks from customer
This feature allows your lesser-known customers to pay with cash or credit card only. Check payments will not be accepted. This feature is turned off by default. When a check payment is not allowed, in the Invoice/Quote module, on the Checkout tab, on the bottom ribbon, the Check (F4) payment type will be unavailable. When […]
Only non-inventory items can have a reference margin of 100
In the Inventory module, an item’s reference margin(s) cannot be set to 100% unless it a non-inventory item. An item with a price based on a non-zero cost, cannot have a 100% margin. If you set an item’s reference margin (Ref) to 100, and the Non-Inventory check box is not selected, you will see the […]
The Stop Meth system
When a customer purchases certain pharmacy items, the Stop Meth system will alert the cashier to collect more required information and a signature. The customer’s name, phone number, ID number, and state will be printed on the receipt, stored in the database, and appear on the transaction report. A manual or electronic signature will also be […]
Credit card processor cannot void a payment
In the Invoice/Quote module, during checkout, when a cashier tries to cancel an approved credit card payment, and the credit card processor cannot void the payment, the following message will appear. The message is informational only. After the cashier clicks F8 OK, the screen clears, and the event is recorded in the store’s transaction history. […]
Ace Hardware Smart Barcodes single-use coupon
Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. If […]
Multi-store only: Primary, Backup, and Remote servers
When you start Paladin Point of Sale on a terminal in a multi-store environment, the terminal’s primary and backup database server settings are automatically synced with storewide defaults. This safeguard prevents a terminal from connecting to an incorrect server and eliminates potentially costly troubleshooting. If a computer, such as the backup server, requires custom primary […]
AVS supports international addresses and street names
Paladin accepts international addresses and street names for AVS verification. Adding a card on-file in the Customers module. When a customer’s credit card is tokenized and stored in their account, street names and international addresses can be entered as well as the traditional street number and zip code. This information is entered in the Credit […]
Customer account discount settings safeguards
To prevent issues from competing customer account discounts, only one the following two discount options can be selected at a time. Min Balance for Discount When this option is selected, a customer is eligible for a statement discount when their balance is greater than the number you specify. Display Prompt Payment Discount After Balance is […]
Ace Hardware EDI non-transmission message for credit POs
Paladin Ace Hardware EDI processing does not transmit negative credit purchase orders (POs) to Ace Hardware. To make this clear, a message stating this now appears when you process a negative purchase order.
