PaladinGo™ Launchpad
This PaladinGo™ Launchpad article is a “Home” page for accessing the PaladinGo™ Setup article and the seven modules in PaladinGo. Important: The PaladinGo™ Setup module must be reviewed and setup applied prior to accessing any of the seven modules. PaladinGo™ takes point of service functionality from terminal to tablet anywhere an intranet/Internet connection is available […]
PaladinGo™
Note: On January 15, 2026, this KBA has been archived and no longer the documentation for PaladinGo. All modules are now accessed through the PaladinGo™ Launchpad.
PaladinAI™ Rich Descriptions
If an item or part needs a rich description (a long description), clients can let PaladinAI™ Rich Description create the description. To create a PaladinAI™ Rich Description: In Paladin, from the top ribbon, select the Inventory module. The Significant New Feature Announcement widow opens. Enter a password, or click OK. Figure 1: Significant New Feature […]
Class to Default Department Association
Overview Default department resolving occurs as a weekly data validation step, assuming remote data access is enabled, and the store allows the same supplier to update departments and classes. Every class that exists locally in the store is compared with a corresponding class that exists within the cloud master catalogue. If the default departments of […]
Print Transaction Details With Statements
Clients can now set a Transaction Details Report to print when their statements are generated. To set this feature: In Paladin, from the main menu, select File > Setup. Select the Receivables tab. In the Statements pane, check Print Transaction Details with Statements. Click Save, then click Close. Figure 1: Print Transaction Details with Statements […]
Round Down to Nearest Nickel
Due to the phasing out of the penny, enabling this feature causes Paladin to automatically apply a coupon to reduce the total invoice amount of cash payment type invoices to whole nickel increments. This method ensures a customer doesn’t need change in pennies and sales tax calculations are correct on modified invoice totals. Stores can […]
Classes and Subclasses
To create Classes and Subclasses for inventory items: Classes Subclasses Assign Classes and Subclasses Note: Classes or Subclasses will not save if the name is set to (blank name), Unknown,
Discount Analyst
Discount Analyst is part of the Quick Access menu in Paladin’s Invoice Quote module. The Discount Analyst window that opens provides reasons that contribute to a part being discounted on an invoice. This helps support answer questions for clients, and it also helps clients understand why a part on an invoice is being discounted at […]
Do It Best: Customer Direct Shipment (Special Order)
For Do It Best (DIB) EDI stores, when creating a special order, it can be designated a Customer Direct Shipment, which causes Do It Best to ship the order directly to the customer, not the store. This allows stores to order product on behalf of customers without needing to receive the items into inventory. To […]
Bulk editing of Supplier Market Cost and Supplier Order Quantity
In Paladin, EDI will update supplier market cost; however, for non-EDI suppliers, this must be done manually. The following steps allow Supplier Market Cost and Supplier Order Quantity to be updated. In Paladin, from the main menu, select Maintain > Data Viewer. Select the Inventory tab. Select the Export tab. In the Export Options pane, […]
Ace Buy More and Save (BMAS) Wizard
In the event a store’s EDI does not get an Ace Buy More and Save (BMAS) sale, Ace support advises clients to create the sale manually. With this, Paladin’s Ace BMAS Sale wizard enables clients to create the sales manually; therefore, avoiding user errors with manually created sales. Paladin’s Ace BMAS Sale wizard walks users […]
Collections Report
The Collections report shows all open item invoices. The report is important to stores using Open Item Accounting; helping clients identify open invoices and respond to their customers accordingly. To run a Collections report: In Paladin, select the Reports module. In thee Report Area pane, select Accounts Receivable > Accounting Reports. In the Report List […]
EJD Images
EJD stores have access to EJD’s product images directly inside of the Paladin application. After Paladin Support creates the initial setup, images can be viewed through the Invoice/Quote module and the Advanced Lookup window in the Invoice/Quote, Inventory, or PO modules. There are two ways to inventory view images, from Invoice/Quote or Advanced Lookup. Invoice/Quote […]
Equinox Luxe6200m Setup
The Equinox Luxe 6200m is a portable credit card device for use with BlockChyp. This article provides information and instruction on the following: Set up new device Change WLAN (WiFi) settings Set up new device To set up a new device: Plug the Luxe 6200m into power or place onto the charging station to ensure […]
How to create Price-by-Weight items
Whether you are a client that works with pharmaceutical compounds, have bulk food items, or sell bulk hardware, Paladin is set up to sell items by weight. There are four areas in Paladin that must be set to sell by weight: Create a unit of measure (U/M) Assign the U/M to items Set up scales […]
