How to recall/activate a customer account
To recall/activate a customer account that has been “deleted” perform the following: In Paladin, on the top ribbon, select the Customers module. On the bottom ribbon, select F1 Advanced Lookup. In the Advanced Lookup window, in the Keyword Search box, enter the customer’s name. Click Find >>. You will notice that the when the customer […]
How to upgrade from Firebird 2.5 to Firebird 3.0
Note: Before installing Firebird 3.0, you need to backup your database; then, Firebird 2.5 needs to be uninstalled before Firebird 3.0 installation. Installation must be performed in the followed order: Backup the database Uninstall Firebird 2.5 Install Firebird 3.0 Restoring the database Backup the database Note: Paladin strongly recommends using FlameRobin to back up a […]
Inventory management – focus on part number
The Keep Focus on Part Number during Inventory Management function allows clients to input a part number, press enter to view the item followed immediately by input of another part number, and enter to view the next item. A part number can be recalled from any of the four tabs in the Inventory module. Display […]
Firebird versions 2.5 and 3.0 tandem installation
Important: This KBA is for internal use only. Note: This KBA assumes that Firebird 2.5 is currently installed on your computer. Perform tandem installation in the following order: Back up database Stop Firebird 2.5 Install Firebird 3.0 Restore database Run the Switch Firebird Server Service batch file If there are issues after performing the tandem […]
How to change the default tax information on a Customer account
Note: Before you begin this procedure, the correct tax definitions must be set up; therefore, it is recommended to consult an accountant or tax attorney. When you change the default tax definition, it will be applied to the current transaction and subsequent transactions. In Paladin, on the top ribbon, open the Customers module. In the Customer […]
How to backup and copy a Paladin database to a USB drive
Backing up Plug the USB Drive into your computer (Terminal-1). Be sure to use the blue USB port on the front of the computer. Note: If a new window opens after plugging in the USB Drive, close this window by clicking on the “X” in the upper right of that window. Log into Paladin. […]
Store down emergencies
If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]
Credit Card Reconciliation: Best Practice
Although electronic credit card processing systems are generally reliable, issues can and will occur. To maintain accurate accounting and to catch and fix problems before they affect your business and customer relationships, you must reconcile your Paladin Point of Sale gift and credit card sales with your credit card processor’s records every business day. This […]
How to set up TSC-ALPHA-3RB portable printer
To set up the TSC-ALPHA-3RB portable printer, perform the following: Turn on the portable printer. On the RF gun device, select 2. – Set Up Select Bluetooth Printer Setup. The RF gun device searches for the printer. When found, the RF gun device will show options to select. For example, Select Device 1. […]
How to auto flag Special Order items to NET in inventory
For all special orders to have NET set: In Paladin, on the menu select File > Setup. Select the Company tab. In the Special Orders pane, enable Force special order net check box to checked. Click Save, and then click Close.
Attention: Windows 7 no longer supported
Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]
About: Ace Military Double Points Program
Note: The information in this KBA is all supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program should follow the below steps: […]
How to set up Paladin eCommerce API integration
The Paladin eCommerce API (application programming interface) allows eCommerce platforms to integrate with Paladin to support online sales for a Paladin store. The API provides ways (REST API calls) to access a store’s inventory data in Paladin and create invoices and update stock on hand when an online sale is made. Note: The online store […]
How to obtain an app-specific password from Yahoo
To obtain an app-specific password from Yahoo, perform the following: Open a web browser to https://mail.yahoo.com and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security. Note: Do not turn on 2-Step Verification. Click Generate App […]
How to obtain an app-specific password from AT&T
To obtain an app-specific password from AT&T, perform the following: Open a web browser to https://att.com and sign into the AT&T email account. From the Account menu, click Manage Profile. On the next window, under Sign In Info, click Linked Accounts. On the next window, in Secure Mail Key, create an app password. Copy the […]
