Customer Sales Ranking report
The Customer Sales Ranking report exports Paladin customer account information for customers who made purchases during a specific time period. This information is sent to an Excel worksheet. Customer type details are provided in the following Excel worksheet columns: Customer Type ID: The integer ID assigned to the customer type in Paladin. Example: 16 Customer […]
Net Promoter Score: triPOS Lane 7000/8000 terminals
As per Wikipedia, a “Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. The primary objective of the net promoter score methodology is to infer customer […]
April 2025 Release Guide
Remote Manager Approval Managers are often all around the store and not always available to assist cashiers and other employees with a variety of issues or can’t reach the checkout lane quickly. The Remote Manager Approval feature sends a text message to a manager’s mobile phone describing the need for approval along with a link […]
Troubleshooting: QuickBooks Desktop
Issue: If QuickBooks is left open over night, and the GL didn’t push. Try: In Paladin, from the top menu, select Maintain > Data Viewer. Select the GL Summary tab. In the Date Range, enter the correct start and end dates. From the dropdown list, select the correct integration. Click Get Data. Click Export. The […]
Ace Hardware: Blue Rhino Propane Exchange Program Setup
This article is meant to be used by Ace stores who are already selling Blue Rhino Propane and provides Ace recommended SKUs. In order to participate in this program, the following setup steps must take place. For a description of the propane selling and receiving process after this setup is complete, see the Blue Rhino […]
Ace Hardware: SodaStream CO2 Cylinder Program
This article provides information and instruction for selling SodaStream through Paladin and Acehardware.com: Overview Steps prior to selling SodaStream SodaStream Program Store Procedure Overview SodaStream allows your customers to enjoy the freshness and convenience of homemade soda with several benefits: Protect the environment No heavy bottles to carry, store at home or throw away Fizz […]
Whitelisting: Paladin
This article covers all whitelists for the Paladin database, network, and anti-virus, to employ when clients have their own managed services technician or group. A PDF of this article is available to download by clicking on this link: Paladin Whitelisting Paladin Whitelist For internal communications between client’s PCs and Paladin’s database, open the following ports […]
Do It Best Promotions
Do It Best (DIB) develops and provides promotions on parts and prices that DIB stores can review and apply. This is done through DIB sending stores a .txt file (PRMOITM.txt). To open and apply promotions in Paladin: On the top menu of Paladin, select Maintain > Data Viewer. Select the Do It Best Promos tab. […]
Ace Rewards: Coupons shown at checkout
To provide customers with the best shopping experience, all available rewards coupons are displayed during checkout so you can reward them for their loyalty. To set this up: In Paladin, from the main menu, select File > Setup. Select the Rewards tab. In the Rewards pane, from the Customer rewards program list, select Ace Rewards. […]
Associated Wholesale Grocers (AWG) EDI
Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and […]
triPOS
The following steps are performed to set up a client with triPOS as their credit card processor: Business Profile for triPOS Credit Card Processing Return signed application Value-added reseller letter (VAR) Set up triPOS View status of triPOS terminals Business Profile for triPOS Credit Card Processing When a client request triPOS credit card processing, Paladin […]
Towne Mailer integration
Paladin integration with Towne Mailer allows stores to connect to Towne Mailer’s FTP site and upload statements in XML formatting. Towne Mailer will then provide formatting, design, and mailing services for paper statement mailings. To set up Towne Mailer: In Paladin, from the main menu, select File > Setup. Select the ExternalSync tab. In the […]
Release Guide 7726.1
These new Paladin features are available to stores running the build ending in 7665.1 and higher.
eCommerce: Orgill Impact eCommerce™
Orgill Impact eCommerce™ is a B2B2C commerce solution that allows Orgill to manage the online stores of its retail hardware customers. It provides a centralized platform for managing product data and integrations, while also allowing individual distributors to customize their stores. This integrated eCommerce platform provides pricing and availability to supported POS systems as well […]
Do It Best: Drop Ship
For Do It Best (DIB) Drop Ship, an additional file will be processed during EDI. This file is the Direct Invoice file DIRINVC_010. Not all stores will get this file from Do It Best: “This will be an optional agreement with the member.” If stores have the agreement with DIB, Process drop-ship invoices must be […]
