How to recall/activate a customer account

Customers, Knowledge Base, Process

To recall/activate a customer account that has been “deleted” perform the following: In Paladin, on the top ribbon, select the Customers module. On the bottom ribbon, select F1 Advanced Lookup. In the Advanced Lookup window, in the Keyword Search box, enter the customer’s name. Click Find >>. You will notice that the when the customer […]

How to upgrade from Firebird 2.5 to Firebird 3.0

Install, INTERNAL, Knowledge Base, Process, Setup

Note: Before installing Firebird 3.0, you need to backup your database; then, Firebird 2.5 needs to be uninstalled before Firebird 3.0 installation. Installation must be performed in the followed order: Backup the database Uninstall Firebird 2.5 Install Firebird 3.0 Restoring the database Backup the database Note: Paladin strongly recommends using FlameRobin to back up a […]

Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]

Credit Card Reconciliation: Best Practice

Best Practices, Commerce, INTERNAL, Knowledge Base

Although electronic credit card processing systems are generally reliable, issues can and will occur.  To maintain accurate accounting and to catch and fix problems before they affect your business and customer relationships, you must reconcile your Paladin Point of Sale gift and credit card sales with your credit card processor’s records every business day.  This […]

Attention: Windows 7 no longer supported

Customers, Knowledge Base, Policy

Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]

About: Ace Military Double Points Program

About, Ace Hardware, Knowledge Base, Rewards

Note: The information in this KBA is all supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program should follow the below steps: […]

How to obtain an app-specific password from Yahoo

Knowledge Base, Process, Setup

To obtain an app-specific password from Yahoo, perform the following: Open a web browser to and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security.        Note: Do not turn on 2-Step Verification. Click Generate App […]

How to obtain an app-specific password from AT&T

Knowledge Base, Process, Setup

To obtain an app-specific password from AT&T, perform the following: Open a web browser to and sign into the AT&T email account. From the Account menu, click Manage Profile. On the next window, under Sign In Info, click Linked Accounts. On the next window, in Secure Mail Key, create an app password. Copy the […]