Ace: Honoring Online Promotions Everywhere (HOPE) Requirements

Ace Hardware, Invoice/Quote, Knowledge Base, Process

Summary/Description Ace introduced a high‑priority 2026 initiative called HOPE (Honoring Online Promotions Everywhere). Note: For more information on Ace HOPE, refer to the Ace: Honoring Online Promotions Everywhere (HOPE) KBA. Two major changes: Automated back‑end funding credits for Sale Retail (MIP). Vendor funding (rebates/credits) will be automated instead of issued manually. Stores must upgrade POS […]

Ace: Honoring Online Promotions Everywhere (HOPE)

Ace Hardware, Inventory, Knowledge Base, Process

Overview Ace’s Honoring Online Promotions Everywhere (HOPE) initiative is a project whose goal is to automate rebates for Ace’s basic dollar-off or percent-off sales. To support this project, Paladin has added support to receive rebate information via existing Ace promo hotsheets, and Paladin will include this rebate information when sending invoice information to Ace via […]

Ace BMAS Sales – Supplier Non-Part Number Sales

Ace Hardware, Inventory, Knowledge Base, Process

This article provides information on the following: Purpose Design Dependencies Ace Promotion Hotsheets Important Hotsheet Data Values Purpose Ace has begun sending promotion hotsheets that place an entire class, subclass (called ‘Product Group’ by Ace), or items from certain vendors on sale rather than individual part numbers. To accommodate the new behavior, a new sale […]

Order Generation Report

Inventory, Knowledge Base, Process, Reports, Setup

The Order Generation report is designed to consolidate ordering methods. Order Generation offers three approaches: AI Suggested Order, MinMax, and History-Based. AI Suggested Order (Recommended) Uses advanced forecasting to recommend order quantities based on sales history, seasonality, inventory trends, and other factors. It helps maintain optimal stock levels, maximize sales opportunities, and reduce out-of-stocks. This […]

triPOS EBT/SNAP

Credit Cards, Knowledge Base, Process, Setup

As per triPOS: “Electronic Benefit Transfer (EBT) is an electronic system that allows government’s states benefits departments to issue money, accessible via a plastic debit card. Common benefits provided via EBT are typically of two general categories: food stamps (SNAP) and cash benefits. triPOS supports processing EBT cards for the following transactions: EBT Sale – triPOS […]

August 2026 Release Guide

Knowledge Base

PaladinPOS New Features Simplify Quoting Clients often have projects that utilize the same materials, and because of this, develop quotes in Paladin that can be utilized repeatedly over time. Because of this, Paladin now has a No Del (no delete) setting. This allows stores to retain and modify past invoices to insert new quotes for […]

Recall Transaction Preview Feature

Invoice/Quote, Knowledge Base, Process

Paladin’s Transaction Preview feature provides the capability to open a transaction and view the invoice with details of the transaction. To use the feature: In Paladin, select the Invoice/Quote module. Om the bottom ribbon of the module, select F6 Recall Transaction. The Recall Transaction window opens. On the top of the window, enable the type […]

Quotes: Insert Quote Feature

Invoice/Quote, Knowledge Base, Process, Setup

With the Insert Quote feature, quotes can be inserted into invoices. With the No Del setting, quotes can be inserted into invoices customers use for projects they use over time (for information on this, refer to the Quotes: No Delete Feature KBA). To insert a quote into an invoice: In Paladin, select the Invoice/Quote module. […]

Quotes: No Delete Feature

Invoice/Quote, Knowledge Base, Process, Setup

Often times, clients have customers that have projects that utilize the same materials, and because of this, develop quotes in Paladin that can be utilized over again over time. With this, Paladin now has a No Del (no delete) setting. To activate the No Del setting: In Paladin, open the Invoice/Quote module. On the bottom […]

FastQuery Integration

Integration, Knowledge Base, Process, Setup

FastQuery acts as an AI copilot for store employees, giving them instant access to the store’s entire inventory and related product information. Benefits: Speeds up customer service by allowing staff to quickly find product details, availability, and location. Helps new hires perform at the level of experienced staff by providing instant, AI‑driven answers. Streamlines store operations […]

triPOS Surcharging

Credit Cards, Knowledge Base, Setup

Credit surcharge is an additional fee that merchants can add to a transaction when cardholder pays with a credit card. The surcharge helps cover the expenses incurred by the business for processing credit card payments. Important: You are solely responsible for properly investigating applicability of surcharges in your state. This is particularly important for the […]

PaladinGo™: ALT Lookup feature

Inventory, Knowledge Base, PaladinGo, Process

The ALT Lookup feature is present in the following PaladinGo™ modules: Count Inventory Checkout Purchase Order Receive Purchase Order When searching for parts in the listed modules, if a part is not found, the Part Not Found message opens allowing the user to either enter an alternate number they know this part is associated with or […]

Aperia Payment Card Industry (PCI) Compliance

Credit Cards, Knowledge Base, Process

Aperia helps leading financial institutions, payment providers, and enterprises operate smarter, faster, and more efficiently. Aperia focuses on high-impact areas that demand flexibility and innovation, combining FinTech expertise, proven technology, and deep industry insight to solve complex challenges and drive measurable results. From analytics and development to risk, compliance, and customer intelligence – Aperia delivers […]