How to include pharmacy consult note in invoice

Invoice/Quote, Knowledge Base, Pharmacy, Setup

Pharmacy receipt notes are used to show whether or not a consultation was accepted or denied. By default, the note text will appear as Customer was offered a consult. Note: If the checkout process is cancelled for a pharmacy item, then restarted and subsequently completed, the invoice will only display HIPPA, safety cap, or similar […]

Pharmacy: How to set NPLEx system

Knowledge Base, Pharmacy, Setup

IMPORTANT: Before a pharmacy can be converted, it must comply with state and federal laws for tracking pseudoephedrine (PSE) through the National Precursor Log Exchange (NPLEx). The pharmacy must go to Meth Check to register, acquire its two-year history of tracking pseudoephedrine (PSE) prescriptions, and provide that history to Paladin Data Corporation for use in Paladin […]

The Stop Meth system

About, Knowledge Base, Pharmacy, Policy, Process, Setup

When a customer purchases certain pharmacy items, the Stop Meth system will alert the cashier to collect more required information and a signature. The customer’s name, phone number, ID number, and state will be printed on the receipt, stored in the database, and appear on the transaction report. A manual or electronic signature will also be […]

Flex cards

About, Commerce, Customers, Knowledge Base, Pharmacy, Process, Setup

This article provides the following instructions and information on the following: Background information How to process a Flex card that is swiped How to process a Flex card that is manually entered How to add a new Flex card to store on file How to process a Flex card that is stored on file How […]

SIGIS EPL file update frequency

Knowledge Base, Pharmacy, Process

Paladin checks for a new Eligible Product List (EPL) from SIGIS every 14 days.  If an internet connection or other issue prevents an EPL update for 24 or more days, the following message appears when you start Paladin and will specify the number of days since the last EPL update. If you see this message, […]

SIGIS downloads

Knowledge Base, Pharmacy, Policy, Process

Pharmacies that accept Flexible Spending Account (FSA) and Health Savings Account (HSA) payment cards must be registered members of the Special Interest Group for IIAS Standards (SIGIS). For SIGIS member pharmacies, Paladin checks the age of the Eligible Product List (EPL) weekly and downloads an EPL from SIGIS when the current EPL is more than […]

Pharmacy: Complete pickup number option

Knowledge Base, Pharmacy, Setup

Pharmacy invoice transaction data includes the complete pickup number when the data is uploaded to the pharmacy dispensing system and the following pharmacy configuration settings are selected: Enable Send Full Invoice Use only last 4 digits of pickup number The customer receipt will continue to show only the last 4 digits of the pickup number. […]

Pharmacy: Prescription pick-up name confirmation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin designed and built a feature that adds an additional safety net to the already stringent controls utilized by pharmacies today. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar […]

Pharmacy: Controlled substance management

Knowledge Base, Pharmacy, Policy, Process, Setup

State level regulations have been placed into action for some areas to collect detailed information on individuals picking up Class II through Class IV controlled substances. Should your business reside in one of these states, Paladin has a solution. All pharmaceutical dispensing systems that have bi-directional integration with Paladin may use the feature. Paladin requests […]

Pharmacy: How to set up Speed Script integration

Knowledge Base, Pharmacy, Setup

Notes: Speed Script must be on a Linux-based computer, and all Linux computers must be on the same network as Paladin terminals. Speed Script prints a barcode on the prescription label. Speed Script may have a bag label, but it cannot be scanned. Call Customer Support: 800-444-2765 or DJ (the Speed Script developer) only when necessary: 913-894-6414 (x 317). […]

How to set SIGIS automation

EDI, Inventory, Knowledge Base, Pharmacy, Process, Setup

Paladin automates the previously manual task of downloading and processing monthly IRS approved lists of FSA/HSA eligible products. Store specific data must be entered into Paladin in order for the automated download and processing system to work. To enter this: In Paladin, from the main menu, select File > Setup. Select the Pharmacy tab. Check […]

Disable automatic receipt at checkout

Commerce, Knowledge Base, Pharmacy, Process, Setup

If a client does not require automatic generation of a printed receipt with every sale, they may now disable this feature inside Paladin. In Paladin, from the main menu, select File > Setup. Select the Invoice (Store) tab. Check Disable Automatic Receipt at Checkout. Click Save, and then click Close. The Payment wizard will still […]

How to set Pharmacist Consultation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists may now record a signature in Paladin that is tied to their employee record. Anytime a pharmacy consultation is accepted or declined by the customer, the salesperson may identify the pharmacist assisting the customer, and Paladin will automatically associate the pharmacist’s signature with the consultation results. Results are very easy to monitor or prove […]