HealNow eComm integration

Commerce, Integration, INTERNAL, Knowledge Base, Pharmacy

HealNow integration leverages Paladin’s eCommerce API to allow HealNow to write invoices into Paladin for pharmacy online purchases. HealNow serves pharmacies by allowing them to collect patient payments for prescriptions and over the counter (OTC) items on an eCommerce site. This allows pharmacies to operate an online store and keep stock on hand updated without […]

SpeedScript support for the Enhanced Prescription Drug Monitoring Program (ePDMP)

Customers, Knowledge Base, Pharmacy

Note: This feature is only available for SpeedScript pharmacy integration. Wisconsin’s ePDMP (Enhanced Prescription Drug Monitoring Program) for Pharmacy requires additional information about the person picking up a controlled substance prescription. To support this requirement, in Paladin, in the Controlled Substance window that collects information about the person picking up the prescription, the Relationship of […]

Pharmacy: Consultation signatures

Knowledge Base, Pharmacy, Setup

When this feature is set up, sales representatives can identify the status of a pharmacy consultation provided to a customer. The status will be a permanent record on the customer invoice, the pharmacist’s employee record, and in the store’s data. Paladin will associate the pharmacist’s signature with the consultation results. When a Transaction Report is […]

Pharmacy: Communication alert

Knowledge Base, Pharmacy, Process

Note: This feature only applies to pharmacies that use a Paladin pharmacy system integration. Paladin’s pharmacy integrations are designed to work seamlessly with a store’s pharmacy systems behind the scenes. However, communications are interrupted occasionally by Internet outages or for other reasons.  If your store uses a pharmacy integration, a message will notify you when […]

Pharmacy: Simultaneous support for multiple Rx systems

Knowledge Base, Pharmacy, Process

Pharmacies that use more than one dispensing system gain greater efficiency and enhanced customer service with Paladin’s support for simultaneous multiple pharmacy integration. This powerful enhancement automates the exchange of customer and Rx information between multiple pharmacy systems and Paladin including customer rewards and address information. How it works When this feature is set up, […]

Pharmacy: Set bag checkout feature

Knowledge Base, Pharmacy, Setup

To save time for a customer during checkout, you can use one barcode to scan all items as you put them in the bag(s) and have them simultaneously appear on the invoice. To set the bag checkout feature: In Paladin, from the main menu, select File > Setup. Select the Pharmacy tab. Check Enable Pharmacy […]

Pharmacy: Set up NPLEx system

Knowledge Base, Pharmacy, Setup

Important: Before a pharmacy can be converted, it must comply with state and federal laws for tracking pseudoephedrine (PSE) through the National Precursor Log Exchange (NPLEx). The pharmacy must go to Meth Check to register, acquire its two-year history of tracking pseudoephedrine (PSE) prescriptions, and provide that history to Paladin Data Corporation for use in Paladin […]

Stop Meth system setup

About, Knowledge Base, Pharmacy, Policy, Process, Setup

When a customer purchases certain pharmacy items, the Stop Meth system alerts the cashier to collect more required information and a signature. The customer’s name, phone number, ID number, and state will be printed on the receipt, stored in the database, and appear on the transaction report. A manual or electronic signature will also be […]

SIGIS EPL file update frequency

Knowledge Base, Pharmacy, Process

Paladin checks for a new Eligible Product List (EPL) from SIGIS every 14 days.  If an Internet connection or other issues prevent an EPL update for 24 or more days, the following message appears (Figure 1) when you start Paladin and will specify the number of days since the last SIGIS EPL update. Figure 1: […]

Pharmacy: Complete pickup number option

Knowledge Base, Pharmacy, Setup

When the following pharmacy configuration settings are selected, pharmacy invoice transaction data includes the complete pickup number when the data is uploaded to the pharmacy dispensing system: Enable Send Full Invoice Use only last 4 digits of pickup number Note: The customer receipt will only show the last 4 digits of the pickup number. To […]

Pharmacy: Prescription pick-up name confirmation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin provides a feature that adds an additional safety net to the already stringent controls utilized by pharmacies. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar with the invoice’s […]

Pharmacy: Controlled substance management

Knowledge Base, Pharmacy, Policy, Process, Setup

Some states have State-level regulations in place that require detailed information be collected on individuals picking up Class II through Class IV controlled substances. Should your business reside in one of these states, Paladin has a solution. All pharmaceutical dispensing systems that have bi-directional integration with Paladin may use the feature. Paladin requests and requires […]