How to upgrade from Firebird 2.5 to Firebird 3.0
Note: Before installing Firebird 3.0, you need to backup your database; then, Firebird 2.5 needs to be uninstalled before Firebird 3.0 installation. Installation must be performed in the followed order: Backup the database Uninstall Firebird 2.5 Install Firebird 3.0 Restoring the database Backup the database Note: Paladin strongly recommends using FlameRobin to back up a […]
Inventory management – focus on part number
The Keep Focus on Part Number during Inventory Management function allows clients to input a part number, press enter to view the item followed immediately by input of another part number, and enter to view the next item. A part number can be recalled from any of the four tabs in the Inventory module. Display […]
Firebird versions 2.5 and 3.0 tandem installation
Important: This KBA is for internal use only. Note: This KBA assumes that Firebird 2.5 is currently installed on your computer. Perform tandem installation in the following order: Back up database Stop Firebird 2.5 Install Firebird 3.0 Restore database Run the Switch Firebird Server Service batch file If there are issues after performing the tandem […]
Credit Card Reconciliation: Best Practice
Although electronic credit card processing systems are generally reliable, issues can and will occur. To maintain accurate accounting and to catch and fix problems before they affect your business and customer relationships, you must reconcile your Paladin Point of Sale gift and credit card sales with your credit card processor’s records every business day. This […]
About Trustwave
Trustwave is a cybersecurity and managed security services provider through Worldpay that helps merchants maintain PCI compliance. To maintain PCI compliance, Trustwave customers must periodically fill out a questionnaire and may call with questions. How to contact Trustwave Trustwave Support: (800) 363-1621 https://www.trustwave.com/ How to handle client requests for help with Trustwave: If a client […]
View product images in Advanced Lookup
Images of parts can be downloaded to your computer and then be viewed through Advanced Lookup in either the Invoice/Quote module or the Inventory module. When set up, the function will run 10 minutes nightly adding or updating images. Feature Available To Requirements Ace EDI Suppliers True Value EDI Suppliers Database version 4.67 To set […]
About purchase plans for RF Units with option to return
Paladin Data Corporation offers two RF unit purchase plans, both with an option to return the unit for partial credit: RF unit purchase plan RF kit (1 RF unit and RF base station) purchase plan Important notes about these plans: These plans are available to all stores. This IS NOT a rental program. Do not […]
Sign-off sheet for CHECKLIST: Before you perform a server swap for a store
Print this sign-off sheet before you begin the steps in KBA #20122: CHECKLIST: Before you perform a server swap for a store. After you complete each KBA checklist item, enter your initials in the corresponding row below. When you are done, give the initialed sign off list to your manager. Date: ________ TSR Name: __________________ […]
EDI: Duplicate EDI invoice safeguard
To ensure seamless EDI processing, Paladin is continually adding safeguards. One of these safeguards helps prevent invoices from being processed more than once. If an EDI invoice file is processed a second time, duplicate transactions may be created, and your stock on hand quantities may be adversely affected. To prevent this scenario, Paladin pauses EDI […]
Go live process in Paladin Point of Sale
Download PDF 1. Sales When the client signs the Paladin Data Corporation purchase order and software agreement and sends the documents with a voided check to Paladin, the Go Live process begins. 2. Discovery When Paladin receives the signed documents and voided check, the administration department posts the upfront fee and sets up the monthly […]
How to explain a store brand conversion to a client
Important Do not attempt to answer any concerns or questions. Do not discuss the cost. Do not discuss what is done OR is not done during a Store Brand conversion. Follow these steps precisely Gather basic information: Name of the store Who to contact Best phone number to reach the contact Tell the client that […]
EDI file system enhancements
As part of ongoing EDI system upgrades, we’ve made the changes to how EDI files are stored on your computer. With this update, all unprocessed EDI files will remain in the EDI supplier’s main folder (C:PaladinPOSExport), and a copy of all processed files will be in the supplier’s backup folder (C:PaladinPOSExportbackup). Previously, processed and unprocessed […]
RF receiving for EDI suppliers
Our RF Inbound Receiving feature lets you scan newly-received items from EDI suppliers and enter the received quantities on your RF unit. In Paladin, you can quickly reconcile the physically-received quantities with the corresponding EDI invoice quantities when the scanning process is complete. Before you reconcile, you can also make changes to the received quantities. […]
Ace Rewards Manual
To learn more, click to open the following document: Ace Rewards Manual
Reasonability Check
To reduce the occurrence of erroneous entries made to an inventory item’s Avg Cost and/or its stock on hand quantities, a confirmation box will now appear requesting user approval to save an item anytime a value greater than 10,000 is present in either field. You may still have numbers greater than 10,000 in these fields; […]
