Approval of uncommon inventory values

Inventory, Knowledge Base

To reduce the occurrence of erroneous entries made to an inventory item’s Avg Cost and/or its stock on hand quantities, a Manager Approval window opens requesting Manager approval to save an item anytime a value greater than 10,000 is present in either field. You may still have numbers greater than 10,000 in these fields, but […]

Return invoice refund

Invoice/Quote, Knowledge Base, Process

A return invoice can refund all payment types used on the original invoice.  Important: Remember to enter a “-“ negative sign before the dollar amount of each payment type, or you will find the customer is due an even larger refund. For information on returned items, refer to the Return Items KBA. For clients using […]

Cancel back orders

EDI, Knowledge Base, Process, Purchase Orders

Clients can mix purchase order receiving and cancellations of known back orders (B/O) within the same receiving event. Anyone utilizing purchase orders to non-EDI vendors will find this significant.   To utilize this feature, check the Cancel B/O box at the far left edge of any PO line item (the column is labeled DEL). The automatically […]

Pricing Level History Viewer

Inventory, Knowledge Base, Process

Purchase Order receiving events record Pricing Level History data after updating the underlying inventory item. This process assures margins displayed in the History Viewer are the same margins as displayed on the inventory item’s screen. To open the Pricing Level History window: In Paladin, on the top ribbon, select the Inventory module. On the bottom […]

PO Receive mode: Remember position control

Invoice/Quote, Knowledge Base, Process

Paladin’s PO Receive system has a “remember where I was” control. Should you leave PO Receive to work in another area, when you return, press Alt > 4 (hold Alt down and press the number 4). Your screen will automatically display your PO Receive event in progress and restore focus on the exact line and […]

Inventory: Quick glance

Inventory, Knowledge Base, Process

Frequently, during review of a PO, a quick glance at an item’s sales history or list of alternate suppliers is useful.  To perform this, highlight any part number on your purchase order. Notice the grayed out F5 Mode PO button on the bottom ribbon is now replaced with a F5 Recall Inventory command. By pressing […]

Pharmacy: Prescription pick-up name confirmation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin provides a feature that adds an additional safety net to the already stringent controls utilized by pharmacies. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar with the invoice’s […]

Pharmacy: Controlled substance management

Knowledge Base, Pharmacy, Policy, Process, Setup

Some states have State-level regulations in place that require detailed information be collected on individuals picking up Class II through Class IV controlled substances. Should your business reside in one of these states, Paladin has a solution. All pharmaceutical dispensing systems that have bi-directional integration with Paladin may use the feature. Paladin requests and requires […]

Hide Item Regular Retail on Invoice

Invoice/Quote, Knowledge Base, Process, Setup

Paladin provides a control that, when enabled, hides (not prints) regular retail on all invoices, receipts, quotes, and rain checks.  To activate this feature: In Paladin, from the main menu, select File > Setup. Select the Invoice (Store) tab. Check Hide Item Regular Retail On Invoice.  Click Save, then click Close.  Close and restart Paladin […]

Credit Card Expiration Report

Knowledge Base, Process, Reports

Paladin’s Credit Card Expiration report allows accounting departments to quickly and easily create an Excel worksheet of all stored credit cards (tokens) that expire on or before the last day of the current calendar month. To run the report: In Paladin, on the top ribbon, select the Reports module. In the Report Area pane, select […]

Add multiple customer email addresses

Customers, Knowledge Base, Process, Setup

In Paladin, you can add multiple customer email addresses.  To add email addresses: In Paladin, from the top ribbon, select the Customers module. Enter or select a customer account in the Customer box. In the Contact Information pane, click in the E-mail: box. In the Email Manager window, enter an email address in the Enter […]