Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin provides a feature that adds an additional safety net to the already stringent controls utilized by pharmacies. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar with the invoice’s named customer changing as different prescriptions are scanned.

This feature presents a Customer Changed message, asking the salesperson for permission to add the newly scanned prescription to the invoice in cases where the name on the prescription is different than the name currently displayed on the invoice.  

In Figure 1, the first prescription is to customer “Test Customer.” The second prescription scanned is for “Amy Pond.” If Ms. Pond’s medication should legitimately be added to this transaction, press F8 OK. If not, click Reject to reject the addition of this prescription. All evidence of this prescription having been scanned will be removed from the invoice.

8301Image1aFigure 1: Customer Changed message window

The Customer Changed window behaves similarly to Paladin’s Part Number not found window. No additional keyboard or scanner entries will be accepted until the question posed to the salesperson is answered.

To enable this feature:

  1. In Paladin, from the main menu, select File > Setup.
  2. Select the Pharmacy tab.
  3. Check Enable Pharmacy Features.
  4. In the Pharmacy Integration Options pane, check Enable Customer Changed Confirmation.
  5. Click Save, and then click Close.

If you have questions or suggestions about this information, contact

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 12/07/22