Cash Drawers

Commerce, Knowledge Base, Process

This article provides instruction and information on the following: Purchasing and setting up cash drawers How to set cash drawer control How to open the cash drawer from the keyboard Cash drawer control for zero dollar sales Cash drawer left open Purchasing and setting up cash drawers You can purchase the following types of cash […]

Restore/activate an inventory item

Inventory, Knowledge Base, Process

In Paladin, you are able to inactivate inventory items. During the process, the word “delete” is used instead of “inactivate.” Rest assured, no inventory items are “deleted’ and can be made active again. In Paladin, the word “restore” is used. To restore/activate an inventory item: In Paladin, on the top ribbon, select the Inventory module. […]

Delete (inactivate) an inventory item

Inventory, Knowledge Base, Process

In Paladin, you can delete an inventory item. When an inventory item is “deleted”, it is not permanently deleted; it is just put in an inactive state. The inventory item can be restored/activated. Note: To restore/activate an inventory item, see Restore/activate an inventory item To delete/inactivate an inventory item: Note: When deleting an inventory item […]

Backup and copy a Paladin database to a USB drive

Backup, Knowledge Base, Process

This article provides instruction and information on the following: Backing up a database Transferring the database backup to a USB drive Backing up a database Plug the USB Drive into your computer (Terminal-1). Be sure to use the blue USB port on the front of the computer. Note: If a new window opens after plugging […]

Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day, 365 days a year: Statements will not run/print EDI will not download into system/will not send to vendor Paladin will not open on any computer/terminal in the store Data can’t be replicated Credit cards are not […]

Set up TSC-ALPHA-3RB, 30RB, and 30L portable printers

Install, Knowledge Base, Process, Setup

Note: These instructions assume configuration for the LT7112H RF unit is correct, both in the LT7112H RF unit and in Paladin. The pairing code is already set as 0000; therefore, no changes needed. You only need one utility to set up the TSC Alpha-3RB portable printer (DiagTool_V163.exe). This article provides instruction and information on the […]

Ace Hardware: Military Double Points Program

Ace Hardware, Knowledge Base, Rewards

Note: The information in this KBA is supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired, or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program: Should hang the Military Double Points […]

Paladin eCommerce API integration

Integration, Knowledge Base, Process, Setup

The Paladin eCommerce application programming interface (API) allows eCommerce platforms to integrate with Paladin to support online sales for our clients. The API provides ways (REST API calls) to access a store’s inventory data in Paladin and create invoices and update stock on hand (SOH) when an online sale is made. When the integration is […]

Obtain and set an app-specific password from Yahoo

Customers, Knowledge Base, Process, Setup

To obtain and set an app-specific password from Yahoo, perform the following: Open a web browser to https://mail.yahoo.com and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security.        Note: Do not turn on 2-Step Verification. Click […]

Obtain and set an app-specific password from AT&T

Knowledge Base, Process, Setup

To obtain and set an app-specific password from AT&T, perform the following: Open a web browser to https://att.com and sign into the AT&T email account. From the Account menu, click Manage Profile. In the next window, under Sign In Info, click Linked Accounts. In the next window, in Secure Mail Key, create an app password. […]

Oregon Liquor Control Commission (OLCC) reports

Knowledge Base, Process, Reports

Stores in Oregon that sell alcohol must send the Oregon Liquor Control Commission (OLCC) specific reports, which are uploaded to OLCC’s FTP site. Paladin has an automated feature that creates these reports and uploads them to OLCC’s FTP site. Reports are also saved to the client’s computer at: C:\PaladinPOS\Export\OLCC_Reports\ The report types are: Daily sales […]