Troubleshooting: Accounting integrations

Knowledge Base, Troubleshoot

ISSUE: Received inventory in Paladin did not create a vendor bill in the accounting software TRY: Check for receive POs that were scheduled for transfer but are still waiting to be uploaded. On a store terminal, in Paladin, on the Maintain menu, click Data Viewer. Click the Accounting Uploads tab.  Adjust the time period to […]

Troubleshooting: Image error on statements

Knowledge Base, Troubleshoot

Issue: When you open a PDF statement,  the store logo does not appear and this happens: In Adobe Acrobat, this message appears: “Insufficient data for an image” In Foxit Reader, a black box appears in place of the store logo.  Solution: Remove and reupload the logo. See this KBA for steps: How to add, update, or […]

Action required to print .PDFs

Knowledge Base, Troubleshoot

June 5, 2019: Recent automatic updates from Microsoft and Adobe may prevent you from printing reports and other documents in .PDF format. The PDF document will appear correctly on your computer monitor, but will fail if you proceed to print.  What you need to do Perform these steps on all Paladin Point of Sale terminals: […]

Troubleshooting: Customer’s statement will not print

Knowledge Base, Troubleshoot

Problem:  A customer’s statement did not print Reasons why this may be happening: The customer has a zero balance. The customer has a credit balance, but the Include Credit Balance Statements checkbox is not selected in the Receivables tab in the Paladin Configuration window.  Select the Include Credit Balance Statements checkbox. The Create month-end statement? checkbox is not selected for the customer in the Customers   […]

Troubleshooting: Error message in Adobe Reader XI

Knowledge Base, Troubleshoot

Problem:  Adobe Reader XI is installed and was used to open some PDF files, and Microsoft Windows displayed this type of error message*:  unknown software exception (0xc0000409) occurred in the application at location 0x0041240b Solution:  Open Adobe, and then do the following: Select Edit, select Preferences, select Security (enhanced). Select the Sandbox protections checkbox. Remove the Enable […]