Backup and copy a Paladin database to a USB drive
This article provides instruction and information on the following: Backing up a database Transferring the database backup to a USB drive Backing up a database Plug the USB Drive into your computer (Terminal-1). Be sure to use the blue USB port on the front of the computer. Note: If a new window opens after plugging […]
Store down emergencies
If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day, 365 days a year: Statements will not run/print EDI will not download into system/will not send to vendor Paladin will not open on any computer/terminal in the store Data can’t be replicated Credit cards are not […]
Set up TSC-ALPHA-3RB, 30RB, and 30L portable printers
Note: These instructions assume configuration for the LT7112H RF unit is correct, both in the LT7112H RF unit and in Paladin. The pairing code is already set as 0000; therefore, no changes needed. You only need one utility to set up the TSC Alpha-3RB portable printer (DiagTool_V163.exe). This article provides instruction and information on the […]
Ace Hardware: Military Double Points Program
Note: The information in this KBA is supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired, or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program: Should hang the Military Double Points […]
Troubleshooting: Star HSP7000 Endorsement Printer does not print
Issue: Star HSP7000 Endorsement Printer does not print and produces blank pages. Try: Check slips won’t grab and load. In the driver printing preferences, in the Paper/Quality tab, change from automatic to friction. This usually fixes the problem. Printer ribbons run out and need replacing with part RBN7000. Other issues should go to Star Technical […]
Paladin eCommerce API integration
The Paladin eCommerce application programming interface (API) allows eCommerce platforms to integrate with Paladin to support online sales for our clients. The API provides ways (REST API calls) to access a store’s inventory data in Paladin and create invoices and update stock on hand (SOH) when an online sale is made. When the integration is […]
Overview: Watcher Total Protection
Obtain and set an app-specific password from Yahoo
To obtain and set an app-specific password from Yahoo, perform the following: Open a web browser to https://mail.yahoo.com and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security. Note: Do not turn on 2-Step Verification. Click […]
Obtain and set an app-specific password from AT&T
To obtain and set an app-specific password from AT&T, perform the following: Open a web browser to https://att.com and sign into the AT&T email account. From the Account menu, click Manage Profile. In the next window, under Sign In Info, click Linked Accounts. In the next window, in Secure Mail Key, create an app password. […]
Oregon Liquor Control Commission (OLCC) reports
Stores in Oregon that sell alcohol must send the Oregon Liquor Control Commission (OLCC) specific reports, which are uploaded to OLCC’s FTP site. Paladin has an automated feature that creates these reports and uploads them to OLCC’s FTP site. Reports are also saved to the client’s computer at: C:\PaladinPOS\Export\OLCC_Reports\ The report types are: Daily sales […]
Reprint an invoice
The following provides instruction and information on the following: How Paladin printer settings affect invoice reprints Reprint purchase orders without costs How to reprint from the Invoice/Quote module Invoice reprints from Invoice/Quote module How to reprint from the Customers module How to reprint a customer’s prior statement How to reprint a customer’s prior invoice How […]
Create a Revenue Report from a promotion
Note: The Revenue Report provides data from a promotion (sale list) that has prices set along with any other items sold on the invoice that were not part of the promotion. To create the Revenue Report from a promotion: In Paladin, on the top ribbon, select the Reports module. In the Report Area pane, select […]
Ace Hardware: Ace National Account Pricing discounts at checkout
Ace Hardware offers Ace National Account pricing for many business customers online at acehardware.com. You can offer these discounts in your store with the Ace National Account search in Advanced Lookup. To turn on this feature, contact Paladin Support. In Paladin, to find Ace National Accounts: In Paladin, on the top ribbon, select the Invoice/Quote […]
Benjamin Moore OSR and CCP reports
If you participate in Benjamin Moore OSR (Outside Sale Rep) or CCP (Contractor & Commercial Pricing) programs, Paladin can create the reports required by Benjamin Moore. Important: If you use the OSR program, you must perform some initial set up steps (see procedure below). If you are only enrolled in the CCP program, there is […]
Tax Holiday Set Up
A tax holiday is a time period when some items are sold tax-free or partially tax-free. For example, during a tax holiday, customers may purchase outdoor recreation items or school supplies and not pay sales tax. Or customers may purchase some more expensive items, such as a $400 bicycle, but only pay tax on the […]
