Serial Number List Report

Knowledge Base, Reports, Setup

To create a Serial Number List Report: In Paladin, on the top ribbon, select the Reports module. In the Report Area pane, select Inventory > General. In the Report List pane, select Serial Number List. In the Choose Report pane, click F12 Next. In the Report Settings pane, set a value range for any category. […]

Set up Insufficient SOH message

Inventory, Invoice/Quote, Knowledge Base, Process, Setup

The Insufficient SOH message notifies you when an invoice quantity entered exceeds current stock on hand (SOH). This message will not open for non-inventory items, and you can limit it to a range of locations. To set up the insufficient SOH message: In Paladin, from the main menu, select File > Setup. Select the Invoice […]

Set up prompt payment discount

Customers, Knowledge Base, Setup

Prompt payment discounts encourage your customers to pay their account balance quickly. When you set up this feature, statement discounts (applied per customer) will expire on a specific day of the month if the balance is unpaid. To apply a statement (percentage) discount to an individual customer account, see the How to set up percentage […]

Volusion integration Do’s and Don’ts

Integration, Knowledge Base

The following guidelines are important when using Volusion integration. Important: Do not change the “Status” of a Volusion transaction. If you change the status, a duplicate invoice is created in Paladin. Figure 1: Volusion Order Status Do click ORDER COMPLETE when finished with an order. Figure 2: Volusion Order Complete

Ace Online Services integration with Paladin

Ace Hardware, Integration, Knowledge Base, Process

Paladin is fully integrated with the Ace Online Services (AOS) to support “buy online, pick up in store” purchases. All in-store pick up transactions occur in AOS, and your Paladin database is updated automatically by Ace Hardware. In the Comparative Revenue reports, all in-store pick up transactions are recorded in Paladin and appear separately. Note: […]

Pick List Report for outstanding order items

Invoice/Quote, Knowledge Base, Reports

Paladin’s Pick List report provides a list of outstanding order items sorted by order in Excel. Order item details include unsold item quantities, prices, and more. Provide this Pick List report to your fulfillment department or use it for easy reference.   Tip: To learn more about orders in Paladin, see Order Manager: Turn quotes into […]

Admin Access level replaces Admin passwords

Knowledge Base, Policy, Process, Setup

Note: This feature does not apply to stores that use TranSentry credit card processing. Admin passwords are still required for those stores. This feature eliminates admin passwords. When an employee with Admin Access attempts to access a Paladin feature/setting that requires admin permission, they will have immediate access with no password required.  To set this […]