Ace Hardware: Ace Big Green Egg SKU Conversion utility
Big Green Egg items sold on Acehardware.com now require Ace Hardware SKUs. This is required to ensure that your customers can purchase Big Green Egg products online from your store. You must manually run an Ace Hardware SKU conversion utility for Big Green Egg with the following conditions: The utility must be run outside of […]
Ace Hardware: Set up in-store pickup system (AOS, ISPU v2)
Ace AOS details Paladin is fully integrated with the Acehardware.com Order System (AOS) to support “buy online, pick up in store” purchases. All in-store pick up transactions occur in AOS, and the Paladin database is updated automatically by Ace Hardware. Important: Clients MUST sign up with Ace and complete their training with Ace before turning […]
Ace Hardware: Ace Magnolia SKU Conversion utility
The Ace Magnolia SKU conversion utility updates Magnolia items in your inventory with Ace Hardware SKUs. This one-time process is required for customers to purchase these items from your store on acehardware.com. The utility must be run outside of business hours when no one is using Paladin. The utility can be run on any terminal. […]
Ace Hardware: Upload Paladin customer account information to Ace Hardware Corporate
To make sure your Ace Rewards customers are synced with Ace Hardware Corporate, you can upload Paladin customer account information for your enrolled Ace Reward customers at any time. Customer type selections are included in this upload. To upload Paladin customer account information to Ace Hardware Corporate: In Paladin, on the top menu, select […]
Ace Hardware: Edit Dynamic Promotion sale dates
Note: This feature only applies to Ace Hardware stores. When Ace Hardware Dynamic Promotions are set up in Paladin, the promotion sale dates are specified in two ways: In the pricing plan Individually for each item in all sale lists that are included in the pricing plan Tip: Sales list item dates, when provided by […]
Ace Rewards: New member customer type list
In Paladin’s Invoice/Quote module, when you sign up a new Ace Rewards member, a list of Ace customer types opens, and you must select one. Note: Although not highlighted or showing a red asterisk beside the list, this step is not optional. You must assign a customer type. Note: The customer types for Ace stores […]
Ace Hardware: Exclude sale item purchases from suggested order calculations
Note: This change only applies to Ace Hardware stores that exclude sale item purchases from suggested order calculations in Paladin. This feature is recommended and must be set up in Paladin Configuration. Contact a Paladin TSR for assistance. With this feature set, when both a sale item and an associated promotional non-sale (trigger) item are […]
Ace Hardware: Set up Ace Rewards
This article provides instruction and information on the following, which should be done in the order presented: How to set up the Ace Rewards initialization process How to set up a Hotsheet for a new Ace Hardware store How to set when Hotsheets run How to set up Paladin How to set up Paladin to […]
Ace Rewards: Updating Customer Information
When a customer with charge privileges is making a purchase, and the Ace Rewards Member Information Update window opens, the cashier can update the customer’s information. These updates are only sent to Ace Hardware and are not applied to the customer’s Paladin account. The Ace Rewards Member Information Update window opens when Ace Hardware detects […]
Ace Hardware Smart Barcodes single-use coupon
Note: Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. […]
Ace Rewards: Update member information
Important: This procedure will only work if you have 2D barcode scanners. Otherwise, you must manually update all personal information. To update Ace Rewards member information: In Paladin, on the top ribbon, select the Invoice/Quote module. In the Ace Rewards window, scan the customer’s current driver’s license with a 2D scanner or manually enter the information. […]
Ace Hardware: No-Rewards class feature
Note: This update only applies to Ace Hardware stores that use Ace Rewards. To set up a class to identify items that do not participate in Ace Rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, in the list of classes, highlight the class that […]
Ace Hardware EDI
This article provides instruction and information on the following: Overview: Ace EDI processing How to view pending price updates How to send a purchase order to Ace Hardware How to process Ace Hardware EDI invoices and delayed price updates in Paladin Delayed Receiving Ace Hotsheets and other EDI files process automatically overnight Multi-store: How to […]
Ace Rewards: Customer types
You can assign the following types (Figure 1) to your customer accounts in Paladin’s Customers module, and they will then be included in your nightly Ace upload data. Note: Ace Rewards customer types cannot be edited or removed and appear in Paladin’s Customers module and Invoice/Quote module when signing up a new Ace Rewards member. […]
Ace gift cards
This article contains information and instruction on the following: How to sell an Ace gift card How to redeem an Ace gift card How to load an Ace Merchandise Credit card How to check an Ace gift card balance How to reload Ace gift cards How to return Ace gift card funds after activation How […]
