Contact Paladin Support
Paladin’s outstanding customer support is conveniently accessible from your point of sale software. In Paladin, you can: Start a chat session to get answers to simple questions: Help > Support > Chat Support Submit a new Help Request for more complex inquiries, including integration information and setup requests: Help > Support > Submit a Help Request […]
Ace Hardware: Get real-time remote stock on hand at your Ace Hardware RSC
Two Paladin features provide real-time remote stock on hand (SOH) information for your Ace Hardware Retail Support Center (RSC). This article provides instruction and information on the following: Get real-time RSC stock on hand for any inventory item Sort purchase order by RSC availability Get real-time RSC stock on hand for any inventory item The […]
Lane 7000: Adjust volume
To adjust the volume on a Lane 7000: On the Lane 7000 keypad, press 2634, then tap the F key. Tap Control Panel. Tap Terminal Settings. Tap Human Interface. Tap Beep, then select Beep on Key Press. Tap Volume. Use the pen to adjust the volume, then tap the green circle to set volume. On […]
Rewards: Exclude Special Orders from calculating rewards
Note: This feature only applies to Ace Rewards, Rich Rewards, and Repeat Rewards. To exclude special orders from calculating rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. Create a new class named “SO Rewards Exclusion.” Click New. In the Name box, enter: SO Rewards Exclusion In the Class ID […]
EMV: Scan credit cards to put them on-file
If your store enables EMV (Europay, Mastercard, Visa), you can now swipe credit cards to put them on file. Note: This feature is already available for stores that do not use EMV. To swipe the card instead of manually entering the card number, when you start the on file process, in the Device Manager window, […]
True Value: Pricing plans automatically built for sales
In Paladin, when you run True Value EDI and select the sales you want to participate in, Paladin automatically creates the pricing plan. Figure 1: EDI Processing/Event Promotions window
SpeedScript support for the Enhanced Prescription Drug Monitoring Program (ePDMP)
Note: This feature is only available for SpeedScript pharmacy integration. Wisconsin’s ePDMP (Enhanced Prescription Drug Monitoring Program) for Pharmacy requires additional information about the person picking up a controlled substance prescription. To support this requirement, in Paladin, in the Controlled Substance window that collects information about the person picking up the prescription, the Relationship of […]
Overview: FastBound Integration
Mobile2Checkout: Recall quotes and apply pricing plans
The Mobile2Checkout app can now recall saved quotes and automatically apply pricing plans to items on sale. This article provides instruction and information on the following: How to get the Mobile2Checkout app Recall a quote Sale price support Have the Mobile2Checkout app, but don’t see these features How to get the Mobile2Checkout app Purchase a […]
Ace Hardware: Ace Big Green Egg SKU Conversion utility
Big Green Egg items sold on Acehardware.com now require Ace Hardware SKUs. This is required to ensure that your customers can purchase Big Green Egg products online from your store. You must manually run an Ace Hardware SKU conversion utility for Big Green Egg with the following conditions: The utility must be run outside of […]
Overview: QuickBooks integration
Eliminate the time-consuming processing of transferring daily business data and creating accounts receivable invoices into QuickBooks. No muss, no fuss, no manual downloading.
Paladin Mobile2 app suite
Paladin Mobile2 apps extend Paladin software features onto mobile platforms. Mobile2 apps work on most Android devices and are free to Paladin clients. Mobile apps sync with your Paladin database over the Internet using Wi-Fi or your cellular network. These apps must be set up by Paladin Support. To get started, email support@paladinpos.com with your […]
Serialization: Managing products with serial numbers
This article provides instruction and information on the following: What is product serialization? Common uses for serial numbers About the Paladin Serialization feature How to set up the serialization feature Identifying serialized items: Inventory module Receiving serialized items: PO Module Selling serialized items: Invoice/Quote module Managing serial numbers: Inventory module Serial Number Reporting Multi-stores and […]
Overview: Pointy by Google Integration
Streamline Accounting with Sage 50cloud
Accountants rejoice! Bookkeeping is now streamlined with our new integration with Sage. Automate the tedious task of transferring daily transactions into your general ledger.
