Ace Rewards – Frequently Asked Questions

Note: All links provided direct you to the Ace.Net Sign In page. Once you are signed in, look in Ace.Net for links to the referenced documentation.

Question	Answer/Resource
How do I improve my Scan Rate?	Review the Scan Rate Playbook for best practices: Scan Rate Playbook
How do I improve my mobile app downloads?	Review the Mobile App Playbook for best practices: Mobile App Playbook Brochure
What are the costs associated with Ace Rewards?	Cost Breakdown: Ace Rewards Retail Execution Guide – Become an Ace Rewards Store.pdf
How do I exclude low margin items from accruing points?	Ace Rewards offers a Points Exemption Program (Ace Rewards Retail Execution Guide – How to Enroll in Points Exemption Program.pdf) that allows retailers to block points on certain non-RSC stocked items. Stores must complete the Addendum to Ace Rewards Retailer Agreement.pdf, and it must be signed by their District Manager as well.
How do I assign an Ace Rewards ID to my house accounts?	Many stores assign “198” ID numbers to their house accounts so that they count towards scan rate. To get started, contact the Care Center: Ace Rewards Retail Execution Guide – Converting Existing House Accounts to Ace Rewards.pdf POS instructions: Ace Rewards Retail Execution Guide – Assigning 198 Numbers to Existing House Accounts.pdf
Who do I contact in order to merge duplicate accounts?	Please contact the Care Center to merge accounts.
How do I remove duplicate accounts from my POS system?	Build a RIC Report to delete inactive customer accounts.
How do I train my associates on Ace Rewards?	Use the on-demand training modules for cashiers/managers on Ace Learning Place: Ace Rewards Training Courses.pdf
What customers are being suppressed from direct mail?	Review the Direct Mail Supressions Mobile App FAQ.pdf
How do I prevent coupon fraud from occurring in my store?	One of the best ways to prevent a customer from using a coupon/reward more than once is to ensure coupon validation is turned on at POS. Coupon Validation Codes
How do I manage coupon exclusions at POS?	Use the Coupon Exclusions one-pager for instructions: Managing Coupon Exclusions
How do I sign up a customer for Ace Rewards and process an Ace Rewards sale?	Review the Ace Rewards Customer Lookup Setup and Procedure for Epicor Stores
How do I order refreshed Ace Rewards signage?	Visit Ace Marketing Muscle and search by “Ace Rewards” to view all options, or search by a specific item number and place your order.
How do I request a Pin Study to understand the shopping behavior of customers near my store?	Retailers can now run Pin Studies on demand by visiting AceNet > Analytics Dashboard > Store tab > Pin Study Report
Who do I contact with specific Ace Rewards questions?	Please review the Ace Rewards Issue Resolution Contact List under “Tools and Technology” on the Ace Rewards Program page.