Ace Rewards: New member customer type list
In Paladin’s Invoice/Quote module, when you sign up a new Ace Rewards member, a list of Ace customer types opens, and you must select one. Note: Although not highlighted or showing a red asterisk beside the list, this step is not optional. You must assign a customer type. Note: The customer types for Ace stores […]
Ace Hardware: Exclude sale item purchases from suggested order calculations
Note: This change only applies to Ace Hardware stores that exclude sale item purchases from suggested order calculations in Paladin. This feature is recommended and must be set up in Paladin Configuration. Contact a Paladin TSR for assistance. With this feature set, when both a sale item and an associated promotional non-sale (trigger) item are […]
Ace Hardware: Set up Ace Rewards
This article provides instruction and information on the following, which should be done in the order presented: How to set up the Ace Rewards initialization process How to set up a Hotsheet for a new Ace Hardware store How to set when Hotsheets run How to set up Paladin How to set up Paladin to […]
Ace Rewards: Updating Customer Information
When a customer with charge privileges is making a purchase, and the Ace Rewards Member Information Update window opens, the cashier can update the customer’s information. These updates are only sent to Ace Hardware and are not applied to the customer’s Paladin account. The Ace Rewards Member Information Update window opens when Ace Hardware detects […]
Ace Hardware Smart Barcodes single-use coupon
Note: Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. […]
Ace Rewards: Update member information
Important: This procedure will only work if you have 2D barcode scanners. Otherwise, you must manually update all personal information. To update Ace Rewards member information: In Paladin, on the top ribbon, select the Invoice/Quote module. In the Ace Rewards window, scan the customer’s current driver’s license with a 2D scanner or manually enter the information. […]
Ace Hardware: No-Rewards class feature
Note: This update only applies to Ace Hardware stores that use Ace Rewards. To set up a class to identify items that do not participate in Ace Rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, in the list of classes, highlight the class that […]
Ace Hardware EDI
This article provides instruction and information on the following: Overview: Ace EDI processing How to view pending price updates How to send a purchase order to Ace Hardware How to process Ace Hardware EDI invoices and delayed price updates in Paladin Ace Hotsheets and other EDI files process automatically overnight Multi-store: How to set Ace […]
Ace Rewards: Customer types
You can assign the following types (Figure 1) to your customer accounts in Paladin’s Customers module, and they will then be included in your nightly Ace upload data. Note: Ace Rewards customer types cannot be edited or removed and appear in Paladin’s Customers module and Invoice/Quote module when signing up a new Ace Rewards member. […]
Ace gift cards
This article contains information and instruction on the following: How to sell an Ace gift card How to redeem an Ace gift card How to load an Ace Merchandise Credit card How to check an Ace gift card balance How to reload Ace gift cards How to return Ace gift card funds after activation How […]
Ace Rewards: Class level exclusion
Ace Hardware stores can exclude individual classes of inventory from participation in Ace Rewards points. Ace Rewards-enabled stores may activate this feature by: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, highlight the class of your choice. Under Default Dept., check No Rewards. Click Save, […]
Ace Rewards: Signing up new members
Stores participating in Ace Hardware’s Ace Rewards program can enroll new members from within Paladin. To create a new member in Paladin’s Invoice/Quote module (i.e., during a checkout event), you can enable the rewards prompt at the beginning of the transaction or at the end of the transaction by: In Paladin, from the main menu, […]
Ace National Lookup option
Note: In most cases, you can enter a last name and a zip code to find rewards information on a customer. For even more information, you can enable the Ace Nat’l Lookup radio button and be given all stores participating in Ace Rewards. To use the Ace National Lookup option: In Paladin, on the top […]
Ace Hardware: Override Instant Savings Taxable Value
Ace Hardware’s Instant Savings integration was originally built to allow sales tax to be calculated on the item’s original price, not the final Instant Savings price. While this is correct for most states, we have found some states allow reduced sales tax to be collected in some instances, such as Instant Savings. Should your store […]
Ace Hardware: Ace Rewards coupon importer
Ace Hardware Stores can download a fresh copy of the Ace Hardware’s Ace Rewards Coupon file. To perform this task: In Paladin, from the top menu, select Maintain > Utilities > Ace Utilities > Restore Ace Rewards Coupons. The current Ace Rewards Coupon file will automatically download and process into inventory. A status bar is […]
