This article contains information and instruction on the following:
- How to sell an Ace gift card
- How to redeem an Ace gift card
- How to check an Ace gift card balance
- How to reload Ace gift cards
- How to return Ace gift card funds after activation
How to sell an Ace gift card
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- In the Ace Rewards window, enter a Rewards ID or a phone number.
Note: You can scan the barcode on the back of the Ace Rewards card or use Advanced Lookup to find the Rewards ID.
- In the Price column, enter an amount for the gift card.
- Click F8 Checkout.
- On the bottom ribbon, click the customer’s payment type.
- Process the payment.
- After the payment is processed, a Gift Card Processing window appears, and you must manually enter the 16-digit number on the gift card.
- Click Next >> to activate the card. When card activation is complete, the following message appears: CARD ACTIVATED
- Click Next >> to close the window and print the receipt
Note: You can purchase Ace gift cards for amounts between $5.00 and $250.00.
How to redeem an Ace gift card
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- Add the purchase items to the invoice, and then click F8 Checkout.
- On the bottom ribbon, click Credit Card.
- At the bottom of the Credit Card Processing window, click F3 Ace Gift.
- In the Gift Card Processing window, manually enter the 16-digit gift card number, and then click Next >>. A progress bar will appear while the gift card is being validated. If the validation is successful, the window will close, and the gift card amount is added as a payment. If the customer requests to use a partial gift card amount, change the amount in the payment column.
- Proceed with the transaction.
How to check an Ace gift card balance
- In Paladin, from the top menu, select Tasks > Ace Gift Card Balance.
- In the Ace Gift Card Balance window, enter the Ace gift card number, and then click Balance.
How to reload Ace gift cards
Ace gift cards can be reloaded using a special gift card reload SKU at checkout. After that, the process is the same as selling a new card, and you will be prompted for the gift card number after the payment is processed.
How to return Ace gift card funds after activation
Note: This update only applies to Ace Hardware stores that use BAMS credit card processing.
Paladin has added a safeguard in the Invoice/Quote module that prevents a cashier from cancelling an invoice that contains an activated Ace Hardware gift card. Paladin cannot cancel a gift card after it is activated.
In the Invoice/Quote module, during checkout, an Ace Hardware gift card is activated when the Gift Card Processing window opens. This window displays after you select a payment type, and the payment has processed.
Note: Ace Hardware cards processed by Monetra and Worldpay (formerly Vantiv) already have this safeguard.
If you have activated a gift card and want to return the funds to your store:
- Complete the transaction with the original gift card sale and use the selected payment type.
- Create an invoice, add a dump SKU line item, enter a price equal to the gift card amount, and then pay with the gift card.
- Create an invoice that returns all the items on the original invoice, where the gift card is replaced by an equivalent dump SKU line item.
- Complete the return and credit the original payment type.
If you have questions or suggestions about this information, contact support@paladinpos.com.