This article contains information and instruction on the following:

How to sell an Ace gift card

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. In the Ace Rewards window, enter a Rewards ID or a phone number.

Note: You can scan the barcode on the back of the Ace Rewards card or use Advanced Lookup to find the Rewards ID.

  1. In the Price column, enter an amount for the gift card.
  2. Click F8 Checkout.
  3. On the bottom ribbon, click the customer’s payment type.
  4. Process the payment.
  5. After the payment is processed, a Gift Card Processing window opens, and you must manually enter the 16-digit number on the gift card.
  6. Click Next >> to activate the card. When card activation is complete, the following message appears: CARD ACTIVATED
  7. Click Next >> to close the window and print the receipt

Note:  You can purchase Ace gift cards for amounts between $5.00 and $250.00.

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How to redeem an Ace gift card

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. Add the purchase items to the invoice, then click F8 Checkout.
  3. On the bottom ribbon, click Credit Card.
  4. At the bottom of the Credit Card Processing window, click F3 Ace Gift.
  5. In the Gift Card Processing window, manually enter the 16-digit gift card number, then click Next >>. A progress bar appears while the gift card is being validated. If the validation is successful, the window will close, and the gift card amount is added as a payment. If the customer requests to use a partial gift card amount, change the amount in the payment column.
  6. Proceed with the transaction.

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How to check an Ace gift card balance

  1. In Paladin, from the top menu, select Tasks > Ace Gift Card Balance.
  2.  In the Ace Gift Card Balance window, enter the Ace gift card number, then click Balance.

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How to reload Ace gift cards

Ace gift cards can be reloaded using a special gift card reload SKU at checkout (contact Paladin support for the SKU). After that, the process is the same as selling a new card, and you will be prompted for the gift card number after the payment is processed. 

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How to return Ace gift card funds after activation

Note: This update only applies to Ace Hardware stores that use BAMS credit card processing.

Paladin has added a safeguard in the Invoice/Quote module that prevents a cashier from cancelling an invoice that contains an activated Ace Hardware gift card. Paladin cannot cancel a gift card after it is activated.

In the Invoice/Quote module, during checkout, an Ace Hardware gift card is activated when the Gift Card Processing window opens. This window displays after you select a payment type, and the payment has processed.

Note: Ace Hardware cards processed by Monetra and Worldpay (formerly Vantiv) already have this safeguard.

If you have activated a gift card and want to return the funds to your store:

  1. Complete the transaction with the original gift card sale and use the selected payment type.
  2. Create an invoice, add a dump SKU line item, enter a price equal to the gift card amount, then pay with the gift card.
  3. Create an invoice that returns all the items on the original invoice, where the gift card is replaced by an equivalent dump SKU line item.
  4. Complete the return and credit the original payment type.

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Printed on: 7/17/24