This article contains information and instruction on the following:

How to get the Merchant ID (MID) and terminal IDs (TIDs) from Ace

To set up Ace gift cards, you must email Ace and request a Datawire Merchant ID (MID) and terminal IDs (TIDs) for each terminal that will sell gift cards. The MID will be the same for all stores in a multi-store group.

Ace will respond by emailing Paladin Support a spreadsheet with the requested IDs. The ID information is also sent to First Data, which then requires 72 hours to complete their part of the set up process.

 IMPORTANT: Paladin Support must wait 72 hours after receiving the IDs from Ace before setting Ace gift cards in Paladin. This gives First Data the time they need to set up gift card processing for the client.

Use the following template to create the email for Ace.

Note: If you need to request additional TIDs, use the same email address and adapt the subject line and email body text for what you need. The 72 hour wait time still applies.

Email Field

Procedure

To:

giftcardL2@acehardware.com

Subject line

Request for MID and TIDs for <INSERT STORE NAME: ACE STORE NUMBER>

Example:

Request for MID and TIDs for Chapel Hill Ace Hardware: Store #1234

Body of email

Hello,

Paladin Support is setting up Ace Gift Cards in Paladin Point of Sale for our Ace client and needs the store’s MID and TIDs.

Ace store #: <INSERT STORE NUMBER>

Number of required TIDs: <INSERT NUMBER OF TERMINALS THAT WILL PROCESS GIFT CARDS>

Please email this information to support@paladinpos.com.

Thank you,

Paladin Support

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How to request a TID reset for stores currently processing Ace gift cards

Notes:

  • This process is for a store that is currently processing Ace gift cards and that is replacing terminals that process the gift cards. The Terminal ID (TID) is specific to each terminal.
  • If you reset all terminal IDs (TIDs), the terminals that you did not replace, or make changes to, may not work correctly afterwards. 
  1. Collect the following information before contacting Datawire:
    • Merchant ID
      1. Login to the Paladin Server at the store.
      2. From the main menu, select File > Setup.
      3.  Select the Credit Card tab.
      4. In the Gift Cards pane, make sure the Merchant ID (MID) is in the Datawire MID box.
    • Terminal IDs to be reset
      1. On the Paladin internal network, go to H:\Squads\Squad1\Datawire Spreadsheet and find the file that contains a list of TIDs.
      2. Locate the terminal IDs (TIDs) of the store terminals that will be reset.
    • The store’s name and address
    • You will also need to provide your first and last name and tell them you are from Paladin Data Corporation.
  2. After you’ve gathered the information, call Datawire at 1-800-704-4202 , make a request to reset the IDs, and provide them with the information you collected. Datawire will typically stay on the phone until the reset is complete.
  3. After Datawire has reset the terminals, perform the following steps on every reset terminal that processes Ace gift cards:
    1. Login to the terminal.
    2. In Paladin, from the main menu, select Tasks > Ace Gift Card Balance.
    3. Enter this gift card #: 4337 2602 1682 5667 (This is the Paladin test gift card.)
    4. Click Balance and verify that the gift card balance is $4.99.
      Note: These steps will ‘pull through’ the reset TIDs and allow Ace gift card processing on the terminal.

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How to set up Paladin terminals that will process gift cards

Note: Verify that 72 hours have passed since you received the MID and TIDs from Ace. This allows First Data to complete their part of the set up process.

  1. Open Paladin on any store terminal and sign in as Paladin Support.
  2. From the main menu, select File > Setup.
  3. Select the Dept tab.
  4. Click New.
  5. In the Name box, enter: Ace Gift Cards
  6. In the Department label number box, enter an unused department ID.
  7. Click Save.
  8. Click the Class tab.
  9. In the Classes section, click New.
  10. In the Name box, enter: Ace Gift Cards
  11. In the Class ID box, enter 1001. If this ID is already in use, choose an unused ID and make a note of it for a later step.
  12. Click Save. The item that you entered will appear in the ID-Name pane.
  13. In the Classes pane, click New.
  14. In the Name box, enter: Ace Gift Card Reload
  15. In the Class ID box, enter 1004, If this ID is already in use, choose an unused ID and make a note of it for a later step.
  16. Click Save. The item that you entered will appear in the ID-Name pane.
  17. Click the Credit Card tab.
  18. In the Gift Cards pane:
    • Check Ace Gift Card Activation.
    • Check First Data Ace Gift Card.
    • In the Ace Gift Card Class Number box, enter the class ID from step 11.
    • In the Ace Gift Card Reload Class Number box, enter the class ID from step 15.
    • In the Datawire MID box, enter the stores Member ID value from Ace. The Primary URL and Secondary URL values are automatically populated. Do not change these values.

    Note: All stores in a multi-store use the same MID.

  19. Click Save.
  20. Click the Network tab.
  21. In the Network pane, in the Datawire TID box, enter one of the Datawire terminal IDs that you received from Ace. If you there is more than one terminal ID, make a note of the one that you use so you do not accidentally enter it on another terminal.
  22. Click Save, and then click Close
  23. Close and restart Paladin.
  24. Check the balance of a test Ace gift Card:
    • From the main menu, select Tasks > Ace Gift Card Balance.
    • In the Ace Gift Card Balance window, in the Ace Gift Card Number box, enter: 4337260216825667
    • Click Balance.
  25. From the main menu, select File >Setup.
  26. Select the Network tab.
  27. Verify that a number appears in the Datawire DID box. A DID number appears after the first successful gift card transaction and locks the TID to that terminal. The balance inquiry in step 24 is a gift card transaction.
    • If a Datawire DID number does not appear, there is a problem with the gift card connection, and gift cards cannot be processed on that terminal.
    • If you need to move the TID to another terminal because a customer is upgrading their computer or for other reasons, refer to: How to transfer a Terminal ID (TID) to a different terminal 
  28. Close the Paladin Configuration window.
  29. Repeat steps 20 – 22 for each additional terminal that will sell gift cards. You will need to start Paladin and open the Paladin Configuration window (File > Setup) before starting with step 24. Make sure each terminal is assigned a different TID.

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How to set up the Ace gift card SKUs and the reload SKU

In this procedure, you will set up the Ace gift card SKUs and the reload gift card SKU.

  1. Open Paladin on any terminal and sign in as Paladin Support.
  2. From the main menu, select File > Setup.
  3. Select the Credit Cards tab.
  4. In the Gift Cards pane, make a note of these class IDs for a future step:
    • Ace Gift Card Class Number
    • Ace Gift Card Reload Class Number
  5. Click Close.
  6. In Paladin, on the top ribbon, select the Inventory module.
  7. Search for and/or create (use  F2 Add Item) the gift card SKUs in the following table and make sure that they have these values:
    1. Part #: SKU from the table
    2. Alt Part #: UPC’s from the table
      Note: You can only specify one Alt Part # in the Add Item window. To add multiple UPCs, click Serial # & Alt Part # (F6) on the bottom ribbon after you create the item.
    3. Description (Desc 1): Description from the table.
    4. Cost: 0 
    5. Sell Price: 0
    6. SOH: 0
    7. Department: Select the Ace Gift Cards department. 
      Important: All gift card SKUs, including activation and reload SKUs, must be in the same department.
    8. Taxable: On the Pricing tab, if gift cards are taxable at time of sale, on the top of the Pricing Levels pane, check Taxable. If gift cards are non-taxable at the time of sale, make sure the Taxable checkbox is not selected.
    9. Class: On the General tab, in the Classes pane, in any Class column, select the appropriate Ace Gift Card class from step 3 and lock the Classes pane. Also, in the Item Information pane, in the Dept list, verify that the Ace Gift Cards department is selected and then lock the value. 
      RAGC SKU ONLY: For the reload Ace gift card SKU (last in table), you must select BOTH the Ace Gift Card Class Number AND the Ace Gift Card Reload Class Number.
    10. Non-inventory: On the General tab, on the top of the Item Information pane, check Non-inventory.

SKU (Part #)

UPC barcodes (Alt Part #)

Description

9024377

82901368199, 082901368199

ACE BRANDED GIFT CARD

9024394

82901368236, 082901368236

ACE GIFT CARD L&G

9024390

82901368229, 082901368229

ACE GIFT CARD PAINT

9024391

82901368205, 082901368205

ACE GIFT CARD HOLIDAY

9024395

82901368243, 082901368243

ACE GC MOTHER’S DAY

9024396

82901368250, 082901368250

ACE GC FATHER’S DAY

9024397

82901368267, 082901368267

ACE MERCH RETURN CARD

9024392

82901368212, 082901368212

ACE GIFT CARD BIRTHDAY

RAGC

N/A

RELOAD ACE GIFT CARD

IMPORTANT: Remember to select both the Ace gift card class and the Ace gift card reload class for this item.

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How to transfer a Terminal ID (TID) to a different terminal

A client may need to transfer a TID when they are replacing a terminal or for other reasons.  

  1. Call Datawire at 800-704-4202 and ask them to reset the TID that you want to transfer.
  2. On the terminal that you are transferring the TID from:
    1. In Paladin, from the main menu, select Maintain > Utilities > Paladin > First Data Ace Gift Card Utility.
    2. At the bottom of the FirstDataUtility window, in the TID box, enter the TID that you want to reset.
    3. Click Reset TID.
    4. Close the FirstDataUtility window.
  3. On the terminal that you are transferring the TID TO:
    1. In Paladin, from the main menu, select File > Setup.
    2. Select the Network tab.
    3. In the Network pane, in the Datawire TID box, enter the TID that you are transferring.
    4. Click Save, and then click Close
    5. Close and restart Paladin.
    6. To test the connection, check the balance of a test Ace gift Card:
      1. In Paladin, from the main menu, select Task  > Ace Gift Card Balance.
      2. Enter:4337260216825667
      3. Click Balance.
    7. From the main menu, select File > Setup.
    8. Select the Network tab.
    9. Verify that a number appears in the Datawire DID box. A DID number appears after the first successful gift card transaction and locks the TID to that terminal. 
      Note: If a Datawire DID number does not appear, there is a problem with the gift card connection and gift cards cannot be processed on that terminal.
  4. Click Close.

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Whitelisting new Ace gift cards on BlockChyp devices

When an Ace store orders more Ace gift cards, they need to communicate with BlockChyp the new Ace gift card bin range so BlockChyp can whitelist the new Ace card range.  

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How to use the First Data Ace Gift Card Utility

The First Data Ace Gift Card Utility has several useful tools.

  1. Warning: There are many dev-only features in the First Data Ace Gift Card Utility. You can easily cause problems if you use them. Use only the features described below unless you are instructed otherwise.
  2. In Paladin, from the main menu, select Maintain > Utilities > Paladin > First Data Ace Gift Card Utility.
  3. Use any of these tools:
  • Terminal Info: View the following data for each terminal in the store:
    • Name
    • Host Name
    • TID
    • DID
  • Activated TIDs: View a list of all activated TIDs
  • TID List: View a list of TIDs that were entered on a Paladin terminal, but that are not activated.
  • Reset TID: Reset a TID in Paladin. You must enter the TID to reset in the TID box to the left first.
    Important: This feature only resets the TID in Paladin. You must also contact Datawire at 800-704-4202 and have them reset the TID on their end. For more details, refer to: How to transfer a Terminal ID (TID) to a different terminal

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How to sell an Ace gift card

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. In the Ace Rewards window, enter a Rewards ID or a phone number. Note: You can scan the barcode on the back of the card holders Ace Rewards card or use Advanced Lookup to find it.
  3. In the Price column, enter an amount for the gift card.
  4. Click F8 Checkout.
  5. On the bottom ribbon, click the customer’s payment type.
  6. Process the payment.
  7. After the payment is processed, a Gift Card Processing window will appear, and you must manually enter the 16-digit number on the gift card.
  8. Click Next >> to activate the card. When card activation is complete, this message will appear: CARD ACTIVATED
  9. Click Next >> to close the window and print the receipt

Note:  You can purchase Ace gift cards for amounts between $5.00 and $250.00.

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How to redeem an Ace gift card

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. Add the purchase items to the invoice, and then click F8 Checkout.
  3. On the bottom ribbon, click Credit Card.
  4. At the bottom of the Credit Card Processing window, click F3 Ace Gift.
  5. In the Gift Card Processing window, manually enter the 16-digit gift card number, and then click Next >>. A progress bar will appear while the gift card is being validated. If the validation is successful, the window will close, and the gift card amount is added as a payment. If the customer requests to use a partial gift card amount, change the amount in the payment column.
  6. Proceed with the transaction.

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How to check an Ace gift card balance

  1. In Paladin, from the main menu, select Tasks > Ace Gift Card Balance.
  2.  In the Ace Gift Card Balance window, enter the Ace gift card number, and then click Balance.

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How to reload Ace gift cards

Ace gift cards can be reloaded using a special gift card reload SKU at checkout. After that, the process is the same as selling a new card, and you will be prompted for the gift card number after the payment is processed. 

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How to return Ace gift card funds after activation

Note: This update only applies to Ace Hardware stores that use BAMS credit card processing.

Paladin has added a safeguard in the Invoice/Quote module that prevents a cashier from cancelling an invoice that contains an activated Ace Hardware gift card. Paladin cannot cancel a gift card after it is activated.

In the Invoice/Quote module, during checkout, an Ace Hardware gift card is activated when the Gift Card Processing window opens. This window displays after you select a payment type and the payment has processed.

Note: Ace Hardware cards processed by Monetra and Worldpay (formerly Vantiv) credit card processing already have this safeguard.

If you have activated a gift card and want to return the funds to your store:

  1. Complete the transaction with the original gift card sale and use the selected payment type.
  2. Create an invoice, add a dump SKU line item, enter a price equal to the gift card amount, and then pay with the gift card.
  3. Create an invoice that returns all the items on the original invoice, where the gift card is replaced by an equivalent dump SKU line item.
  4. Complete the return and credit the original payment type.

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If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 7/04/22