Restore Ace Rewards coupons

Ace Hardware, Knowledge Base, Process

To support new Ace Hardware HH coupons, a new coupon file must be imported in Paladin. If you do not import this file, Paladin will not recognize the new coupons. To prevent any issues, download and import this file as soon as possible using the following steps: In paladin, from the main menu, select Maintain. […]

Ace gift cards

About, Ace Hardware, Invoice/Quote, Knowledge Base, Process, Setup

This article contains information and instruction on the following: How to get the Merchant ID (MID) and terminal IDs (TIDs) from Ace How to request a TID reset for stores currently processing Ace gift cards How to set up Paladin terminals that will process gift cards How to set up the Ace gift card SKUs […]

Ace National Lookup option

Ace Hardware, Customers, Invoice/Quote, Knowledge Base, Process

In many cases, you can enter a last name and a zip code to find rewards information on a customer. For even more information, you can enable the Ace Nat’l Lookup radio button and be given all stores participating in Ace Rewards. To perform this:  In Paladin, on the top ribbon, select the Invoice/Quote module. […]

Ace Hardware: Ace Buyback

Knowledge Base, Maintain, Process, Setup

Paladin supports and drives the Ace PTA Buyback and Credit List functions. To use this features: In Paladin, from the main menu, select Maintain.  Select Utilities.  Select Ace Utilities > Process Buyback File. In the Ace Buyback Processing window, in the Store Number box, replace 00000 with the Ace store’s actual number. Click on the ellipses […]