For stores that want basic sales and inventory data uploading from Ace without having to sign up for Ace Rewards, Paladin now offers a $29 monthly basic data upload service. Note: If a store is enrolled in Ace Rewards, they already have access to sales and inventory data uploads and should not use this […]
This change only applies to Ace Hardware stores that exclude sale item purchases from suggested order calculations in Paladin. This feature is recommended and must be set up in Paladin Configuration. With this feature set, when a sale item and an associated promotional non-sale (trigger) item are purchased, both items will be excluded from suggested […]
Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. If […]
This update only applies to Ace Hardware stores that use Ace Rewards. To set/class-level-exclusion-for-ace-rewards/ up a class to identify items that do not participate in Ace Rewards: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, in the list of classes, highlight the class that will […]
If you see the following message when you process a recent Ace Hardware Hotsheet, click OK to close the message window. The message was displayed because the file contained a row of invalid data that was skipped. All the other rows in the Hotsheet were processed.
Paladin Ace Hardware EDI processing does not transmit negative credit purchase orders (POs) to Ace Hardware. To make this clear, a message stating this now appears when you process a negative purchase order.
To support new Ace Hardware HH coupons, a new coupon file must be imported in Paladin. If you do not import this file, Paladin will not recognize the new coupons. To prevent any issues, download and import this file as soon as possible using the following steps: In paladin, from the main menu, select Maintain. […]
This article contains information and instruction on the following: How to get the Merchant ID (MID) and terminal IDs (TIDs) from Ace How to request a TID reset for stores currently processing Ace gift cards How to set up Paladin terminals that will process gift cards How to set up the Ace gift card SKUs […]
In many cases, you can enter a last name and a zip code to find rewards information on a customer. For even more information, you can enable the Ace Nat’l Lookup radio button and be given all stores participating in Ace Rewards. To perform this: In Paladin, on the top ribbon, select the Invoice/Quote module. […]
Paladin supports and drives the Ace PTA Buyback and Credit List functions. To use this features: In Paladin, from the main menu, select Maintain. Select Utilities. Select Ace Utilities > Process Buyback File. In the Ace Buyback Processing window, in the Store Number box, replace 00000 with the Ace store’s actual number. Click on the ellipses […]