Benjamin Moore OSR and CCP reports

Knowledge Base, Process, Reports, Setup

If you participate in Benjamin Moore OSR (Outside Sale Rep) or CCP (Contractor & Commercial Pricing) programs, Paladin can create the reports required by Benjamin Moore. Important: If you use the OSR program, you must perform some initial set up steps (see procedure below). If you are only enrolled in the CCP program, there is […]

Tax Holiday Set Up

Inventory, Invoice/Quote, Knowledge Base, Process, Setup, Taxes

A tax holiday is a time period when some items are sold tax-free or partially tax-free. For example, during a tax holiday, customers may purchase outdoor recreation items or school supplies and not pay sales tax. Or customers may purchase some more expensive items, such as a $400 bicycle, but only pay tax on the […]

Set up Insufficient SOH message

Inventory, Invoice/Quote, Knowledge Base, Process, Setup

The Insufficient SOH message notifies you when an invoice quantity entered exceeds current stock on hand (SOH). This message will not open for non-inventory items, and you can limit it to a range of locations. To set up the insufficient SOH message: In Paladin, from the main menu, select File > Setup. Select the Invoice […]

Set up and apply trade discounts

Customers, Knowledge Base, Process, Setup

Trade discounts give your best customers a discount on their monthly statement. Trade discounts are set up as pricing plans. This allows you to selectively discount specific departments or classes and require that the discount meets the minimum margin for each item. You can create multiple trade discounts and selectively apply them to each customer […]

Set up prompt payment discount

Customers, Knowledge Base, Setup

Prompt payment discounts encourage your customers to pay their account balance quickly. When you set up this feature, statement discounts (applied per customer) will expire on a specific day of the month if the balance is unpaid. To apply a statement (percentage) discount to an individual customer account, see the How to set up percentage […]

Paladin Settings: Receivables tab

Invoice/Quote, Knowledge Base, Process, Setup

The Receivables settings control how monthly statements are generated in Paladin.  To access these settings: In Paladin, from the main menu, select File > Setup.  Select the Receivables tab. Note: There are two sections to the Receivables tab, which are presented below, the Statements pane and the Invoice/Quote pane. The following are the settings/descriptions of […]

Volusion integration Do’s and Don’ts

Integration, Knowledge Base

The following guidelines are important when using Volusion integration. Important: Do not change the “Status” of a Volusion transaction. If you change the status, a duplicate invoice is created in Paladin. Figure 1: Volusion Order Status Do click ORDER COMPLETE when finished with an order. Figure 2: Volusion Order Complete

Ace Online Services integration with Paladin

Ace Hardware, Integration, Knowledge Base, Process

Paladin is fully integrated with the Ace Online Services (AOS) to support “buy online, pick up in store” purchases. All in-store pick up transactions occur in AOS, and your Paladin database is updated automatically by Ace Hardware. In the Comparative Revenue reports, all in-store pick up transactions are recorded in Paladin and appear separately. Important: […]

Emery Jensen Distribution EDI

EDI, Knowledge Base, Process, Setup

This article provides the following instruction and information: How to send a purchase order to EJD How to download and process EJD EDI files Note: After successfully downloading EDI, follow the steps in the following KBA to generate your bin tags or shelf tags: Batch and print EDI price changes on full sheet bin tags […]

Pick List Report for outstanding order items

Invoice/Quote, Knowledge Base, Reports

Paladin’s Pick List report provides a list of outstanding order items sorted by order in Excel. Order item details include unsold item quantities, prices, and more. Provide this Pick List report to your fulfillment department or use it for easy reference.   Note: To remove combine the quantity fields of duplicate line items and remove them […]