Ace Hardware: Set up in-store pickup system (AOS, ISPU v2)

Ace AOS details

Paladin is fully integrated with the Acehardware.com Order System (AOS) to support “buy online, pick up in store” purchases. All in-store pick up transactions occur in AOS, and the Paladin database is updated automatically by Ace Hardware.

Important: Clients MUST sign up with Ace and complete their training with Ace before turning this integration on; if not, their inventory will not show up on acehardware.com. The following steps must be done in the order given: 

1. 1. POS Data Agreement with Ace
   2. BOPIS Agreement with Ace
   3. Ace training completion

Note: This system is sometimes referred internally in Paladin as ISPU v2.

In Paladin, all processing steps to support AOS are performed automatically with no store interaction.

Request	Description	Method
AOS Inventory Trickle	Ace Online Sales AOS (former Ace In-Store Pickup ISPU) (updates KIBO)	Upload Position delimited file
AOS Inventory Nightly	Ace Online Sales AOS (former Ace In-Store Pickup ISPU) (updates Acenet and possibly  KIBO), including LocalSync	Upload Position delimited file
Transmission of Orders	“Retail POS ecommorders”	API-JSON

All in-store pick up transactions occur in AOS, and each store’s Paladin database is updated automatically by Ace Hardware. All in-store pick up transactions are recorded in Paladin and appear separately in the Comparative Revenue Reports.

To set up the AOS in-store pickup system:

1. In Paladin, on the top ribbon, select the Invoice/Quote module.
2. Click F6 Recall Transaction and note if there are transactions in either the On Hold or Special Orders category. During the set up process, transactions will be moved to the Quote—Order category (but will otherwise be unchanged) in the following scenarios:
   • Transactions are stored in the On Hold category.
   • Transactions are stored in the Special Orders category, and the special orders feature is not enabled.
3. In Paladin, from the main menu, select File > Setup.
4. Select the Company tab.
5. In the Special Orders pane, ensure Enable Special Orders checkbox is unchecked. Note: If special orders are enabled, nothing will happen to transactions in the Special Orders category.
6. Click Save.
7. Select the Rewards tab.
8. In the Rewards pane, select Ace Hardware from the Customer rewards program list.
9. In the Ace Hardware pane, check Enable In Store Pick-Up, then check ISPU v2.
10. In the Ace Rewards Store Number box, enter the store’s Ace Account number. Note: In the client’s CRM account, the Ace account number is in the EDI Suppler section.
11. Click Save, then click Close.

Note: Warning messages may appear and inform you that any invoices stored in the On Hold or Special Orders categories will be moved to the Quote – Order category (see step 2). These warnings may appear even when there are no items on the On Hold or Special Orders category. Assuming the client was told about this possibility in step 2, you can click Yes to proceed. If you click No, the integration with AOS (ISPU vs) will not be set up, and the ISPU v2 checkbox will be cleared.

12. Tell the client that, going forward, they are not prevented from storing transactions in Special Order or On Hold. However, they may notice transactions in the On Hold folder with the acronym ISPU in the Memo. These items are created by the AOS system and exist temporarily. The client must not edit or delete these transactions.
13. Close and restart Paladin.