August 2025 Release Guide is available
PaladinShop™ is a built-in e-commerce solution designed specifically for hardware stores using Paladin Point of Sale.
Equinox Luxe6200m Setup
The Equinox Luxe6200m is a portable credit card device for use with BlockChyp. To set up the device: Plug the Luxe6200m into power or place onto the charging station to ensure it is charged. Power it on by pressing the volume/power symbol key located below the 9 key. The screen displays Touch to Configure Network. […]
How to create Price-by-Weight items
Whether you are a client that works with pharmaceutical compounds, have bulk food items, or sell bulk hardware, Paladin is set up to sell items by weight. There are four areas in Paladin that must be set to sell by weight: Create a unit of measure (U/M) Assign the U/M to items Set up scales […]
National Type Evaluation Program (NTEP) Certificate of Conformance (CC)
Whether a business is dishing out candy, measuring pharmaceuticals, or weighing produce and bulk bin ingredients, it’s imperative that they weigh goods on an NTEP certified scale. NTEP certification is granted by the National Type Evaluation Program (NTEP) Committee of the National Conference on Weights and Measures. The standards they use for certification, with guidance […]
Drop ship: Ace Hardware
Efficient inventory management allows clients to spend more time with customers while maintaining clean inventory data. To this end, Paladin can now process Ace drop ship invoices, also called 810 invoices. Drop ship invoices are created when a store orders items that are drop shipped from another supplier but invoiced through Ace. To set up […]
PaladinShop™ Item visibility explained
Paladin offers the option to hide PaladinShop™ departments, classes, and sub-classes. The following sections provide instruction on enabling the option: Departments Classes Sub classes Individual items Note: In the PaladinShop tab, pressing Refresh Data will open a message window asking if the Dept, Classes, and Subclasses are configured correctly. Figure 1: Dept, Classes, and Subclasses are configured correctly Back […]
Customer Sales Ranking report
The Customer Sales Ranking report exports Paladin customer account information for customers who made purchases during a specific time period. This information is sent to an Excel worksheet. Customer type details are provided in the following Excel worksheet columns: Customer Type ID: The integer ID assigned to the customer type in Paladin. Example: 16 Customer […]
Net Promoter Score: triPOS Lane 7000/8000 terminals
As per Wikipedia, a “Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. The primary objective of the net promoter score methodology is to infer customer […]
Troubleshooting: QuickBooks Desktop
Issue: If QuickBooks is left open over night, and the GL didn’t push. Try: In Paladin, from the top menu, select Maintain > Data Viewer. Select the GL Summary tab. In the Date Range, enter the correct start and end dates. From the dropdown list, select the correct integration. Click Get Data. Click Export. The […]
Ace Hardware: Blue Rhino Propane Exchange Program Setup
This article is meant to be used by Ace stores who are already selling Blue Rhino Propane and provides Ace recommended SKUs. In order to participate in this program, the following setup steps must take place. For a description of the propane selling and receiving process after this setup is complete, see the Blue Rhino […]
Ace Hardware: SodaStream CO2 Cylinder Program
This article provides information and instruction for selling SodaStream through Paladin and Acehardware.com: Overview Steps prior to selling SodaStream SodaStream Program Store Procedure Overview SodaStream allows your customers to enjoy the freshness and convenience of homemade soda with several benefits: Protect the environment No heavy bottles to carry, store at home or throw away Fizz […]
Whitelisting: Paladin
This article covers all whitelists for the Paladin database, network, and anti-virus, to employ when clients have their own managed services technician or group. A PDF of this article is available to download by clicking on this link: Paladin Whitelisting Paladin Whitelist For internal communications between client’s PCs and Paladin’s database, open the following ports […]
Do It Best Promotions
Do It Best (DIB) develops and provides promotions on parts and prices that DIB stores can review and apply. This is done through DIB sending stores a .txt file (PRMOITM.txt). Note: Clients have to request Paladin to turn on the promo item file. To open and apply promotions in Paladin: On the top menu of […]
Ace Rewards: Coupons shown at checkout
To provide customers with the best shopping experience, all available rewards coupons are displayed during checkout so you can reward them for their loyalty. To set this up: In Paladin, from the main menu, select File > Setup. Select the Rewards tab. In the Rewards pane, from the Customer rewards program list, select Ace Rewards. […]
eCommerce: PaladinShop™ Sign Up and Site Navigation
Overview PaladinShop™ is your new digital store and more: Your digital store is a standard feature included with Paladin. Customer self-service features include online payment for monthly statements. Detailed product information for every item from your supplier is included. A System You Already Know: We built PaladinShop as part of Paladin, a system you […]
