Industry-Leading Support Now at Your Fingertips
Features and Updates, New Features, Webinars
Our industry-leading support is now just a couple of clicks away with Chat Support. The new feature positions help where you need it most – directly in your point of sale software. Paladin Account Manager Chad Klein explains how easy it is to get your questions...
Our industry-leading support is now just a couple of clicks away with Chat Support. The new feature positions help where you need it most – directly in your point of sale software. Paladin Account Manager Chad Klein explains how easy it is to get your questions...
Ace Hardware Features & Updates
Ace Hardware, Best Practices, Best Practices (Webinars), Features and Updates, Integration, Inventory, Knowledge Base, New Features, Purchase Orders, Updates, Webinars
Chief Experience Officer Charles Owen walks you through the highlights of our latest release, in addition to updates on our integration with Deputy, Ace gift cards, and many other upcoming enhancements. Download PDF of...
Chief Experience Officer Charles Owen walks you through the highlights of our latest release, in addition to updates on our integration with Deputy, Ace gift cards, and many other upcoming enhancements. Download PDF of...
Paladin Chat Support is now available
Features and Updates, New Features
Our 100% USA-based Paladin Support team is excited to offer a new way to get help—Chat Support! To start a chat session, simply select Help > Chat Support in Paladin Point of Sale and then tell us how we can assist you in a few words. A Paladin Support representative...
Our 100% USA-based Paladin Support team is excited to offer a new way to get help—Chat Support! To start a chat session, simply select Help > Chat Support in Paladin Point of Sale and then tell us how we can assist you in a few words. A Paladin Support representative...
Action required: Paladin updates for the Ace Close Loop Gift Card Program
New Features
Ace Corporate is transitioning all stores to a Closed Loop Gift Card program starting August 8, 2019. We fully support the new program and are pushing a new version of Paladin to your store(s). The new version contains these important changes that are described in...
Ace Corporate is transitioning all stores to a Closed Loop Gift Card program starting August 8, 2019. We fully support the new program and are pushing a new version of Paladin to your store(s). The new version contains these important changes that are described in...
Manager accounting overrides appear on the Salesperson Exception Report
Features and Updates, New Features
Manual discounts, price overrides, and easy returns can be useful tools when you need to price-match to make a sale or maintain a happy customer. However, these tools can also be misused or exploited to commit fraud. To ensure that your employees are acting in the...
Manual discounts, price overrides, and easy returns can be useful tools when you need to price-match to make a sale or maintain a happy customer. However, these tools can also be misused or exploited to commit fraud. To ensure that your employees are acting in the...
Discontinued Item Report adds location ID
Features and Updates, New Features
A location system is a valuable organization method your store, making items easy to find for both you and your customers. For example, the location L112 could represent the left side (L) of aisle 1, section 1, shelf 2. In Paladin Point of Sale, it’s easy to set up a...
A location system is a valuable organization method your store, making items easy to find for both you and your customers. For example, the location L112 could represent the left side (L) of aisle 1, section 1, shelf 2. In Paladin Point of Sale, it’s easy to set up a...
Accounting Summary Report adds sales, service charge and sales tax totals
Features and Updates, New Features
The Accounting Summary Report provides a real-time, itemized snapshot by customer of account balances, past-due balances, the last account payment, and more. Now, you can also view these totals for all customer accounts in the report: Taxable sales Non-taxable sales...
The Accounting Summary Report provides a real-time, itemized snapshot by customer of account balances, past-due balances, the last account payment, and more. Now, you can also view these totals for all customer accounts in the report: Taxable sales Non-taxable sales...
Grow your business with Best Rewards for Do It Best stores
Features and Updates, New Features
Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a...
Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a...
Spring 2019 Release Guide
Features and Updates, New Features
The Spring 2019 Release is rolling out and ready to unlock your business potential with an array of new features, integrations and much more! Take a few minutes to read the summary below. Integrations We embrace using specialized software for your business and...
The Spring 2019 Release is rolling out and ready to unlock your business potential with an array of new features, integrations and much more! Take a few minutes to read the summary below. Integrations We embrace using specialized software for your business and...
Get confirmation that your True Value Hardware purchase order was received
Features and Updates, New Features
This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. While sending purchase orders using True Value EDI is very reliable, occasionally internet glitches or other communication issues can occur. To give...
This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. While sending purchase orders using True Value EDI is very reliable, occasionally internet glitches or other communication issues can occur. To give...
Create supplier POs for a suggested order or other PO in seconds with Order Analyst
Features and Updates, Knowledge Base, New Features, Purchase Orders
Our latest addition to Paladin’s powerful Market-Driven Inventory Management system–Order Analyst—helps automate your order process by instantly creating a suite of purchase orders by supplier from a single working purchase order. This time-saving feature is...
Our latest addition to Paladin’s powerful Market-Driven Inventory Management system–Order Analyst—helps automate your order process by instantly creating a suite of purchase orders by supplier from a single working purchase order. This time-saving feature is...
Buy inventory from the lowest-cost EDI suppliers with Order Analyst
Features and Updates, New Features
This feature only applies to stores that actively use one or more of these EDI suppliers: Ace Hardware, Orgill Hardware, and True Value Hardware. Watch for additional EDI Suppliers to be supported in a future release. The money you invest in your store’s inventory has...
This feature only applies to stores that actively use one or more of these EDI suppliers: Ace Hardware, Orgill Hardware, and True Value Hardware. Watch for additional EDI Suppliers to be supported in a future release. The money you invest in your store’s inventory has...
Notify True Value Hardware about missing order items with a new PO type
Features and Updates, New Features
This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. Missing items on received supplier orders are common and can occur for many reasons. In the True Value Hardware EDI ordering system, if items are...
This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. Missing items on received supplier orders are common and can occur for many reasons. In the True Value Hardware EDI ordering system, if items are...
Grow your business with True Value Rewards
Features and Updates, New Features
Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a...
Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a...
A fast way to search quotes and invoices
Features and Updates, New Features
Do you find yourself scrolling through lengthy quotes or invoices to find a part number or item description? Do you ever wish there was a faster way to find what you’re looking for? If so, it’s time to give your mouse scroll wheel a rest and try out the new Search...
Do you find yourself scrolling through lengthy quotes or invoices to find a part number or item description? Do you ever wish there was a faster way to find what you’re looking for? If so, it’s time to give your mouse scroll wheel a rest and try out the new Search...