Speed Script data uploads are supported

New Features

Build: 2_1095 Build date: 15-Jan-18 Case 91763 Paladin Point of Sale has added an automatic data upload feature to support Speed Script programs. To turn on this feature, contact Paladin Support (1-800-725-2346, option 2 or support@paladinpos.com).

Issue with FSA cards with AVS info on file is corrected


Build: 2_1156 Build date: 12-Feb-18 case 97860 This update only applies to pharmacies that have FSA (flexible spending accounts) enabled through a SIGIS membership. We’ve corrected an issue that could occur when the customer’s FSA card on file has been verified by AVS. Previously, the customer would sometimes have to re-swipe the FSA card at […]

How to include pharmacy consult note in invoice

Invoice/Quote, Knowledge Base, Pharmacy, Setup

Pharmacy receipt notes are used to show whether or not a consultation was accepted or denied. By default, the note text will appear as Customer was offered a consult. Note: If the checkout process is cancelled for a pharmacy item, then restarted and subsequently completed, the invoice will only display HIPPA, safety cap, or similar […]

AVS verification for FSA cards

Customers, Knowledge Base, Pharmacy

This feature only applies to pharmacies that have FSA (flexible spending accounts) enabled through a SIGIS membership. AVS verification for an FSA card on file is performed when the when the card is added to the customer account in Paladin. The FSA card’s AVS status will display with the card information in the Customers module, […]

SIGIS EPL file update frequency

Knowledge Base, Pharmacy, Process

Paladin checks for a new Eligible Product List (EPL) from SIGIS every 14 days.  If an internet connection or other issue prevents an EPL update for 24 or more days, the following message appears when you start Paladin and will specify the number of days since the last EPL update. If you see this message, […]

EDI missing retail prices calculated

EDI, Knowledge Base, Process, Setup

Cardinal invoices are processed using Paladin’s EDI system. When an invoice item is missing a retail price, EDI processing calculates a suggested retail price using the item cost and a default margin for new EDI items. For example, if the default margin is 35%, and the cost of the item is $10, then the calculated […]

SIGIS downloads

Knowledge Base, Pharmacy, Policy, Process

Pharmacies that accept Flexible Spending Account (FSA) and Health Savings Account (HSA) payment cards must be registered members of the Special Interest Group for IIAS Standards (SIGIS). For SIGIS member pharmacies, Paladin checks the age of the Eligible Product List (EPL) weekly and downloads an EPL from SIGIS when the current EPL is more than […]

Pharmacy: Complete pickup number option

Knowledge Base, Pharmacy, Setup

Pharmacy invoice transaction data includes the complete pickup number when the data is uploaded to the pharmacy dispensing system and the following pharmacy configuration settings are selected: Enable Send Full Invoice Use only last 4 digits of pickup number The customer receipt will continue to show only the last 4 digits of the pickup number. […]

How to use NPLEx ID scanners

Knowledge Base, Pharmacy, Process

Paladin is able to scan the 2-D barcode on the back of drivers licenses and transfer this information into the NPLEx Customer Info Required window inside Paladin. This feature is a significant improvement over manually keying in the 11 required fields. To use the feature, allow the NPLEx box to be displayed. Using an approved […]

Pharmacy: Prescription pick-up name confirmation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin designed and built a feature that adds an additional safety net to the already stringent controls utilized by pharmacies today. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar […]

Pharmacy: Controlled substance management

Knowledge Base, Pharmacy, Policy, Process, Setup

State level regulations have been placed into action for some areas to collect detailed information on individuals picking up Class II through Class IV controlled substances. Should your business reside in one of these states, Paladin has a solution. All pharmaceutical dispensing systems that have bi-directional integration with Paladin may use the feature. Paladin requests […]

Pharmacy: How to set up Speed Script integration

Knowledge Base, Pharmacy, Setup

Notes: Speed Script must be on a Linux-based computer, and all Linux computers must be on the same network as Paladin terminals. Speed Script prints a barcode on the prescription label. Speed Script may have a bag label, but it cannot be scanned. Call Customer Support: 800-444-2765 or DJ (the Speed Script developer) only when necessary: 913-894-6414 (x 317). […]

How to set SIGIS automation

EDI, Inventory, Knowledge Base, Pharmacy, Process, Setup

Paladin automates the previously manual task of downloading and processing monthly IRS approved lists of FSA/HSA eligible products. Store specific data must be entered into Paladin in order for the automated download and processing system to work. To enter this: In Paladin, from the main menu, select File > Setup. Select the Pharmacy tab. Check […]

How to set Pharmacist Consultation

Knowledge Base, Pharmacy, Process, Setup

Pharmacists may now record a signature in Paladin that is tied to their employee record. Anytime a pharmacy consultation is accepted or declined by the customer, the salesperson may identify the pharmacist assisting the customer, and Paladin will automatically associate the pharmacist’s signature with the consultation results. Results are very easy to monitor or prove […]