triPOS Gift Card Setup
triPOS should already be set as the credit card processor for the client. For information and instruction on triPOS, refer to the triPOS KBA. Prior to setting triPOS gift cards, the following needs to be performed: In Paladin, from the main menu, select File > Setup. Select the Credit Card tab. In the Gift Cards […]
Do It Best Gift Cards
Important: As of 2-10-2026, Paladin is no longer allowing stores to sign up for Do It Best gift card integration through WorldPay. Do It Best gift cards can be redeemed in Paladin, but activation requires an external device from Do It Best. Stores that signed up for Do It Best gift card integration before 2-10-2026 […]
PaladinGo™ Paladin Configuration Settings
Back to PaladinGo™ Launchpad There are two areas that need additional settings in Paladin Configuration: Employee permissions Enabling Inventory alerts when scanning Employee permissions The following access permissions can be set for employees to be able to work beyond Checkout in PaladinGo: Invoicing Inventory Reports Profit Analyst Figure 1: Access Level To set access levels: […]
PaladinGo™ Inventory Module
Back to PaladinGo™ Launchpad The Inventory module allows you to lookup and see the inventory status of an item. Figure 1: Inventory module On the top of the module, using either the UPC icon to scan an item, the Magnifying Glass to search for an item, or by entering the part number, the information on […]
PaladinGo™ Checkout Module
Back to PaladinGo™ Launchpad PaladinGo™ allows you to sell from anywhere with an Internet connection. Available for Android and IOS devices, the app’s intuitive design and easy-to-learn interface lets you make sales and process returns. The app supports payment using cash and credit cards (BlockChyp processing uses the Equinox Luxe 6200M device, and triPOS uses […]
PaladinGo™ Performance Module
Back to PaladinGo™ Launchpad The Performance module displays information on the following areas in your store: Revenue Customers Sales Cost # Items Margin Gross Profit Information is shown numerical, and a line graph is also provided. Figure 1: Performance module Performance values can be viewed for the following by selecting from the Time Frame Month […]
PaladinGo™ Purchase Order Module
Back to PaladinGo™ Launchpad The Purchase Order module lets you to create, view, and edit a purchase order (PO). To create a PO: On the top of the module, use either the UPC icon to scan an item, the Magnifying Glass to search for an item, or enter the part number. Figure 1: Top of […]
PaladinGo™ Receive Purchase Order Module
Back to PaladinGo™ Launchpad Note: When receiving an endless aisle order through PaladinShop™, a prompt window opens at the bottom of the module stating that the item scanned is an endless aisle item and asks if you’d like to print Pick List Bin Tags for each item received. These tags contain Customer Name, Invoice Number, […]
PaladinGo™ Settings Module
Back to PaladinGo™ Launchpad The Settings module is where: Audio Instructions are enabled. Payment Processor is selected. Inactivity Timeout is established. Printers are assigned. Bin Tag Print options are assigned. Figure 1: Settings module Important: The screen captures (Figures) in this article represent how the modules appear on Android devices. With this, modules and their […]
PaladinGo™ Count Module
Back to PaladinGo™ Launchpad Note: While you can use the Count function on any device running PaldinGo, we recommend purchasing a Memor device from Paladin. Memor devices integrate a barcode scanner with the PaladinGo app making repetitive scanning much faster, especially since it can be locked into a hand-held case that has a pistol grip […]
PaladinGo™ Launchpad
This PaladinGo™ Launchpad article is a “Home” page for accessing the PaladinGo™ Setup article and the seven modules in PaladinGo. Important: The PaladinGo™ Setup module must be reviewed and setup applied prior to accessing any of the seven modules. PaladinGo™ takes point of service functionality from terminal to tablet anywhere an intranet/Internet connection is available […]
PaladinGo™
Note: On January 15, 2026, this KBA has been archived and no longer the documentation for PaladinGo. All modules are now accessed through the PaladinGo™ Launchpad.
PaladinAI™ Rich Descriptions
If an item or part needs a rich description (a long description), clients can let PaladinAI™ Rich Description create the description. To create a PaladinAI™ Rich Description: In Paladin, from the top ribbon, select the Inventory module. The Significant New Feature Announcement widow opens. Enter a password, or click OK. Figure 1: Significant New Feature […]
Class to Default Department Association
Overview Default department resolving occurs as a weekly data validation step, assuming remote data access is enabled, and the store allows the same supplier to update departments and classes. Every class that exists locally in the store is compared with a corresponding class that exists within the cloud master catalogue. If the default departments of […]
EJD Promotions
This feature allows an EJD store to pick up the EJD Promo Item file and import it into an Excel spreadsheet. This file contains promo IDs and pricing for discounts EJD is offering retailers. Paladin supplements this data with sales history, Suggested Order quantity, stock on hand, on order quantity, and other store-specific data so […]
