Ace Hardware: Children’s Miracle Network Bucket Days promotion
To learn more about this promotion, go to Drumming Up Support For Miracle Bucket Days. This article includes instruction and information on the following: Preliminary steps How to process the promotion transaction How to create an Items Sold Report and submit the amount due to Ace Hardware Miracle Bucket Days Preliminary steps Make sure that part number […]
Ace Rewards: Converting House Accounts and assigning 198 numbers
This article provides instruction and information on: Converting House Accounts to Ace Rewards Assigning 198 numbers Note: For overall information on Ace Rewards setup, refer to: Ace Hardware: How to set up Ace Rewards Converting House Accounts to Ace Rewards House Accounts are for customers who can charge at the store level and carry a […]
Ace Hardware: Upload historical data
Note: The following is only for clients that want historical data. In Paladin, from the top menu, select Maintain > Data viewer. Select the Rewards tab. In the Brand field, select Ace. Change the Starting date to the date of the client’s choosing. Note: There may be a limit as to how far back the […]
Ace Hardware: Military Double Points Program
Note: The information in this KBA is supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired, or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program: Should hang the Military Double Points […]
Ace Hardware: In-store customer discounts on acehardware.com
Your customers can receive the same discounts that you offer them in-store (via pricing plans assigned to their Paladin customer account) when they shop at acehardware.com. Tip: To learn how to apply discounts to customers using pricing plans, see Pricing Plans. Note: In Paladin, Pricing Plans had a restriction that limited a price discount to […]
Ace Hardware: Get real-time remote stock on hand at your Ace Hardware RSC
Two Paladin features provide real-time remote stock on hand (SOH) information for your Ace Hardware Retail Support Center (RSC). This article provides instruction and information on the following: Get real-time RSC stock on hand for any inventory item Sort purchase order by RSC availability Get real-time RSC stock on hand for any inventory item The […]
Ace Hardware: Ace Big Green Egg SKU Conversion utility
Big Green Egg items sold on Acehardware.com now require Ace Hardware SKUs. This is required to ensure that your customers can purchase Big Green Egg products online from your store. You must manually run an Ace Hardware SKU conversion utility for Big Green Egg with the following conditions: The utility must be run outside of […]
Ace Hardware: Edit Dynamic Promotion sale dates
Note: This feature only applies to Ace Hardware stores. When Ace Hardware Dynamic Promotions are set up in Paladin, the promotion sale dates are specified in two ways: In the pricing plan Individually for each item in all sale lists that are included in the pricing plan Tip: Sales list item dates, when provided by […]
Ace Hardware: Exclude sale item purchases from suggested order calculations
Note: This change only applies to Ace Hardware stores that exclude sale item purchases from suggested order calculations in Paladin. This feature is recommended and must be set up in Paladin Configuration. Contact a Paladin TSR for assistance. With this feature set, when both a sale item and an associated promotional non-sale (trigger) item are […]
Ace Rewards: Updating Customer Information
When a customer with charge privileges is making a purchase, and the Ace Rewards Member Information Update window opens, the cashier can update the customer’s information. These updates are only sent to Ace Hardware and are not applied to the customer’s Paladin account. The Ace Rewards Member Information Update window opens when Ace Hardware detects […]
Ace Hardware Smart Barcodes single-use coupon
Note: Ace Hardware Smart Barcodes coupons are validated by Ace Hardware and can only be used once per customer. How it works When an Ace Hardware Smart Barcodes coupon is scanned, Paladin adds the coupon to the invoice and sends the coupon number and the selected customer’s Ace Rewards number to Ace Hardware for validation. […]
Ace Hardware EDI
This article provides instruction and information on the following: Overview: Ace EDI processing How to view pending price updates How to send a purchase order to Ace Hardware How to process Ace Hardware EDI invoices and delayed price updates in Paladin Ace Hotsheets and other EDI files process automatically overnight Multi-store: How to set Ace […]
Generate bin tags when mfg part numbers change
Note: Ace Hardware EDI processing generates bin tags when the manufacturer part number changes. To generate a new bin tag when an item’s manufacturer part number is changed by an EDI process: In Paladin, from the main menu, select File > Setup. Select the Company tab. In the Tag Styles pane, under Reprint Tag When […]
Ace Rewards: Customer types
You can assign the following types (Figure 1) to your customer accounts in Paladin’s Customers module, and they will then be included in your nightly Ace upload data. Note: Ace Rewards customer types cannot be edited or removed and appear in Paladin’s Customers module and Invoice/Quote module when signing up a new Ace Rewards member. […]
Ace Rewards: Class level exclusion
Ace Hardware stores can exclude individual classes of inventory from participation in Ace Rewards points. Ace Rewards-enabled stores may activate this feature by: In Paladin, from the main menu, select File > Setup. Select the Class tab. In the Classes pane, highlight the class of your choice. Under Default Dept., check No Rewards. Click Save, […]
