Worldpay triPOS Surcharging

Credit Cards, Knowledge Base, Setup

Credit surcharge is an additional fee that merchants can add to a transaction when cardholder pays with a credit card. The surcharge helps cover the expenses incurred by the business for processing credit card payments. Important: You are solely responsible for properly investigating applicability of surcharges in your state. This is particularly important for the […]

PaladinGo™: ALT Lookup feature

Inventory, Knowledge Base, PaladinGo, Process

The ALT Lookup feature is present in the following PaladinGo™ modules: Count Inventory Checkout Purchase Order Receive Purchase Order When searching for parts in the listed modules, if a part is not found, the Part Not Found message opens allowing the user to either enter an alternate number they know this part is associated with or […]

Aperia Payment Card Industry (PCI) Compliance

Credit Cards, Knowledge Base, Process

Aperia helps leading financial institutions, payment providers, and enterprises operate smarter, faster, and more efficiently. Aperia focuses on high-impact areas that demand flexibility and innovation, combining FinTech expertise, proven technology, and deep industry insight to solve complex challenges and drive measurable results. From analytics and development to risk, compliance, and customer intelligence – Aperia delivers […]

Data Uploads for Rewards

Knowledge Base, Process, Rewards

Clients with multiple providers can now concurrently upload data when store configurations require more than one active upload integration. This is done by Paladin adding a set of check boxes in the Remain Enabled pane below the Data Upload pane drop down. The drop down still determines active upload to not break existing functionality, but […]

Orgill Promotional Pricing

Inventory, Knowledge Base, Process, Sale List, Setup

The following Orgill Promotional Pricing files are available for download from Orgill’s PROMOPRC folder. Advantage Promotional Pricing file: get SCRADV.DAT Regular Promotional Pricing file: get SCRREG.DAT  VP1 Promotional Pricing file: get SCRVP1.DAT  VP2 Promotional Pricing file: get SCRVP2.DAT The files create multiple sales lists in Paladin Configuration at File > Setup > Sales Lists Paladin […]

Ace Gift Cards: Fiserv Gift Solutions

Ace Hardware, gift cards, Knowledge Base, Process, Setup

Ace’s newest gift card lineup features new designs and scannable barcodes, allowing cashiers to activate cards instantly and scan the barcode to quickly redeem the funds. This article provides information and instruction on the following: What’s new Benefits Ace Gift Cards now Available Setup in Paladin How to sell gift cards at the register Important: […]

PaladinGo™: Memor Battery Profile

Knowledge Base, Memor Device, PaladinGo, RF Unit, Setup

By default, Memor 12 and 17 devices are set up to only charge to about 80% for long-term battery health. This can be adjusted, and there are three options to choose from.    Instruction to customize battery profile: Option 1: On the Memor, exit the launcher Select Launcher Settings. Enter the password 1234. Figure 1: […]

Serial Number Action Items Report

Knowledge Base, Reports, Setup

To create a Serial Number Action Items report: In Paladin, select the Reports module. In the Report Area pane, select Inventory > General. In the Report List pane, select Serial Number Action Items. In the Choose Report pane, press F12 Next. In the Serial Number Action Items window, in the Report Settings pane, add a […]

PaladinGo™ Delivery Module

Delivery, Knowledge Base, PaladinGo, Process

Back to PaladinGo™ Launchpad The PaladinGo™ Delivery module provides the following functionality: View and manage deliveries that were scheduled in Paladin. Enter notes and take pictures with the mobile device.  Accept signatures. Modify delivery quantities (reduce quantity only) for automatic crediting in a new invoice. View real-time delivery status, as well as notes and pictures, […]

Viewing Images

Invoice/Quote, Knowledge Base, Purchase Orders, Setup

Product images are stored in Paladin Cloud Storage. After initial setup, images can be viewed through the Invoice/Quote and PO modules by right clicking on an item and selecting View Images. Images can also be viewed in the Advanced Lookup window by clicking on the magnifying glass next to the item.  When an image is […]

Ace Rewards – Frequently Asked Questions

Ace Hardware, Knowledge Base, Process, Rewards

Note: All links provided direct you to the Ace.Net Sign In page. Once you are signed in, look in Ace.Net for links to the referenced documentation. Question Answer/Resource How do I improve my Scan Rate? Review the Scan Rate Playbook for best practices: Scan Rate Playbook How do I improve my mobile app downloads? Review […]

UPC Lookup

eCommerce, Inventory, Knowledge Base, PaladinShop, Process, Setup

This feature allows clients to check the UPC, or potential UPC, associated with a part in order to identify bad or incorrect UPCs and remove them from their database. This corrects the wrong image and rich description showing for parts in PaladinShop™. To use this feature: In Paladin, select the Inventory module. Enter the part […]