Ace Rewards – Frequently Asked Questions
Note: All links provided direct you to the Ace.Net Sign In page. Once you are signed in, look in Ace.Net for links to the referenced documentation. Question Answer/Resource How do I improve my Scan Rate? Review the Scan Rate Playbook for best practices: Scan Rate Playbook How do I improve my mobile app downloads? Review […]
UPC Lookup
This feature allows clients to check the UPC, or potential UPC, associated with a part in order to identify bad or incorrect UPCs and remove them from their database. This corrects the wrong image and rich description showing for parts in PaladinShop™. To use this feature: In Paladin, select the Inventory module. Enter the part […]
triPOS Gift Card Setup
triPOS should already be set as the credit card processor for the client. For information and instruction on triPOS, refer to the triPOS KBA. Prior to setting triPOS gift cards, the following needs to be performed: In Paladin, from the main menu, select File > Setup. Select the Credit Card tab. In the Gift Cards […]
Do It Best Gift Cards
Do It Best gift cards are processed through Worldpay. Paladin can load and redeem them. For information and instruction on setting up Do It Best gift cards, refer to the Worldpay gift cards KBA. The following image shows the front and back of a Do It Best gift card. Figure 1: Do It Best gift […]
PaladinGo™ Paladin Configuration Settings
Back to PaladinGo™ Launchpad There are two areas that need additional settings in Paladin Configuration: Employee permissions Enabling Inventory alerts when scanning Employee permissions The following access permissions can be set for employees to be able to work beyond Checkout in PaladinGo: Invoicing Inventory Reports Profit Analyst Figure 1: Access Level To set access levels: […]
PaladinGo™ Inventory Module
Back to PaladinGo™ Launchpad The Inventory module allows you to lookup and see the inventory status of an item. Figure 1: Inventory module On the top of the module, using either the UPC icon to scan an item, the Magnifying Glass to search for an item, or by entering the part number, the information on […]
PaladinGo™ Checkout Module
Back to PaladinGo™ Launchpad PaladinGo™ allows you to sell from anywhere with an Internet connection. Available for Android and IOS devices, the app’s intuitive design and easy-to-learn interface lets you make sales and process returns. The app supports payment using cash and credit cards (BlockChyp processing uses the Equinox Luxe 6200M device). PaladinGo lets you: […]
PaladinGo™ Performance Module
Back to PaladinGo™ Launchpad The Performance module displays information on the following areas in your store: Revenue Customers Sales Cost # Items Margin Gross Profit Information is shown numerical, and a line graph is also provided. Figure 1: Performance module Performance values can be viewed for the following by selecting from the Time Frame Month […]
PaladinGo™ Purchase Order Module
Back to PaladinGo™ Launchpad The Purchase Order module lets you to create, view, and edit a purchase order (PO). To create a PO: On the top of the module, use either the UPC icon to scan an item, the Magnifying Glass to search for an item, or enter the part number. Figure 1: Top of […]
PaladinGo™ Receive Purchase Order Module
Back to PaladinGo™ Launchpad Receive Purchase Order lets you receive all or a certain number of items on a PO. When the Receive PO module opens, all available suppliers are listed. Figure 1: Available Suppliers From the supplier list, tap the supplier you want to receive items from. On the bottom of the module, use […]
PaladinGo™ Settings Module
Back to PaladinGo™ Launchpad The Settings module is where credit card (Payment Processor) is selected and bin tag printers are assigned. Currently, BlockChyp is the only credit card processor available, but Worldpay’s triPOS will be available in the near future. The Inactivity Timeout is also established on the Settings module. BlockChyp uses the Equinox Luxe […]
PaladinGo™ Count Module
Back to PaladinGo™ Launchpad Note: While you can use the Count function on any device running PaldinGo, we recommend purchasing a Memor device from Paladin. Memor devices integrate a barcode scanner with the PaladinGo app making repetitive scanning much faster, especially since it can be locked into a hand-held case that has a pistol grip […]
PaladinGo™ Launchpad
This PaladinGo™ Launchpad article is a “Home” page for accessing the PaladinGo™ Setup article and the seven modules in PaladinGo. Important: The PaladinGo™ Setup module must be reviewed and setup applied prior to accessing any of the seven modules. PaladinGo™ takes point of service functionality from terminal to tablet anywhere an intranet/Internet connection is available […]
PaladinGo™
Note: On January 15, 2026, this KBA has been archived and no longer the documentation for PaladinGo. All modules are now accessed through the PaladinGo™ Launchpad.
PaladinAI™ Rich Descriptions
If an item or part needs a rich description (a long description), clients can let PaladinAI™ Rich Description create the description. To create a PaladinAI™ Rich Description: In Paladin, from the top ribbon, select the Inventory module. The Significant New Feature Announcement widow opens. Enter a password, or click OK. Figure 1: Significant New Feature […]
