National Type Evaluation Program (NTEP) Certificate of Conformance (CC)
Whether a business is dishing out candy, measuring pharmaceuticals, or weighing produce and bulk bin ingredients, it’s imperative that they weigh goods on an NTEP certified scale. NTEP certification is granted by the National Type Evaluation Program (NTEP) Committee of the National Conference on Weights and Measures. The standards they use for certification, with guidance […]
Datalogic SCAN4100BT Battery replacement
The following link takes you to a video on how to replace a battery on the Datalogic SCAN4100BT. Gryphon I GM4100/GBT4100 – Replacing the Battery – YouTube
Invoice: Incomplete, Exit Paladin, and Remove Item messages
When creating invoices, there are three safeguard messages to ensure you do not lose information: Remove Invoice Item Warning Incomplete Invoice Warning Exit Paladin warning Remove Invoice Item Warning message The Remove Invoice Item Warning message is triggered when you remove a line item from an invoice. A message window opens asking if this is […]
Windows Terminology and Definitions
Component Purpose Operating system A set of programs that acts as an interface between the applications that are running on a computer and the computer’s hardware. Multiprocessing The ability to use multiple processing devices. Multitasking The ability to run multiple applications simultaneously. Multithreading The ability to run multiple parts of an application simultaneously. Kernel […]
Computer Hardware Terminology and Definitions
Term Definition Hardware The physical components that compose a computer system or network. Common hardware components include the following: Keyboard, mouse, monitor, printer Connectors and cables Hard disk drives Circuit boards Software Software components include the following: Operating systems. Program applications. Hardware drivers (special programs that tell the operating system how to use the hardware.) […]
Paladin Help Request Portal
Paladin takes pride in our outstanding customer support, and we are always looking for ways to be even more efficient and responsive. Available from the Paladin Help menu, the Help Request system collects details about your request and Paladin configuration so we can efficiently assign and respond to your support needs. With the Help Request […]
System requirements for Paladin Point of Sale
View Paladin software and hardware requirements.
Paladin’s Knowledge Base library
In Paladin’s Help Portal (https://portal.paladinpos.com), the Knowledge Base library provides articles (KBAs) on all of Paladin’s features and functions. Most articles are “Public” facing, but there are also “Internal” articles for Paladin support only. If you are looking for information and cannot find a KBA, contact Paladin support for their assistance. To search the Knowledge […]
Finding your current Paladin build
To find the current Paladin build you are using: In Paladin, on the top menu, select Help > About. In the About Paladin Point of Sale window, view the following numbers: Figure 1: Current Paladin build number
Export department list into Excel
You can export a list of department information into an Excel spreadsheet with the following columns: Department name Store # Store Dept Non-Taxable State Non-Taxable County Non-Taxable City Non-Taxable PO System Number-of-Days % Suggested Min Factor % Minimum Margin % To export the department list into an Excel file: In Paladin, from the main menu, […]
Employee access to Customer portal
There are instances where cashiers and customer service personnel have not been provided with your store’s access credentials to use the Paladin Customer Portal on www.paladinpointofsale.com. The customer portal has several valuable tools that can benefit every member of your staff. Employees can watch training videos, research a how-to issue from our knowledge base, or […]
