UPC Lookup
This feature allows clients to check the UPC, or potential UPC, associated with a part in order to identify bad or incorrect UPCs and remove them from their database. This corrects the wrong image and rich description showing for parts in PaladinShop™. To use this feature: In Paladin, select the Inventory module. Enter the part […]
triPOS Gift Card Setup
triPOS should already be set as the credit card processor for the client. For information and instruction on triPOS, refer to the triPOS KBA. Prior to setting triPOS gift cards, the following needs to be performed: In Paladin, from the main menu, select File > Setup. Select the Credit Card tab. In the Gift Cards […]
PaladinGo™ Settings Module
Back to PaladinGo™ Launchpad The Settings module is where credit card (Payment Processor) is selected and bin tag printers are assigned. Currently, BlockChyp is the only credit card processor available, but Worldpay’s triPOS will be available in the near future. The Inactivity Timeout is also established on the Settings module. BlockChyp uses the Equinox Luxe […]
PaladinGo™
Note: On January 15, 2026, this KBA has been archived and no longer the documentation for PaladinGo. All modules are now accessed through the PaladinGo™ Launchpad.
PaladinAI™ Rich Descriptions
If an item or part needs a rich description (a long description), clients can let PaladinAI™ Rich Description create the description. To create a PaladinAI™ Rich Description: In Paladin, from the top ribbon, select the Inventory module. The Significant New Feature Announcement widow opens. Enter a password, or click OK. Figure 1: Significant New Feature […]
Print Transaction Details With Statements
Clients can now set a Transaction Details Report to print when their statements are generated. To set this feature: In Paladin, from the main menu, select File > Setup. Select the Receivables tab. In the Statements pane, check Print Transaction Details with Statements. Click Save, then click Close. Figure 1: Print Transaction Details with Statements […]
Round Down to Nearest Nickel
Due to the phasing out of the penny, enabling this feature causes Paladin to automatically apply a coupon to reduce the total invoice amount of cash payment type invoices to whole nickel increments. This method ensures a customer doesn’t need change in pennies and sales tax calculations are correct on modified invoice totals. Stores can […]
Classes and Subclasses
To create Classes and Subclasses for inventory items: Classes Subclasses Assign Classes and Subclasses Note: Classes or Subclasses will not save if the name is set to (blank name), Unknown,
Bulk editing of Supplier Market Cost and Supplier Order Quantity
In Paladin, EDI will update supplier market cost; however, for non-EDI suppliers, this must be done manually. The following steps allow Supplier Market Cost and Supplier Order Quantity to be updated. In Paladin, from the main menu, select Maintain > Data Viewer. Select the Inventory tab. Select the Export tab. In the Export Options pane, […]
Ace Buy More and Save (BMAS) Wizard
In the event a store’s EDI does not get an Ace Buy More and Save (BMAS) sale, Ace support advises clients to create the sale manually. With this, Paladin’s Ace BMAS Sale wizard enables clients to create the sales manually; therefore, avoiding user errors with manually created sales. Paladin’s Ace BMAS Sale wizard walks users […]
EJD Images
EJD stores have access to EJD’s product images directly inside of the Paladin application. After Paladin Support creates the initial setup, images can be viewed through the Invoice/Quote module and the Advanced Lookup window in the Invoice/Quote, Inventory, or PO modules. There are two ways to inventory view images, from Invoice/Quote or Advanced Lookup. Invoice/Quote […]
Equinox Luxe6200m Setup
The Equinox Luxe6200m is a portable credit card device for use with BlockChyp. To set up the device: Plug the Luxe6200m into power or place onto the charging station to ensure it is charged. Power it on by pressing the volume/power symbol key located below the 9 key. The screen displays Touch to Configure Network. […]
How to create Price-by-Weight items
Whether you are a client that works with pharmaceutical compounds, have bulk food items, or sell bulk hardware, Paladin is set up to sell items by weight. There are four areas in Paladin that must be set to sell by weight: Create a unit of measure (U/M) Assign the U/M to items Set up scales […]
National Type Evaluation Program (NTEP) Certificate of Conformance (CC) and Paladin UM setup
Whether a business is dishing out candy, measuring pharmaceuticals, or weighing produce and bulk bin ingredients, it’s imperative that they weigh goods on an NTEP certified scale. NTEP certification is granted by the National Type Evaluation Program (NTEP) Committee of the National Conference on Weights and Measures. The standards they use for certification, with guidance […]
Customer Sales Ranking report
The Customer Sales Ranking report exports Paladin customer account information for customers who made purchases during a specific time period. This information is sent to an Excel worksheet. Customer type details are provided in the following Excel worksheet columns: Customer Type ID: The integer ID assigned to the customer type in Paladin. Example: 16 Customer […]
