FastQuery Integration
FastQuery acts as an AI copilot for store employees, giving them instant access to the store’s entire inventory and related product information. Benefits: Speeds up customer service by allowing staff to quickly find product details, availability, and location. Helps new hires perform at the level of experienced staff by providing instant, AI‑driven answers. Streamlines store operations […]
Link/2500 LE Credit Card device: Adjusting backlight, sleep, and timeout related settings
The Link/2500 LE credit card device has settings that control screen backlight levels, backlight timeout, and device sleep/auto-shutdown settings. To apply settings: On the Link/2500 LE device, press 2634 to open the menu, then confirm by pressing the F key. Figure 1: Link/2500 LE menu In the menu, scroll down using the F2 and F3 […]
Setting up Bluetooth for Link/2500 LE Credit Card device
The following is instruction on setting up Bluetooth for Link/2500 LE Credit Card device: Power on the triPOS Link/2500 LE Device. Press 2634 to prompt the menu, then confirm by pressing F. Figure 1: F button In the menu, scroll down using the F2 and F3 keys until you see Control panel. Select this. Figure […]
Orgill Promotional Pricing
The following Orgill Promotional Pricing files are available for download from Orgill’s PROMOPRC folder. Advantage Promotional Pricing file: get SCRADV.DAT Regular Promotional Pricing file: get SCRREG.DAT VP1 Promotional Pricing file: get SCRVP1.DAT VP2 Promotional Pricing file: get SCRVP2.DAT The files create multiple sales lists in Paladin Configuration at File > Setup > Sales Lists Paladin […]
Ace Gift Cards: Fiserv Gift Solutions
Ace’s newest gift card lineup features new designs and scannable barcodes, allowing cashiers to activate cards instantly and scan the barcode to quickly redeem the funds. This article provides information and instruction on the following: What’s new Benefits Ace Gift Cards now Available Setup in Paladin How to sell gift cards at the register Important: […]
Ace in-store gift card mall program through InComm
In order to participate in the Ace instore gift card mall program, Ace stores need to sign up for the Ace gift card program plus the InComm in-store gift card mall program. This article provides information and instruction on the following: Getting started How the program works Guidelines for filling out the Retailer Participation Agreement […]
PaladinGo™: Memor Battery Profile
By default, Memor 12 and 17 devices are set up to only charge to about 80% for long-term battery health. This can be adjusted, and there are three options to choose from. Instruction to customize battery profile: Option 1: On the Memor, exit the launcher Select Launcher Settings. Enter the password 1234. Figure 1: […]
Serial Number Action Items Report
To create a Serial Number Action Items report: In Paladin, select the Reports module. In the Report Area pane, select Inventory > General. In the Report List pane, select Serial Number Action Items. In the Choose Report pane, press F12 Next. In the Serial Number Action Items window, in the Report Settings pane, add a […]
Viewing Images
Product images are stored in Paladin Cloud Storage. After initial setup, images can be viewed through the Invoice/Quote and PO modules by right clicking on an item and selecting View Images. Images can also be viewed in the Advanced Lookup window by clicking on the magnifying glass next to the item. When an image is […]
UPC Lookup
This feature allows clients to check the UPC, or potential UPC, associated with a part in order to identify bad or incorrect UPCs and remove them from their database. This corrects the wrong image and rich description showing for parts in PaladinShop™. To use this feature: In Paladin, select the Inventory module. Enter the part […]
triPOS Gift Card Setup
triPOS should already be set as the credit card processor for the client. For information and instruction on triPOS, refer to the triPOS KBA. Prior to setting triPOS gift cards, the following needs to be performed: In Paladin, from the main menu, select File > Setup. Select the Credit Card tab. In the Gift Cards […]
PaladinGo™ Settings Module
Back to PaladinGo™ Launchpad The Settings module is where: Audio Instructions are enabled. Payment Processor is selected. Inactivity Timeout is established. Printers are assigned. Bin Tag Print options are assigned. Figure 1: Settings module Important: The screen captures (Figures) in this article represent how the modules appear on Android devices. With this, modules and their […]
PaladinGo™
Note: On January 15, 2026, this KBA has been archived and no longer the documentation for PaladinGo. All modules are now accessed through the PaladinGo™ Launchpad.
PaladinAI™ Rich Descriptions
If an item or part needs a rich description (a long description), clients can let PaladinAI™ Rich Description create the description. To create a PaladinAI™ Rich Description: In Paladin, from the top ribbon, select the Inventory module. The Significant New Feature Announcement widow opens. Enter a password, or click OK. Figure 1: Significant New Feature […]
Print Transaction Details With Statements
Clients can now set a Transaction Details Report to print when their statements are generated. To set this feature: In Paladin, from the main menu, select File > Setup. Select the Receivables tab. In the Statements pane, check Print Transaction Details with Statements. Click Save, then click Close. Figure 1: Print Transaction Details with Statements […]
