Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day, 365 days a year: Statements will not run/print EDI will not download into system/will not send to vendor Paladin will not open on any computer/terminal in the store Data can’t be replicated Credit cards are not […]

Paladin Help Request Portal

Commerce, Knowledge Base, Process, Reference

Paladin takes pride in our outstanding customer support, and we are always looking for ways to be even more efficient and responsive. Available from the Paladin Help menu, the Help Request system collects details about your request and Paladin configuration so we can efficiently assign and respond to your support needs. With the Help Request […]

Contacting Paladin Customer Support with a Store Down emergency

Knowledge Base, Process

The following scenarios are considered Store Down emergencies: Statements will not run. Cannot process credit cards. Cannot upload an order to a supplier. Cannot process a sale on any terminal. Data replication is not working. You can call about a Store Down emergency 24 hours a day, 365 days a year. Call 541-617-9955 (Bend, OR) […]