1. Open Paladin Point of Sale..
  2. On the File menu, click Setup.
  3. In the Paladin Configuration window, click the Forms tab.
  4. Scroll to the Email Options section, and then enter information in the following boxes:
Name Information
From
Email Address
Emails will be sent from this email address, and replies will be sent to it. This includes statements and purchase receipts. 
From Email Address (Purchase Orders) Emailed POs will be sent from this email address, and replies will be sent to it.
BCC
Email Address
This email address will be copied. The recipient will not see this email address.
SMTP Server Address The Internet Service Provider can provide this information.
SMTP Server Port The Internet Service Provider can provide this information.
SMTP Server User Name Typically this is the username used to sign in to their email account. Contact the Internet Service Provider if needed.
SMTP
Server Password

Typically this is the password used to sign in to their email account. Contact the Internet Service Provider if needed.

Important note for Gmail users: If the client is using Gmail and 2-step verification, they must generate an  App password to be used here instead of their normal password. For more information about App passwords and how to help the client create one, see this article.

Enable
SSL
Secure Sockets Layer (SSL) is a type of security for web browsers, web sites, and email accounts.
Compress
(Zip) Email Attachments
The statement, transaction report, and invoices can be compressed (to decrease file transfer time on the email server) and zipped into a folder to be sent as an email attachment. To see the files, open the zip folder.
Use Company Name in Emailed Statements To personalize your email, select this option.

  1. In the Send Test Email To box, click Send Test Email To. If your settings are correct, you will receive an email message from Paladin Point of Sale.
  2. Click Save, and then click Close.
  3. Update the CRM account with this note:  Email statements and invoices:  Yes

Note: Email messages can be sent through a Simple Mail Transfer Protocol (SMTP) server via two types of SSL—explicit or implicit.

  • Explicit SSL: Paladin Point of Sale only supports sending email messages via explicit SSL. This means
    that an unencrypted connection to the SMTP issues a command to start using encryption before it authenticates the server and sends the email. Port 587 is usually the default port. However, your internet service provider (ISP) may provide other ports.
  • Implicit SSL: Paladin Point of Sale does not support sending email messages via implicit SSL. If you are trying to send email messages via port 465, it indicates that your ISP is probably set up to communicate implicit SSL to the SMTP server. This process is similar to HTTPS (a web browser) encrypting communication before it is transmitted via the email client and the server.

If you receive an email message stating that you use an SMTP server with SSL on port 465, try to use port 587 instead. If using port 587 does not work, contact your email provider to see if it has an alternative SMTP port with SSL enabled.

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 9/23/21