Paladin Data Corporation will accept a cancellation request that is in writing and provides a 30-day notice. To cancel your subscription, save your data (see the Important Considerations section below) and then send an email to billing@paladinpos.com with:

  • Store name
  • Store city and state
  • Reason for cancellation

You will receive two emails once Paladin receives the cancellation. The first email is auto-generated and will include the cancellation date and time. The second email is sent within five business days of the first message and will confirm your cancellation is processed. 

Important Considerations

Save  your data first: Your data is yours—it is valuable and it deserves to be saved. We recommend that you save your data before you cancel, using these steps:

  1. Back up your database.
    To learn how, in this KBA: How to perform a nightly off-site backup, see these procedures:

    • How to create a backup file
    • How to copy data to the USB Flash drive.
  2. Create these reports:
    • Accounting Summary Report
    • Inventory Valuation Report
    • Period Comparative Revenue

    To learn how, see this KBA: How to create the year-end reports

  3. Create the Customer File Export Report. This report exports your customer data into an Excel spreadsheet.
    To learn how, see this KBA: How to create the Customer File Export Report
  4. Create the Master Inventory Report. This report exports your inventory data.
    To learn how, see this KBA: How to create the Inventory Master Report

Credit card processing with Worldpay (formerly Vantiv): If you want to cancel card processing with Worldpay (formerly Vantiv), you must call Worldpay (formerly Vantiv) at 800-846-4472. Worldpay (formerly Vantiv) requires that you request a cancellation in writing and give at least 30 days of notice. For more information, call Worldpay (formerly Vantiv).

 

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 10/27/20