Because theft, computer failure, electrical outages, and natural disasters can occur, it is vital to protect your store by maintaining backup copies of your data.

We set up your system so that Scheduled Tasks in Microsoft Windows™ can automatically generate a file on Terminal-1 and place a copy on Terminal-2. That way you have two copies of the same file.  The backups are scheduled to occur every night.  However, because this occurs in Microsoft Windows, the backups are not controlled by Paladin Point of Sale.

To learn more about Paladin recommendations, see this KBA:  Best Practices:  Backing up data

To learn more about protecting your data from worst case scenarios, read this:  DataWise™ automatic off-site backups

This article includes the following procedures for creating manual backups:

  • How to create a backup file
  • How to copy data to the USB Flash drive
  • How to verify that backups are being created
  • How to delete backup files to create more space on the Terminal 1 or Terminal 2 servers
  • How to defragment the hard drive

How to create the backup file

  1. From the server (usually Terminal 1), open Paladin Point of Sale.
  2. On the top ribbon, click the Backup module.
    1. In the Backup window, click Yes.
  3. When the backup is completed, the Backup window will close.

How to copy data to a Flash drive

  1. On the keyboard, press the Windows Logo Key + E.
  2. On the desktop, double-click Shortcut to Backups or Paladin Backups.
  3. Drag the backup file with today’s date from the Backups window to a USB Flash drive window.

IMPORTANT:  Every night, create a manual backup file, save it to a USB flash drive, and then take the USB flash drive home with you.

How to verify that two (2) backups are being created daily

  1. On the View menu, click Details.
  2. On the desktop, double-click Backups or Shortcut to Backups.
    • The time stamp for the manual backup file should occur at the end of business day.
    • The time stamp for the automatic backup should occur around 11:15 pm.

Note: Contact Paladin Customer Service at support@paladinpos.com or call 800-725-2346 if any of the following conditions occur:

  • There are no backups in this folder.
  • The file size for any backup file is less than 1000kb.
  • The file sizes do not increase over time.
  • There are no backup files with a time stamp of approximately 11:15 pm.

How to delete backup files to create more space on the Terminal 1 or Terminal 2 servers

Notes:  If you need to free up space on the hard drive for Terminal 1 or Terminal 2, you can delete any backup files that were created more than 90 days ago.

  • Terminal 2 is the backup server for Terminal 1.
  • When you create a backup file on Terminal 1, it is saved on Terminal 1 and copied to Terminal 2.
  1. On the desktop, double-click Shortcut to Backups or Paladin Backups.
  2. Locate any backup files were created more than 90 days ago. If the file dates are not visible, click the View menu, and then click Details.
  3. Delete backup files that were created more than 90 days ago:  Highlight the files, press and hold the CTRL key, and then click each file that you want to delete.  This will batch the items to be deleted.
  4. Click File, click Delete, and then click Yes.
  5. On the desktop, double-click the Recycle Bin, click Empty the Recycle Bin, and then click Yes.
  6. If you deleted more than 1GB of data, then defragment the hard drive.

How to defragment the hard drive

  1. On the desktop, on the task bar, click Windows Start (the round icon in the lower left corner).
  2. In the Search programs and files box, enter Defrag.
  3. Double-click Disk Defragmenter.

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 10/31/20