Cancel a Paladin subscription

Paladin Data Corporation will accept a cancellation request that is in writing and provides a 30-day notice. To cancel your subscription, save your data (see the Important Considerations section below), then send an email to billing@paladinpos.com with:

• Store name
• Store city and state
• Reason for cancellation

Note: Be sure to include an email address where Paladin support can contact you. 

You will receive two emails once Paladin receives the cancellation request. The first email is auto-generated and includes the cancellation date and time. The second email is sent within five business days of the first message and confirms your cancellation is processed. 

Note: All email to Paladin must be sent to billing@paladinpos.com in order for the cancellation to be valid.

Important Considerations

Save your data first: Your data is yours—it is valuable, and it deserves to be saved. We recommend that you save your data using the following steps:

1. Back up your database.
   To learn how, refer to: Perform a nightly off-site backup for these procedures:
   • How to create a backup file
   • How to copy data to the USB Flash drive.
2. Create these reports:
   • Accounting Summary Report
   • Inventory Valuation Report
   • Period Comparative Revenue

   To learn how, refer to: Year-end reports

3. Create the Customer File Export Report. This report exports your customer data into an Excel spreadsheet.
   To learn how, refer to: Customer File Export Report
4. Create the Master Inventory Report. This report exports your inventory data.
   To learn how, refer to: Inventory Master Report

Credit card processing with Worldpay: If you want to cancel card processing with Worldpay, you must call Worldpay at 800-846-4472. Worldpay requires that you request a cancellation in writing and give at least 30 days notice. For more information, call Worldpay (800.846.4472).

Verbal Cancellation Request – To avoid a cancellation emailed to someone that is not listed as a contact for your store, contact Paladin Support and provide your store account number and your customer reference number.

Credit card processing with Blockchyp: If you want to cancel card processing with Blockchyp, contact Blockchyp at the following:

Support Team
(509) 590-1945
support@blockchyp.com