Paladin allows voids for all payment types. Voiding a transaction in Paladin creates a compensating transaction (return) to counteract the voided transaction. Paladin does not go back in time to edit historical transactions or GL exports, an inverse transaction is created. This is to prevent Fraud and ensure maximum traceability in the system. 

This article provides information and instruction on the following:

Void a transaction

To void a transaction:

  1. From the top ribbon, select the Customers module.
  2. Enter or select a customer from the Customer list.
  3. Press Enter.
  4. Select the Credit tab.
  5. On the top of the Sales History pane, click the User Friendly magnifying glass.
  6. In the Recent Sales History window, highlight the customer requiring a void.
  7. On the bottom of the window, click Void.


Figure 1: Recent Sales History/Void

The Confirm Void Invoice window opens stating Manager Approval Required.

  1. Enter manager password and press OK.


Figure 2: Manager Approval Required

The sale is removed from the Recent Sales History window.

Currently, the only credit card transactions that can be voided are those through BlockChyp. Paladin will void the transaction, but if there is an issue with the credit card processing, the following Void Transaction message window opens, and it is up to the client to contact BlockChyp for resolution.


Figure 3: Contact credit card processor message

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Create Void Transaction report

To create a Void Transaction report:

  1. In Paladin, on the top ribbon, select the Reports module. 
  2. In the Report Area pane, select Sales Analysis > What I Need To Know.
  3. In the Report List pane, select Transaction Report.
  4. In the Choose Report pane, press F12 Next.
  5. In the Report Settings pane, enter or select an InvoiceDate Beginning and Ending date.
  6. In the Additional Settings pane, select NoteField from the Keyword Search list.
  7. In the text box, type Voided.


Figure 4: Keyword Search

  1. In the Sorting Options pane, select any variables, then select F12 Run Report.

A PDF file opens.

Figure 5: Transaction Report/Void transaction 

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Create GL Summary report

To create a GL Summary report:

  1. In Paladin, from the top menu, select Main > Data Viewer.
  2. Select the GL Summary tab.
  3. Select dates from the Date Range lists. The start date can only be the current date. Past voids are not reported.
  4. Click Get Data.
  5. The report opens and can be saved to your files by selecting an export type from the list, then press Export.

The report shows the the void in the CR column.


Figure 6: GL Summary report

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If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 7/17/24