This article provides instruction and information on the following:

Note: For information on transaction payment types, refer to: Transactions: Payment types. For information on stored transactions, refer to Stored transactions.

How to process a transaction for services and repairs

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. Enter or select a customer from the Customer list.  
  3. On the bottom ribbon of the module, click F6 Recall Transaction.
  4. In the Recall Transaction window, enable the Quote – Order option, check Show For All Accounts checkbox, select the correct quote, and then click F12 Recall.
  5. On the bottom ribbon of the Order Manager tab, click F8 Checkout.
  6. On the bottom ribbon of the Checkout tab, click F2 Charge.
  7. In the Charge box, enter the amount of the available credit balance, and then press Enter.
  8. On the bottom ribbon of the Checkout tab, select a payment type, and then press Enter.

Note: Because the deposit was previously credited to the customer account, processing it as a charge will bring the customer account balance to zero.

  1. If there is a purchase order number, enter it, and then click Next.
  2. Select the second payment type for the repair. This is the remaining amount on the transaction.
  3. In the Delete Stored Transaction window, click DELETE  or click Next to store the quote.
  4. In the Transaction Complete window, click Done.

Back to Top

How to set up Alternate Part Number Found during an invoice transaction

During an invoice transaction, a scanned item may appear with an incorrect barcode. For example, on a prescription, the top barcode should be scanned instead of the bottom barcode. Or, for a store, an item may not have been set up correctly. In cases like these, the Part Number Not Found window will appear.

To reconcile the part number:

  1. In Paladin, from the main menu, select File > Setup.
  2. Select the Invoice (Store) tab.
  3. Check Add Alternate Part Numbers from Invoicing.
  4. Click Save, and then click Close.

Note: If an incorrect part number is entered or scanned, the Part Number Not Found window will appear with the Alternate Part Number text box. When a cashier enters the correct part number in the text box, it will be added to a list of alternate part numbers. The next time(s) that the alternate part number is scanned, the Alternate Part Number Found window will appear. If the item number and description are correct, click Yes

Back to Top

How to add a note to a receipt or transaction

To add a note to a receipt or transaction:

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. Enter or scan a part number in the Part Number box.
  3. Press Enter.
  4. On the bottom ribbon of the module, click F2 Add Note.
  5. In the Enter Notes box ,enter information, and then press Enter.
    Note: You can enter up to 62 characters, including spaces.
  6. On the bottom ribbon, click Checkout, and continue processing the transaction.

Back to Top

How to delete a line item from a transaction

To delete a line item from a transaction:

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. Enter or scan a part number in the Part Number box.
  3. Press Enter.
  4. Highlight the line item that you want to delete, and on the bottom ribbon, click F3 Delete Line Item.
  5. On the bottom ribbon, click Checkout, and then continue with processing the transaction.

Back to Top

How to track a cash transaction that is paid in to the cash register

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. In the Invoice/Quote tab, on the bottom ribbon, click Checkout.
  3. In the Checkout tab, on the bottom ribbon, click Cash.
  4. On the Cash line, in the Amount box, enter the amount of cash that you will add to the register, and then press Enter.
  5. In the Paid Out Details window, in the Description box, enter notes about the transaction, and then click Paid In.
  6. In the Transaction Complete window, you can select Print another copy.
  7. Click Done.

Back to Top

How to track a cash transaction that is paid out of the cash register

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. In the Invoice/Quote tab, on the bottom ribbon, click Checkout.
  3. In the Checkout tab, on the bottom ribbon, click Cash.
  4. On the Cash line, in the Amount box, enter the amount of cash that you will remove from the register, and then press Enter.
  5. In the Paid Out Details window, in the Description box, enter notes about the transaction, and then click Paid Out.
  6. In the Transaction Complete window, you can choose to Print another copy.
  7. Click Done.
    Note:  You can see these transactions in the Paid In or Paid Out section of the following reports:

    • Comparative Revenue Report
    • Register Balance Report
    • Transaction Report

Back to Top

How to make a bag sale transaction

  1. In Paladin, on the top ribbon, select the Invoice/Quote module.
  2. In the Invoice/Quote module, on the Checkout tab, scan all the items that the customer has placed in the bag that are applicable to the same discount.
  3. Click the first line in the invoice to highlight the line.
  4. Scroll down until you see the last item scanned, and then hold the Shift key and click the last line to select all the lines.
  5. On the bottom ribbon, click F4 Discount Item.
  6. In the Discount Window, select the desired discount amount, or enter a custom amount, and then click F12 Finish.
  7. In the Manager Approval window, enter the manager password, and then click Ok.

Note to manager: Optional: To disable the manager password requirement, from the main menu of Paladin, select the Company tab, in the Manager Approval pane, make sure that the Discounting Requires Manager Approval checkbox is not selected.

Back to Top

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 6/24/22