John Deere accounts in Paladin

John Deere Financial is a third-party accounts receivable management company that handles all the logistics for the store’s John Deere customers. It is partnered with J.P. Morgan and Chase bank, which assures next day payment to the store and sends monthly statements to customers.

After completing an application, the customer will be issued a private label credit card and assigned a credit limit. Because the John Deere cards are not compatible with Paladin, they are used only as membership cards. Invoices are charged to the customer’s John Deere account.

The following procedures must be performed in the following order:

1. How to set up a John Deere account in Paladin
2. How to process an invoice for a John Deere account
3. How to process a payment towards a John Deere account
4. How to track John Deere transactions for a specific date range

How to setup a John Deere account in Paladin

Important: If a customer already has a charge account in Paladin that they want to keep separate from their John Deere charges, they must create a separate account. If the customer does not currently have an account set up in Paladin, and they will only be charging through their John Deere account, they can just set up this one John Deere account.

1. On the John Deere website, sign up the customer.
2. Make a note of both the credit limit amount and account number that John Deere has assigned to the customer’s account.
3. In Paladin, from the main menu, select File > Setup.
4. Select the Customer Type tab.
5. In the Types pane, click New. The cursor will automatically populate in the Type field.
6. In the Type field, type John Deere.
7. Click Save, then click Close.
8. In Paladin, on the top ribbon. select the Customers module.
9. On the bottom ribbon of the module, click F2 Add Customer.
10. Use the following table for information to enter in the Add Customer window:

For this command	Enter this term
Name	JD – First Last, where First Last = the customers first and last name. Example: JD – John Doe.
Address	The customer’s billing street address.
City	The customer’s billing city.
State	The customer’s billing state.
Zip	The customer’s 5-digit billing zip code.
Credit Limit	The credit limit assigned by John Deere. Note: This must equal the amount John Deere assigned to their account; otherwise, the store might accidentally charge the customer more than the amount available on their account.

11. In the Add Customer window, click F12 Add.
12. Click Save, then click Close.
13. The new account will load in the Customers module.
14. On the top ribbon in Paladin, select the Customers module.
15. In the Form Control pane, uncheck Create month-end statement. This must be done because John Deere will handle all financing/statements for these accounts.
16. Open the Electronic tab.
17. In the Alternate Customer IDs pane, click Edit ID Data.
18. In the Alternate ID Manager window, in the Enter Alt ID field, enter the customer’s John Deere account number.
19. In the type list, adjacent to the Enter Alt ID field, select Other, then click Add.
20. Click F12 Finish. The Alternate ID Manager window will close, and the customer’s John Deere account number will appear in the Alternate Customer IDs pane.
21. In the Alternate Customer IDs pane, select John Deere from the Customer Type list.
22. Click F12 Save.

Back to Top

How to process an invoice for a John Deere account

1. In Paladin, on the top ribbon, select the Invoice/Quote module.
2. In the Invoice/Quote tab, in the Rewards box, enter the customer’s John Deere account number, then press Enter. The customer’s John Deere account will be added to the invoice.
3. Scan or manually add the desired items to the invoice.
4. Click Checkout.
5. Click Charge, then press Enter.
6. In the Invoice Information window, click Next.
7. In the Signature Capture window, have the customer sign on your signature capture device.
8. When their signature appears in the Signature Capture window, click Next. The sale will be finalized, and their receipt will print.
9. In the Transaction Complete window, click Duplicate Receipt, then click Done.
10. Using the duplicate receipt that you just printed, duplicate the transaction on the John Deere website.

Back to Top

How to process a payment toward a John Deere account

John Deere customers will pay their accounts on the John Deere website. When you receive the financing money from John Deere for the customer’s payment, pay off the customer’s John Deere account in Paladin.

1. In Paladin, on the top ribbon, select the Invoice/Quote module.
2. In the Invoice/Quote tab, in the Rewards box, enter the customer’s John Deere account number, then press Enter. The customer’s John Deere account will be added to the invoice.
3. Click Account Payment.
4. In the Account Payment window, in the Payment box, enter the payment amount, then click Checkout.
5. In the Checkout tab, click F4 Check, then press Enter.
6. In the Check Processing window, in the Check # field, enter JD- followed by the 5-digit check number. Example: JD-12345.
7. In the Check Processing window, click Next.
8. In the Transaction Complete window, click Done.

Back to Top

How to track John Deere transactions for a specific date range

This procedure helps accountants track all charges to John Deere accounts within a specific date range, which will give the accountant the information that is needed for John Deere charge records.

1. In Paladin, on the top ribbon, select the Reports module.
2. In the Report Area pane, select Sales Analysis > What I Need To Know.
3. In the Report List pane, select Transaction Report.
4. In the Choose Report pane, click F12 Next.
5. In the Transaction Report window, in the Report Settings pane, enter the following settings:

Selection	Beginning	Ending
InvoiceDate	The first day you want to look for John Deere transactions. Example: 01-Jan-17	The last day you want to look for John Deere transactions. Example: 31-Jan-17

6. In the Additional Settings pane, select either ROACheck or Charge from the Payment Method list.
7. In the Additional Settings pane, select CustomerType from the Keyword Search list. The second Keyword Search list will appear with a list of customer types.
8. In the second Keyword Search list, select John Deere.
9. In the Sorting Options pane, click F12 Run Report.
10. The Transaction Report will open in Adobe Reader.
    • This report can be used to post the correct John Deere transaction details to the John Deere website if the transactions were not posted when the initial invoices were processed.
    • This report is also good to keep on record for the John Deere transactions during the date range selected.

Back to Top