With the Inventory On Hold feature, you can reserve an item for a pending transaction so that the available stock-on-hand (SOH) reflects the reduced quantity. To use the Inventory On Hold feature, you must create a stored transaction. You can use Inventory On Hold with the following tools:
- Inventory reports
- Suggested ordering
- Stock needs calculator
This article provides instruction and information on the following:
- How to enable Inventory On Hold feature
- How to place inventory on hold
- How to view inventory on hold
- How to cancel inventory on hold
- How to sell inventory on hold
- How to manually delete a transaction on hold
How to enable Inventory On Hold feature
Note: When you activate the Inventory On Hold feature, all stored on hold transactions will be permanently deleted.
- In Paladin, from the main menu, select File >Setup.
- Select the Invoice (Store) tab.
- In the Invoice pane, check Enable Inventory On Hold.
- Click Save, then click Close.
How to place inventory on hold
When a customer wants to place an item(s) on hold:
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- If the customer is in your system, select their name/account from the Customer list.
- If a new customer, leave the Customer list blank and move to next step.
Note: You can also use F1 Advanced Lookup to find customers.
- Enter the part number and press Enter.
- On the bottom ribbon, select F6 Store Transaction.
- In the Store Transaction window, enable On Hold.
- Enter the customer name in the Name box.
Note: If the customer’s name/account is in your system, and you selected them from the Customer List or located them in Advanced Lookup, their name is auto-populated.
- Enter a note in the Memo box.
- Click F12 Store. You are returned to the Invoice/Quote tab where you can either continue with the order or cancel and be ready for the next transaction.
How to view inventory on hold
To view inventory On Hold:
- In Paladin, on the top ribbon, select the Inventory module.
- Enter a part number in the Part # box and press Enter.
- Click the magnifying glass next to On Hold.
- The Qty On Hold window opens showing On Hold information matching the part number.
- If you highlight a date and press View in Excel, an Excel icon will appear on your computer’s bottom taskbar. Click the Excel icon to view the report.
- When finished viewing Qty On Hold, click Done.
How to cancel inventory on hold
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- On the bottom ribbon of the module, click F6 Recall Transaction.
- In the Recall Transaction window, enable On Hold.
Note: If you click Show For All Accounts, every invoice placed on hold will appear.
- Highlight the transaction, then click Delete.
- In the Confirm Delete window, select Yes
How to sell inventory on hold
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- On the bottom ribbon of the module, click F6 Recall Transaction.
- In the Recall Transaction window, enable On Hold.
Note: If you click Show For All Accounts, every invoice placed on hold will appear.
- Highlight the transaction, then click F12 /Recall.
Optional: Add items to this transaction.
- Click Checkout, then follow the checkout process.
How to manually delete a transaction on hold
- In Paladin, on the top ribbon, select the Invoice/Quote module.
- On the bottom ribbon of the module, click F6 Recall Transaction.
- On the top of the Recall Transaction window, enable the On Hold.
- Check Show for All Accounts.
- Highlight the item to be deleted, then click Delete.
- In the Confirm Delete window, click Yes.
The on hold items will be returned to stock on hand.
If you have questions or suggestions about this information, contact support@paladinpos.com.