The Salesperson Exception Report provides a list of all price overrides, manual discounts, and negative quantities sold during a specified time period and is sorted by employee.

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Reports module.
  3. In the Report Area pane, click Sales Analysis, and then click What I Need To Know.
  4.  In the Reports List pane, click Salesperson Exception Report to select it.
  5. In the Choose Report pane, click F12 Next.
  6. In the Report Settings pane, select an invoice date range for the report.

    Note:  By default, the report looks at all your employees.  To specify an employee ID range, click the Report all salespeople? checkbox to clear it, and then enter a range of employee IDs.

  7. In the Additional Settings pane, select the exceptions to include in the report.

    Note:  By default, all exceptions are selected.  For any exception that you do not want to see, click to clear the associated checkbox.

    The report can show the following types of invoice/quote exceptions.

    • Manual discount: A manual discount occurs when an employee clicks Discount Item (or presses F4) on the bottom ribbon in the Invoice/Quote pane.
    • Price override: A price override occurs when an employee manually changes the price of an item by entering a different price for the line-item on the invoice or quote.
    • Negative quantity sold (Neg qty sold): A negative quantity sold transaction occurs when an employee changes the item quantity to a negative number. This exception is common during item returns.
  8. When you are ready to run the report, in the Sorting Options pane, click F12 Run Report.
  9. When the report is complete, a list of exceptions will appear as a PDF file.  To view the report later, save the PDF file to your computer.

If you have questions or suggestions about this information, contact

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 6/29/22