FastQuery Integration

FastQuery acts as an AI copilot for store employees, giving them instant access to the store’s entire inventory and related product information.

• Benefits:
  • Speeds up customer service by allowing staff to quickly find product details, availability, and location.
  • Helps new hires perform at the level of experienced staff by providing instant, AI‑driven answers.
  • Streamlines store operations and improves team productivity.

Setup in Paladin

Clients need to first sign up for FastQuery and completed the FastQuery onboarding process at FastQuery AI – AI Copilot for Independent Hardware Retailers.

The process begins with an AI guided questionnaire asking the user about their job position, experience, hours worked, expertise, etc. The user is taken to the Fast Query launchpad to log in to the FastQuery portal and retrieve their integration credentials.

Figure 1: FastQuery launchpad

All of the credential info is accessed on the client’s Fast Query’s website via the Integrations option in the side menu bar and selecting Paladin in the list of integrations. 

Note: The Activity pane, at this point, shows set up as complete and waiting for the store’s inventory to be loaded. 

Figure 2: FastQuery website/Integrations launchpad

The Username is generated on Fast Query’s website after the user creates a custom FTP password. The FTP Path is also listed here.

Note: The Activity pane within Paladin POS integration shows No events yet and will populate as inventory is uploaded.

Figure 3: Paladin POS Integration/Credentials

Once the credentials have been obtained and the app setup on their PC, the client will need to contact Paladin Support. A Paladin Support will enter the client’s credentials in Paladin by performing the following:

1. In Paladin, from the main menu, select File > Setup.
2. Select the ExternalSync tab.
3. Select Fast Query from the Select Type list.
4. In the Fast Query pane, check Enable Fast Query.
5. Enter the FTP Path provided by the client in the FTP Path box.
6. In the Username box, enter the username provided by the client.
7. In the Password box, enter the password provided by the client.

Figure 1: ExternalSync/Fast Query

8. Click Save, then click Close.

 Stock on Hand updates transmit every 5 minutes; and overnight, Paladin will do a full inventory upload.