In the Invoice/Quote module, each line item includes three check boxes:
| Check box | If the box is checked: |
| TAX | The item will be taxed at the default tax rate. |
| DEF | The item that was returned as defective cannot be resold.
In the Quantity box, indicate a negative amount of returned items to adjust the Qty. Defective count. Do not add the item to the Stock on Hand count. |
| NET | The customer will not receive a Prompt Payment discount on this item. Previous customer account settings will be overridden. |
To learn more, click the title of a Knowledge Base article (KBA).
| KBA Title | Area |
| How to change the default tax definition of a customer at checkout | Inventory |
| How to clear and report a defective item | Reports |
| How to set up a prompt for a quantity price discount | Set up–Company |
