Remote Access to Mobile phones

Notes:

• The access is View Only; there is no remote control.
• There is a 15 second ring sound, which indicates an active session.
• Enable the Do Not Disturb option to prevent phone notifications from being seen.

The following provides instruction for both Paladin TSRs and clients.

Paladin TSR

1. Open the N-able Take Control console.
2. Click Start New Session to retrieve the 9-digit code to give the client. When the client sends a request, the 9-digit code will be under the Pending Request tab.

Client

Download the app by:

1. Open App Store for iOS or Play Store for Android.
2. Search for and install the Take Control Applet.

Figure 1: Take Control Applet

3. Follow and allow all prompts (notifications).
4. Open the app after it installs,.
5. Enter the 9-digit code provided by the Paladin TSR in the PIN Code field and tap Send Request.
6. Tap Allow for camera access.
7. Tap OK for remote session.
8. Tap Start Broadcast.
9. Do not tap Allow access to Photos.
10. Open the camera for Paladin TSR to view environment.

Stop the app:

1. To stop broadcasting, tap the red line at the top of the screen and tap Stop.
2. To end the session, open the Take Control Applet app and tap End Session.