October 2026 Release Guide is available

PaladinPOS

Recall Transaction Preview

Paladin’s Transaction Preview feature provides the capability to open a transaction and view the invoice with details of the transaction.

On the bottom ribbon of the Invoice/Quote module, selecting F6 Recall Transaction opens the Recall Transaction window.

Under the Preview column, click and holding the magnifying glass opens a preview window to view the transaction/invoice.

Continuing to hold the mouse click, users can interact with the preview window by hovering over it and using the mouses scroll wheel to go through the transaction/invoice.

Releasing the mouse click closes the preview.

Fraud Warning

Paladin has added a Fraud Warning as an additional safeguard for card-not-present credit card returns not associated with an invoice. This additional warning helps protect clients from ongoing scams targeting retail employees.

Now, when a return is being performed, and the return is not associated with a known invoice, and the money is being returned to a manually entered credit card, Paladin will interrupt the normal workflow and produce the following Return without Invoice message:

Note: Paladin technicians will never ask you to perform a return with a credit card that we provide to you. If you suspect that you’ve been contacted by a scammer, do NOT give them remote access to your network, hang up the phone immediately, and contact Paladin Support at 800-725-2346 option 2. Additionally, Paladin technicians will never call you on weekends (unless in response to a store-down issue that you reported), or ask for login information, passwords, or sensitive information.

Read the Fraud Warning Knowledge Base article for more information.