Orgill Virtual User Meeting


It’s unfortunate we didn’t get a chance to see you at the Orgill Fall Dealer Market. However, we hosted a Virtual User Meeting on Tuesday, August 25 to demonstrate all the features and integrations in our Summer 2020 Release.

Streamline Firearms Sales with FastBound


Expand your product offering and attract new customers with the sale of firearms. Our integration with FastBound automates the complicated process of selling firearms by making inventory tracking, record-keeping, and federal compliance automatic.

United Hardware Virtual User Meeting – Fall 2020


It’s unfortunate the United Hardware Fall & Winter Buying Market was canceled due to health and safety precautions. However, we hosted a Virtual User Meeting to demonstrate all the features and integrations in our Summer 2020 Release. You don’t even have to leave your home or store to discover how the latest release will improve your business.

The Summer 2020 Release is Here!


Our Summer 2020 Release contains a host of new additions including one that make the sales, reporting and compliance of firearms sales easy, and another that simplifies your accounting. We’ve also expanded our line of mobile tools that allow you to take the power of Paladin anywhere in your store.

Our Support Just Got Better

Best Practices (Webinars), Webinars

One of the pillars of our success has been our outstanding customer support. We’re excited to introduce our latest addition to that tradition with the new Help Request Portal, accessible directly in the Paladin software. It provides the help you need by quickly and accurately identifying business intelligence data directly from the back end of your work terminals.

Streamline Your Inventory Processes

Best Practices (Webinars), Webinars

The current health and economic situation have shown all businesses how important it is to have streamlined operations. Order Analyst™ and Suggested Order leverage your unique data and integrates with your supplier’s EDI to automate ordering and identify insights to help you make better business decisions.

Take Paladin with You on the Go

Features and Updates, New Features, Webinars

Our innovative platform and intuitive point of sale already deliver complete control of your business. Now take it with you on the go with our mobile devices and apps. The Touch Dynamic Quest III and Samsung Tab Active2 paired with our Mobile2 suite of applications give you access to Paladin anywhere you have WiFi or cellular service.

Guide and Conquer… The Art of Upselling


Upselling is a quick, easy way to fortify profits, and your employees are the front line troops to make it happen. Teach them how! Knowing Your Audience You don’t have to be a psychology major to read the people around you. Train your employees to be aware of customer body language and facial expressions. Are […]

Executive Perspective: The True Cost of Point of Sale


Cost is an important factor in every business decision. So how can you calculate the true cost of point of sale? According to, companies on average spend 2-3% of their annual revenue on the initial set-up and then 12-18% of that amount for maintenance and upgrades. Sounds simple, but it gets a little more […]

10 Tips for Building Exceptional Customer Relationships


Establishing strong, long-term customer relationships is critical to the overall health of your business. Not only do happy customers become repeat customers, but they are also your best sales people. Here’s how to build lasting connections: Be adaptable. No two people are the same. Be ready and willing to recognize their differences and alter your […]