Manual discounts, price overrides, and easy returns can be useful tools when you need to price-match to make a sale or maintain a happy customer. However, these tools can also be misused or exploited to commit fraud. To ensure that your employees are acting in the best interest of your store, you can create and […]

A location system is a valuable organization method your store, making items easy to find for both you and your customers.  For example, the location L112 could represent the left side (L) of aisle 1, section 1, shelf 2. In Paladin Point of Sale, it’s easy to set up a location system. To find out […]

The Accounting Summary Report provides a real-time, itemized snapshot by customer of account balances, past-due balances, the last account payment, and more. Now, you can also view these totals for all customer accounts in the report: Taxable sales Non-taxable sales Partial payments Services charges Sales tax applied How it works When you create an Accounting […]

Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a single retailer, but they generate between 55% and 70% of company sales. The Loyalty Report (http://infobrandloyalty.com/2017-loyalty-report), […]

This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. While sending purchase orders using True Value EDI is very reliable, occasionally internet glitches or other communication issues can occur. To give you peace of mind that your True Value purchase order was received, Paladin […]

This feature only applies to stores that use the True Value Hardware EDI system to send and receive purchase orders. Missing items on received supplier orders are common and can occur for many reasons. In the True Value Hardware EDI ordering system, if items are missing from a complete (fully-received) purchase order (PO), you can […]

Why is a customer loyalty program important? It’s simple: You’ll make more money. Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a single retailer, but they generate between 55% and 70% of company sales. The Loyalty Report (http://infobrandloyalty.com/2017-loyalty-report), […]

Do you find yourself scrolling through lengthy quotes or invoices to find a part number or item description?  Do you ever wish there was a faster way to find what you’re looking for? If so, it’s time to give your mouse scroll wheel a rest and try out the new Search Invoice / Quote feature […]

Spring 2019 Release Customer account management and good accounting practices require good documentation. When you keep good records, you’ll have a happier accountant and increased business efficiency. Our Account Notes feature makes customer record keeping easy. This new Customers module feature lets any employee (with appropriate access) enter detailed notes (up to 650 characters) into […]