Although Worldpay has moved their Payment Card Industry Data Security Standard (PCI DSS) from Trustwave to Safer Payments, this article provides information on both.

Note: It is our understanding that Worldpay still supports Trustwave, but have them contact Worldpay for confirmation and any other questions they may have regarding Trustwave.

Safer Payments

Safer Payments is a cybersecurity and managed security services provider through Worldpay that helps merchants maintain PCI compliance. To maintain PCI compliance, Safer Payments customers must periodically fill out a questionnaire and may call with questions.

How to contact Safer Payments

  • Safer Payments Support: 866-493-8756
  • Email: Support@yoursecurejourney.com

How to handle client requests for help with Safer Payments:

If a client requests information about how to become PCI compliant, or needs help with a Safer Payments questionnaire:

  • If the client has a Paladin managed networking services subscription, or the client needs help with the networking portion of PCI compliance, contact Dave Winkler (davidw@paladinpos.com) for assistance.
  • Safer Payments has a dedicated support team for questions about the PCI compliance questionnaire. If the client is not a Paladin managed networking subscriber, or needs help with other parts of the Safer Payments questionnaire, you can help them to the best of your ability and/or refer them to Safer Payments customer support (see phone number above).

Trustwave

Trustwave is a cybersecurity and managed security services provider through Worldpay that helps merchants maintain PCI compliance. To maintain PCI compliance, Trustwave customers must periodically fill out a questionnaire and may call with questions.

How to contact Trustwave

How to handle client requests for help with Trustwave:

If a client requests information about how to become PCI compliant, or needs help with a Trustwave questionnaire:

  • If the client has a Paladin managed networking services subscription, or the client needs help with the networking portion of PCI compliance, contact Dave Winkler (davidw@paladinpos.com) for assistance.
  • Trustwave has a dedicated support team for questions about the PCI compliance questionnaire. If the client is not a Paladin managed networking subscriber, or needs help with other parts of the Trustwave questionnaire, you can help them to the best of your ability and/or refer them to Trustwave customer support (see phone number above). 

If you have questions or suggestions about this information, contact support@paladinpos.com.

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Printed on: 5/17/22