Business of Excellence 

Ace Hardware Hillyard
Location: North Spokane, Washington
Owner: Darrell Moseley
Years in Business: 6

During his career in corporate business development, Darrell Moseley has opened new markets for corporations such as AutoZone, Hollywood Video and John Deere. So, when he opened Ace Hardware Hillyard in Spokane, Washington with his son Curtiss, he knew exactly the kind of business he wanted to build: A family-run, customer-friendly store to serve the historic North Spokane community of Hillyard, the original home of the Great Northern Railway. After unsatisfying relationships with operations vendors recommended by his cooperative, the Moseley’s chose Paladin Data Corporation as his technology partner.  

Because of his extensive experience in business development and human resources, Darrell had high standards for his vendors and service providers. When those expectations weren’t met and after nearly four months of research, he decided Paladin would be the best fit to take his business into the future. 

“We love it. The ease of use is amazing. The time we wasted with the other system is put to use now making our business more productive,” Darrell says. “Everything we do is so much easier with Paladin.”

Darrell says they use Paladin’s Suggested Ordering and its seamless EDI integration with Ace Hardware distribution to keep their inventory optimized. Paladin’s integrations with Ace Rewards, Ace In-Store Pickup and Ace Dynamic Promotions allow Ace stores to automate those programs, as well.

Along with simplifying sales transactions, inventory and customer programs, Paladin also makes back-office operations easier. The compatibility with QuickBooks™ makes Darrell’s accountant happier, too.  

“We use it all the time. Getting simple reports is so much easier with Paladin,” he explains.

Ace Hardware Hillyard uses Paladin’s integration with Deputy employee management to simplify time clock and attendance, scheduling, tasking, communication, payroll, and business performance management. Darrell says both Deputy and Paladin were big improvements over the vendors recommended by this co-op.

“I did HR work for a few years, so I knew what I wanted in a software. I knew (our old system) was cumbersome and actually required you to enter codes to make it work. The time savings is what I’ve seen more than anything else. It saves us a ton of time,” Darrell explains. “It used to be an all-day event with trying to get all the Excel sheets together and distribute the schedule. Now it only takes me about 20 minutes.”

His store has a dozen employees all of whom Darrell considers an extended family. With Deputy, he can easily manage their shifts and leave requests. He also uses it to communicate with his employees, adding notes to routine tasks and explaining new tasks. He can keep them updated on store procedures, new products or prices, and much more.

Paladin’s integration with Deputy allows Darrell to more effectively schedule his employees. Through sales transaction data, he can see which days, and even times of those days, are busiest for his store. These statistics allow him to chart total shifts, hours, employee costs and more. That insight improves his customer service and his bottom line.

“It shows times when sales are heaviest, and you can schedule to meet those demands. Or if it’s slow or raining or something like that, you can send somebody home early,” he explained.  Darrell says choosing Paladin and Deputy has simplified most aspects of his young business and allowed it to thrive.

“Both Paladin and Deputy have been great partners for us,” he says. “They make it easier to run the business. They’re great to work with. They’re always trying to make their products better.”

Brian Bullock

Writer