Turn Shopping Habits into Profits

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Have you ever studied how customers shop in your store? Observing your customers’ shopping habits may reveal some areas where you can maximize your profits with a few simple changes to your store’s operations. Shoppers who anticipate long wait times buy less Researchers at Duke University recently studied how waiting in line affected buying behavior […]

Leading the Charge in the Paradigm Shift of Retailing

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Have you ever felt trapped by old habits? In a retail business, the old way might work, but the world is changing. Become a more effective business by adapting to a new era of retail. Paladin’s Business Alliance Executive, Charles Owen, has prepared an interesting presentation for you. The topic is: “Leading the charge in […]

10 Last-Minute Holiday Sales Tips

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Keep your store bustling during the holidays with these last-minute sales tips. At this time of year, we see Christmas cheer in every window. Well, we will be seeing it once Halloween is over. Hardware and retail stores are under a lot of pressure to keep a hold on customer interest. Imagine this: The holidays […]

Simple Tips for Managing Growth

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According to the National Retail Federation, the retail industry added 43,600 jobs in August. Forbes reports that consumers are spending again, mainly in categories like cars, housing, e-commerce, appliances and home projects. This presents a guarded but optimistic outlook for growth for the upcoming season. How will you manage that growth once it comes your […]

Are You Interested in Simple Store Management?

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There’s nothing more frustrating than when nothing goes your way. The ground crumbles beneath you, and it gets real difficult to see the light at the end of the tunnel. Wouldn’t it be nice if you could actually control your store and avoid that kind of horror? How amazing would it be if you could […]

Paladin Q and A: About Paladin Point of Sale

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Customer interaction is essential for running a successful business.  Every comment and question is valuable to us as we update our system to save you time and money.  If you have suggestions that improve your experience with Paladin, we would love to know. Paladin offers a simple experience that will improve your store’s operations.  The […]

Paladin Makes Store Management Easy

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The life of a store owner is full of activity. Do the words “overstocking” and “costs” give you shivers? Many of us wrinkle our noses. If only there were a way to prevent everyone in the world from overstocking and purchasing slow movers. Paladin Point of Sale makes managing your inventory, costs, and margins simpler. […]

Excellent Customer Service with Paladin Point of Sale

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Have you ever dreaded calling customer service? If your technology needs a fix, you’ve usually stuck picking up the phone. If a product has a defect, you have to call someone. If you’ve got a question, the phone is just waiting to be used. Why do you dread that call? It is probably the long […]

How to Handle Customer Acquisition as a Small Business

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As a small business, should I focus on gaining new customers, or repeat customers? Good question. The answer: Ideally, both. A more complicated answer: As you grow your business, it can be difficult to focus on acquiring new customers and preserving current ones1. You have to choose which path to take: new or old customers? […]

How to Talk to Customers Like a Pro

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Do you still get nervous when talking to customers? If you’re looking for a few tips to help get over those tight-chested, shallow breath and heart attack feelings, there are a few ways you can show them you want to pursue a relationship. You can always tell when a customer service representative really cares. It’s […]

5 Low-Cost Customer Appreciation Ideas

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Many customers walk into stores expecting to be treated well. While they may get smiles and a greeting at a big-box store, there’s an advantage to being a small business. A mom and pop store has the advantage of offering a customer experience that will knock their socks off. Not literally, though. It’s not fun […]

25 Tips to Run a Successful Business

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It’s always been tough to run a small business, but it seems like the economy is out to get us nowadays. While small businesses fight to make money, they also have to defend their customers like they’re precious seedlings in the garden. Drawing customers in is difficult, keeping them at your store is challenging, and […]

7 Creative Ways to Attract Customers to Your Store

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So how do you attract customers to your store? It’s a question that many of us ask, and it’s about time we get some answers. In order to survive in today’s society many stores have to get creative to draw their customers in. Be it through holiday advertising or a creative way to greet the […]

Paladin’s Credit Card Processing FAQ

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Have you ever had questions about your credit card processing ins and outs? Here at Paladin we receive quite a few inquiries about our system and how we handle payments. Just to clear things up, we compiled a list of frequently asked questions to (hopefully) make everything a bit more clear for you. Here are […]

How to Find Employees that Love Your Store

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Every employee should love your store. When I say love, I mean go out of their way to treat customers right and bring in more business. No customer wants to be ignored by a grumpy employee, or brushed off by a rude representative. How do you find employees that love your store as much as […]